Myzone was the missing link in staying motivated with exercise. It has now been 72 months~HOF superstar and my husband and several friends never miss our monthly meps to continue. We motivate each oth... Ver mais
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Veja o que dizem as avaliações
Myzone app is a fantastic motivator! Customer service is outstanding too; Abbie in support rep got back to me within just 10 mins with a thoughtful HUMAN response having already fixed my recorded targ... Ver mais
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I don’t know how many times I have contacted myzone about how useless my device is. Have had numerous replacements and still is not reliable. 9 mile run this morning and a couple of minutes of red the... Ver mais
A empresa respondeu
I started troubleshooting with the MyBot and wasn't able to be assisted so got connected with a human. I received a message right away that there may be a delay in response, however, I received a rep... Ver mais
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Detalhes da empresa
Escrito pela empresa
Myzone is an innovative wearable heart rate based system that uses wireless and cloud technology to accurately and conveniently monitor physical activity. Myzone delivers a fully connected solution for fitness club operators and is respected as the fit...
Informações de contato
180 N Wabash Suite 625, 60601, Chicago, Estados Unidos
- marketing@myzone.org
- myzone.org
3,8
Muito Bom
858 avaliações
Respondeu a 97% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
MEPS freeze
So great that I could freeze 1 month after returning from surgery 👍
16 de abril de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Nicky,
Thank you for taking the time to leave us a kind a review. We are so glad that our team could help you with a status freeze!
We hope that your recovery goes well 💙
- The Myzone Customer Support Team
Myzone was the missing link in staying…
Myzone was the missing link in staying motivated with exercise. It has now been 72 months~HOF superstar and my husband and several friends never miss our monthly meps to continue. We motivate each other & give words of encouragement when needed. Wearing a heart rate monitor is a game changer! It helps me reach new levels of exercise. I also wear it when I want a reminder to exercise on a busy day! Thank you, I can’t imagine exercising without it.
13 de abril de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Peggy,
Thank you so much for this incredible review! We are absolutely thrilled to hear how Myzone has become such a powerful part of your journey over the past 72 months. What an amazing achievement, HOF superstar! 🙌
It’s truly inspiring to hear how you, your husband, and your friends keep each other motivated and accountable month after month. That sense of community and encouragement is exactly what Myzone is all about, and it’s fantastic to see it come to life in your experience.
We love that your heart rate monitor has been a game changer for you, helping you push to new levels while also keeping you on track during busy days. Hearing that you can’t imagine exercising without it means the world to us.
Thank you again for your continued support and for sharing your journey. It’s stories like yours that inspire us every day! 💙
- The Myzone Customer Care Team
Instant response
Support are always so quick to respond with a solution to any of our business needs.
10 de abril de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Westpark Fitness,
Thank you so much for your kind feedback! We are really grateful for your continued support and are delighted to hear that our team has been able to provide quick and effective solutions for your business needs.
It means a lot to us to support you, and we’re always here whenever you need us. Thanks again for being such a valued part of the Myzone community! 💙
- The Myzone Customer Care Team
Outstanding customer service- fast and helpful!
I’m absolutely thrilled with the outstanding Customer Service at Myzone! Everyone responded quickly, and with a cheerful tone. I love this product, and more and more of my friends are joining me on Myzone.
7 de abril de 2026
Avaliação não solicitada
Resposta de Myzone
Hi AJ,
Thank you so much for your kind words! We are absolutely delighted to hear that you’ve had such a positive experience with our team. Providing fast, friendly, and helpful support is something we truly pride ourselves on, so it means a lot to know it’s made a difference.
It’s also fantastic to hear that you’re loving Myzone and sharing the journey with your friends. There is nothing better than building a supportive community around effort and motivation!
Thanks again for your support, it’s genuinely appreciated 💙
- The Myzone Customer Care Team
Very good support provided
Very good support provided, would recommend
8 de abril de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Peter,
Thank you so much for your kind words! We are really grateful for your feedback and so happy to hear you had a positive experience with our support team. Your recommendation means a lot to us, and we are always here whenever you need us 😊
- The Myzone Customer Care Team
Always had great communication
Always had great communication from MyZone, if thats asking about my maximum heart rate and getting it adjusted to ordering new straps for the monitor.
Always spot on and really helpful, would highly recommend MyZone.
8 de abril de 2026
Avaliação não solicitada
Resposta de Myzone
Hi John,
Thank you so much for your kind words! We are really grateful for your continued support and are thrilled to hear that you’ve had such positive experiences with our team, from heart rate support to ordering new straps.
It’s fantastic to know everything has been spot on and helpful for you. Your recommendation truly means a lot to us!
- The Myzone Customer Care Team
I started troubleshooting with the…
I started troubleshooting with the MyBot and wasn't able to be assisted so got connected with a human. I received a message right away that there may be a delay in response, however, I received a reply and solution within several hours. The person that worked on my case was very helpful!
30 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Niki,
Thank you so much for taking the time to share your experience! We really appreciate your patience while moving from MyBot to our support team, and we are so glad to hear you received a helpful and timely resolution. It means a lot to know our team was able to support you effectively.
Your feedback truly motivates us to keep improving. 💙
- The Myzone Customer Care Team
Resposta de Myzone
Hi V,
Thank you so much for taking the time to leave us a review!
We are glad you had a great experience with our customer service team.
Thanks again for your support 💙
- The Myzone Customer Care Team
Great and very professional
Great and very professional, quick response and so easy to deal with.
30 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Ciara,
Thank you so much for your kind feedback! 😊
We are really pleased to hear you found the experience professional, quick, and easy to deal with.
Thanks again for taking the time to share your review and for being part of the Myzone community 💙
- The Myzone Customer Care Team
Very quick reply.
30 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Darren,
Thank you for taking the time to leave us a review. We are so glad that we could get your request resolved quickly!
If you ever need anything else, we are more than happy to help!
- The Myzone Customer Care Team.
The support team knew exactly what my…
The support team knew exactly what my issue was and went right to work to fix it. I knew the next morning when i put my myzone on it was resolved. I love my myzone, i hate it when i forget it.
26 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Nina,
Thank you so much for your review! 😊
We are really glad to hear the team could quickly identify and resolve the issue for you. That is exactly the experience we aim to deliver. Even better that everything was sorted and ready to go for your next workout!
And we love that you love your Myzone (we know that feeling when you forget it! 😅). Thanks again for being part of the Myzone community 💙
- The Myzone Customer Care Team
Slick motivator and outstanding customer service
Myzone app is a fantastic motivator! Customer service is outstanding too; Abbie in support rep got back to me within just 10 mins with a thoughtful HUMAN response having already fixed my recorded target HR. (This wasn't an app glitch but due to an anomaly with my actual HR for one workout). I'm most impressed. Highly recommended!
26 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Helen,
Thank you so much for your kind words! 🙌
We are thrilled to hear that Myzone is helping keep you motivated, and that you had such a positive experience with our support team. We’ll be sure to pass your feedback on to Abbie, she will be delighted to know she made such a great impression!
It’s great to hear everything was resolved quickly and that you’re back on track. Thanks again for your recommendation and for being part of the Myzone community 💙
- The Myzone Customer Care Team
Great customer service
5 stars to customer service for quick response time and super kind service.
23 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi AS,
Thank you for your kind review. We are so glad our team we are able to assist you quickly and with kindness. We really appreciate you taking the time to leave us feedback. If you ever need anything else, our team are always happy to help 💙
- The Myzone Customer Care Team
Happy Myzone user
I've used Myzone/MZ-3 belt since before lockdown and been very happy. Support has been very responsive whern I needed it and, just recently, had a tricky issue with email responses which was escalated and quickly resolved
24 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Julie,
Thank you for taking the time to leave us feedback. We are so happy to see that our team have been very responsive and were able to resolve your issue. Our aim is to get you back on track as fast as we can, but with care.
Thank you for your kind words. We appreciate your support! 💙
- The Myzone Customer Care Team
Quick Support: Better Health
I received a quick response to a support request which helped me regain my motivation to exercise. MyZone is a big part in how I measure my health.
20 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Deb,
Thank you so much for your kind words! We are really pleased to hear that our support team was able to help quickly and get you back on track. It’s fantastic to know that Myzone plays such an important role in keeping you motivated and supporting your health journey. We truly appreciate your feedback and your continued support! 💪
- The Myzone Customer Care Team
Completely unreliable
I don’t know how many times I have contacted myzone about how useless my device is. Have had numerous replacements and still is not reliable. 9 mile run this morning and a couple of minutes of red then grey or zero for the rest of the run. Customer services reply for a bit with the usual comments, how do you wear it, is it clean etc then ignore you. Please do not say that this is an unusual situation, it really doesn’t help or resolve anything
18 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Anne,
We are really sorry to hear how frustrating this has been for you, especially after multiple replacements and ongoing issues during your workouts. We completely understand how disappointing it must be when your device isn’t performing reliably.
We have asked our team to reach out to you again so we can take a closer look and work through some additional steps to get this resolved for you. Please keep an eye out for their email. They will be able to provide further support and help get things back on track.
- The Myzone Customer Care Team
Appreciate Abigail’s communication and…
Appreciate Abigail’s communication and addressing my problem promptly. Thank you.
16 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Darren,
Thank you for your kind feedback! We are so pleased to hear that Abigail was able to support you and resolve your issue promptly.
We will be sure to pass along your appreciation to her. It will mean a lot! If you ever need anything else, we are always here to help. 💙
- The Myzone Customer Care Team
Great online response time
Great online response time, I needed support & was expecting to wait 3-5 days as stated. Very surprised to awake today to an email stating my issue had been solved! I love Myzone, keeps me accountable and assists me in reaching my goals.
My daily gym existence includes Myzone for the last nearly 3 years.love it!
14 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Helen,
Thank you so much for your kind words! We are delighted to hear that our team was able to resolve your issue quicker than expected. Providing timely support is something we always strive for.
It’s fantastic to know that Myzone has been such a consistent part of your fitness journey over the past three years. Hearing that it helps keep you accountable and supports you in reaching your goals truly means a lot to us.
We really appreciate your continued support. If you ever need anything, we are always here to help! 💙
- The Myzone Customer Care Team
Great communication
Great communication, fast replies and focused on helping me solve my problem. Amazing!
9 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Savvas,
Thank you for your kind review! We are glad that our team could help to resolve your problem.
We appreciate you taking the time to provide us with feedback!
- The Myzone Customer Care Team
Help solving a problem
I had a problem and Myzone helped me solve it quickly and easily
2 de março de 2026
Avaliação não solicitada
Resposta de Myzone
Hi Michael,
Thank you so much for taking the time to share your experience!
We are really pleased to hear that your issue was resolved quickly and easily. That is exactly the kind of support we strive to provide at Myzone.
If you ever need anything else, we are always here and happy to help. Thanks again for your kind words! 😊
- The Myzone Customer Care Team
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