My Vape Store Avaliações 

1.907
O TrustScore é 5 de um total de 5

4,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I had a small issue with my online order over the bank holiday (completely my mistake), but the customer service was nothing short of outstanding. I emailed for advice and the team responded almost... Ver mais

Avaliado com 5 de um total de 5 estrelas

Absolutely fantastic so helpful & knowledgeable! Really helped us with an issue with a vape that wasn't bought from them either & went above & beyond! Absolutely recommend & would give more than 5... Ver mais

Avaliado com 5 de um total de 5 estrelas

Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great a... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

It's a real pleasure to shop at My Vape. The people there are very knowledgeable, helpful and always pleasant to deal with. I've turned up with all sorts of questions but nothing phases them. It's a r... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Loja de vaporizadores
  2. Loja de Baterias
  3. Loja de cigarros eletrônicos

Escrito pela empresa

We are an independent chain of vape stores based in the southwest of England. We have vape stores in Devon and Bristol and also operate online. We put the customers first in helping you give up the cigarettes at the best value. We stock a large range of premium products to get you off to the right start in leading a healthier lifestyle.


Informações de contato

4,9

Excelente

O TrustScore é 5 de um total de 5

2 mil avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,9

Todas as avaliações

(1.907)

11 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Great service

Great service

18 de dezembro de 2024
logotipo da My Vape Store

Resposta da My Vape Store

short and sweet! Thanks bud. Happy new years!

Avaliado com 5 de um total de 5 estrelas

Really know there stuff

Really know there stuff, excellent staff, really friendly

18 de dezembro de 2024
logotipo da My Vape Store

Resposta da My Vape Store

Thanks for that Jonathan! We learn it all inside and out, so you don't have to! Happy new years!

Avaliado com 5 de um total de 5 estrelas

Great customer service

Great customer service, excellent value for money, explained in detail how to use the vape I purchased, no hard sell either, really great little shop I will definitely be returning to again and again.
5 ⭐️⭐️⭐️⭐️⭐️

24 de dezembro de 2024
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Resposta da My Vape Store

Thanks Shelley! So happy to hear you enjoyed your time with us and we hope to see you back in soon for any juices or bits you need going forward! Happy new years to you!

Avaliado com 2 de um total de 5 estrelas

Not impressed with the service I…

Not impressed with the service I got,the guy did not acknowledge me when I came in the shop,tried to ask questions about the mods I was looking at,felt like I wasn’t welcome,
Luckily I worked out what I wanted ending spending £77, currently looking elsewhere.

24 de dezembro de 2024
Avaliado com 5 de um total de 5 estrelas

Great customer service every time…

Great customer service every time couldn’t be more helpful

23 de dezembro de 2024
logotipo da My Vape Store

Resposta da My Vape Store

Thanks John! Same great staff and service every time around. Expect the same great service through 2025 and beyond. Happy new year!

Avaliado com 5 de um total de 5 estrelas

Very impresive range of vape liquid & E…

Very impresive range of vape liquid & E cig devices. Friendly, well informed staff, helped me to find the right E-cig for me at a very reasonable price. I can totally recomend this place, very much worth a visit even though not in the town centre, it is very accessable with free parking. I will be using them again I am sure!

23 de dezembro de 2024
logotipo da My Vape Store

Resposta da My Vape Store

Thanks for taking the time to leave such extensive feedback Mark! It's all very helpful to us at this early stage of growing and developing this new branch for our customers. We're happy you've got on a treat with us! If ever you see room for improvement be sure to let us know. Our staff are quick to adapt to the ever changing needs and expectations of our customer base. Hopefully see you back in again soon and thanks again for the review!

Avaliado com 5 de um total de 5 estrelas

Blinding experience!

Great experience today! The two lads were extremely welcoming even while serving they acknowledged my entry to the shop! Both were extremely knowledgeable and bounced off each other very well! Great atmosphere!! Great selection of products. The one with the beard (sorry didn’t get his name) showed me how to set up my new device and explained all the functions so well. Best costumer service I’ve ever had in a vape shop!! Will definitely be coming back and recommending to the lads at work!!!

28 de dezembro de 2024
Avaliação não solicitada
logotipo da My Vape Store

Resposta da My Vape Store

Every customer is important to us whether you're hoping to make a purchase or just out browsing. So happy to hear you've had exceptional service with us, but it's no surprise to us. Expect that same great service going forward! Hopefully you can make good use of us through 2025 and beyond. Thanks for your glowing review Robert we appreciate it!

Avaliado com 5 de um total de 5 estrelas

All I ever needed from a vape store

Guys are extremely knowledgeable, friendly too. With soooo many products on offer

13 de dezembro de 2024
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Resposta da My Vape Store

Love to hear it Nathan! Pop back in anytime for the same great services and range of products. For as many products as we have we're also quick to rotate them, so you never know what new bits we may have in for you to try!

Avaliado com 5 de um total de 5 estrelas

Attentive staff

Attentive staff, willing to take time to help and don’t over sell

20 de dezembro de 2024
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Resposta da My Vape Store

Nice of you to notice! We don't upsell at my vape store. We take the time to make sure you leave with the products that are right for you! Hope you've enjoyed your holidays and hopefully see you in again soon!

Avaliado com 5 de um total de 5 estrelas

Staff are really nice and helpful any…

Staff are really nice and helpful any you need if they don’t have it they will do there best to get it for you

21 de dezembro de 2024
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Resposta da My Vape Store

That's exactly right! If you don't see what you're after all you have to do is ask and if we can get it in for you we're happy to so so! Hope you've been enjoying the holidays Haydn!

Avaliado com 1 de um total de 5 estrelas

Vape store torquay. AWFUL SERVICE


Hi there, at approximately 2.30pm today 23rd Dec we visited Torquay, my son purchased a vape from your store for myself. He immediately opened it outside and noticed it wasn't working. He is used to that model so I asked the assistant (Jam) to help. Initially he tried to assist and help diagnose problem but he then realised it was faulty and stated abruptly " nothing I can do, it's against the law for me to refund you" , I asked if he was certain and that there must be some assistance for us. He wasn't budging to assist. I left the store momentarily as I saw another customer waiting and to also retry the vape but to no avail. I then came back in and asked for details to call yourselves as I'm sure there must be a complaint system ? He aggressively told me in front of another customer to get out of HIS shop or else he will call the police.
I think you should know I'm proceeding with this matter through trading standards and will also leave as many trip advisor, Google and Facebook reviews that I can unless this is sorted. We have used all your other shops and never had anything like this happen. You should be aware you have a staff member who refuses customers the correct procedural information when receiving a faulty item. His attitude stank and I'm certain you'd like to know about this. When I left the store the customer and even security told me that "that guy is known for it".
Just rang my bank and told them the situation they they will refund me then pursue you if it's not remedied.
Thank you. Hope you assist

23 de dezembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Local store with good staff

Very helpful staff and reasonable prices.

21 de dezembro de 2024
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Resposta da My Vape Store

Thanks for that Terence! Glad to hear you've got on well with us and can continue to make good use of our services in the New Year!

Avaliado com 5 de um total de 5 estrelas

Extremely helpful and friendly staff

Extremely helpful and friendly staff

12 de dezembro de 2024
logotipo da My Vape Store

Resposta da My Vape Store

Love to hear it! Thanks Amanda! We appreciate you taking the time to leave us such positive feedback. Hope you've enjoyed this holiday season and hope to see you again in the new year!

Avaliado com 5 de um total de 5 estrelas

Super fast dispatch ordered Wednesday…

Super fast dispatch ordered Wednesday evening arrived Friday morning. Very competitive prices would highly recommend. Thank you to all the staff at Newton Abbot store

18 de dezembro de 2024
logotipo da My Vape Store

Resposta da My Vape Store

Thanks for that Michelle. Whether you're shopping in store or online you can expect the same great service from us. Expect the same in 2025 and beyond! Happy new year!

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