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Nachbike Avaliações 

13
•
O TrustScore é 3.5 de um total de 5

3,3

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Detalhes da empresa

Escrito pela empresa

Nachbike is a brand composed of "Nach" and "bike". "Nach" signifies future, later, while "bike" encompasses various personal mobility devices including motorcycles, bicycles, scooters, and more. By combining these two words, Nachbike emphasizes the pursuit of future smart transportation. The brand is dedicated to leading the trend of intelligent mobility, with a focus on health, sustainability, and eco-friendliness, offering more environmentally friendly solutions for human mobility. Through the integration of innovative technology and renewable energy, Nachbike aims to create greener and more efficient modes of transportation, contributing to the well-being of both the planet and its inhabitants.

Informações de contato

3,3

Bom

O TrustScore é 3.5 de um total de 5

13 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 75% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,3

Todas as avaliações

(13)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

This company is terrible

This company is terrible. Do not waste your money. They send faulty inner tubes and do not replace them. They are hard to get into contact with and do not respond. Get another
Bike. I wish I had. Please do
Not get this bike. Terrible money mistake.

19 de agosto de 2026
Avaliação não solicitada
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Resposta da Nachbike

We’re truly sorry to hear about your experience and understand how frustrating it must be to have an issue with a replacement part and feel that your concerns were not addressed promptly.

At Nachbike, we take every customer’s feedback seriously and are committed to providing timely after-sales support. We’d appreciate the opportunity to look into your case and make things right. Please contact our support team at support@nachbike.com with your order information and details of the issue, and we’ll do our best to assist you as quickly as possible.

Thank you for bringing this to our attention.

Avaliado com 2 de um total de 5 estrelas

As a Nachbike R3 owner

As a Nachbike R3 owner, I’ve had to make a couple modifications to the product, to keep it safe and usable.
The latest is adding two strips of firm foam inside the frameto keep the bike’s lithium battery mount from flexing/ wiggling, side to side while using the bike on trails or uneven pavement.
Their customer service continues to be a letdown..
I’ve described this and other issues to them in the past and received no response.

25 de julho de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

La marca es muy confiable

La marca es muy confiable , producto muy buenos gente amables

29 de junho de 2026
Avaliação não solicitada
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Resposta da Nachbike

Thank you so much for your kind words! 💙

We're really happy to hear you're satisfied with both our products and service. It means a lot to us that you find the brand trustworthy and our team helpful.

We truly appreciate your support—enjoy the ride!

Avaliado com 5 de um total de 5 estrelas

Rachel was excellent!

Rachel was excellent!! I had some trouble and she remedied it immediately. I'm more than 100% satisfied with all of her service.

19 de março de 2026
Avaliação não solicitada
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Resposta da Nachbike

Thank you so much for your wonderful feedback! 💙

We're really glad to hear your issue was resolved quickly and that you're so satisfied with the service. We truly appreciate you taking the time to share your experience.

If you ever need anything again, we're always here to help! 🚴‍♂️

Avaliado com 3 de um total de 5 estrelas

Product support is not good.

Generally I think my R3 is a good bike.
It does not reach 50 mph. but that’s OK with me. The Nachbike product support is the problem however. I’ve reached out a few times and was disappointed every time…
Sad. I’ve given up.

15 de janeiro de 2026
Avaliação não solicitada
logotipo da Nachbike

Resposta da Nachbike

Thank you for sharing your honest feedback.

We're glad to hear you're enjoying your R3, but we're truly sorry that your experience with our customer support didn't meet your expectations. We understand how frustrating that can be, and we're always working to improve.

If you're willing to give us another chance, we'd love the opportunity to make things right. Please don't hesitate to reach out to us again—we're here to help.

Avaliado com 5 de um total de 5 estrelas

i love the bike

i love the bike. it has been over 1 year. it is ready to work and no need any mantaince.. I contacted their customer service, they are responsive and helpful. I love you guys. You are nice persons. Thanks Nachbike.

2 de janeiro de 2026
Avaliação não solicitada
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Resposta da Nachbike

Thank you so much for your amazing review! 💙

We're thrilled to hear you've been enjoying your bike for over a year and that it's been serving you so well. It also means a lot to know you had a great experience with our customer support.

Thank you for being part of the Nachbike family. We truly appreciate your support—happy riding!

Avaliado com 5 de um total de 5 estrelas

I’m very pleased with the Nachbike that…

I’m very pleased with the Nachbike that I bought from Amazon I had a small issue and Bob from Nachbike was there to help me with my problem I am very pleased with the Nachbike and the company and especially Bob for helping me through the whole process. Thank you very much John Hulyo

5 de dezembro de 2025
Avaliação não solicitada
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Resposta da Nachbike

Dear John,
Thank you so much for taking the time to share your positive experience with Nachbike! We are thrilled to hear that you are enjoying your new bike and that Bob could provide the support you needed during the process. Your kind words truly mean a lot to our team.
At Nachbike, we strive to ensure every customer feels valued and supported, and we’re delighted that Bob exemplified this commitment. We’ll make sure to pass along your compliments—he’ll be happy to know he made a difference!
We are trying to upgrade our product by adding features and changes that our customer mention in the aftersale process. We’d be honored to have you as a lifelong member of the Nachbike family.
Wishing you many enjoyable rides ahead!
Gratefully,
The Nachbike Team

Avaliado com 1 de um total de 5 estrelas

Broken Bike after 5 hours of riding

Broken Bike after 5 hours of riding. No support from Nachbike, just a bunch of emails telling me to ship the bike back, even though we purchased the extended warranty for over $200. I was quoted $250 shipping to return the bike from DHL. We live in a rural area, so shipping options are limited. Nachbkid has not addressed my requet for refund. Essentially they put the entire responsibility on me to fix and or return the broken bike.

17 de agosto de 2025
Avaliação não solicitada
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Resposta da Nachbike

Dear Andrew,

Thank you for taking the time to share your experience, and please accept our deepest apologies for the frustration and inconvenience you’ve encountered.

I am the respresentative from brand. After I talked with the Amazon Reseller, they said that they have reached out to you when you posted the review of bent back wheel and haven't got any response. We provide service of FedEX pick up return with pre-paid shipping lable. The reseller told me that they would like to give you the shipping label but the problem is that you do not have the orignial packaging box. So right now we need to figure out a way to get you a packaging box that is not over the size of FedEX limit.

We are immediately escalating your case to our customer care and our brand team is here to help you. Your trust means everything to us, and we’re committed to making this right—not just procedurally, but in a way that restores your confidence in Nachbike.

Sincerely,
Nachbike Support Team

Avaliado com 1 de um total de 5 estrelas

Nachbike Broken after 5 hours of gravel riding - Ebike

This bike came packaged properly, out of the box was seemingly fine. After about 5 hours of riding, the back wheel become so wobbly that we can no longer ride the bike, it's totally unsafe. We purchased the extended warranty, but Nachbike is giving us the runaround and so far has done nothing to help us.

14 de novembro de 2025
Avaliação não solicitada
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Resposta da Nachbike

Thank you for you feedback, if you have any problem unsolved, you can reach me at pr@nachbike.com I am from the brand center and I would help you out to give you a satisfying solution.

Avaliado com 2 de um total de 5 estrelas

Display information to make bike go 50

Can't get bike to go 50mph display settings information none nachbike reached out fixed issue

4 de julho de 2025
Avaliação não solicitada
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Resposta da Nachbike

Dear Marque,

We have instructional videos on our YouTube channel showing how to convert the bike into a road-legal version and how to unlock/de-restrict it for higher speeds. The speed is for real and some professtional reviewer has tested the speed by their own cellphone GPS on that.

If you still have problem with your ebike, you can reach out to the associate talking with you. If the associate where you purchase the ebike from cannot help you out, please contact us at pr@nachbike.com

Avaliado com 5 de um total de 5 estrelas

Got my R3 finallyyyy!!

Got my R3 finallyyyy!!! This bike look soooo sick！ design is just 🔥 getting mad compliments from ppl on the street lol

Brakez work super good, and the shockz are smooth even on bumpy roads
And yo… it actually hits 50mph!! 😱 I thot it’d go like low 40s max but it’s waaay faster than I expected!!

When I first got it, the kickstand was broken but I hit up customer service right away and they replied super quick! Got a new one delivered in like 3 dayz!! Nachbike support is 💯💯

Totally lovin this ride 🙌

22 de junho de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I recently purchased the bike for my…

I recently purchased the bike for my son, and he absolutely loves it! The quality of the bike is fantastic—sturdy, well-designed, and perfect for his adventures. The battery life is impressive, lasting longer than his previous bikes, which is a huge plus for extended playtime.

Had a tiny hiccup at first, but Nachbike’s customer service? Unreal. Fixed the issue super quick, no hassle, no fuss. Total relief.

My kid loves it, bike works like a dream, and the support? Top-notch. If you’re thinking of getting one—DO IT. Worth every penny. 💯

18 de junho de 2025
Avaliação não solicitada

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