Napthens Solicitors Avaliações 

225
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I chose Napthens to help me, and i was assigned Shakeela Bi to help me with my case. From start to finish, Shakeela has been brilliant, she spoke me through every element of my case, and gave me... Ver mais

Avaliado com 5 de um total de 5 estrelas

Natalie took over my divorce after my original solicitor (different company) quit without telling me. From the first contact she has been nothing but supportive and helpful through a horrible time.... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Thought things were going well untill I Got emails from our estate agents saying our cash buyers were going to pull out due to paperwork not being in place. failed to communicate important information... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Sean Aldridge and Jennifer Darwen were informed of a leaking roof in a disabled 78 year old's house on 9th Feb 2021 at the start of the day. It's now Friday 12th and they are failing to secure a firm... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Advogado

Escrito pela empresa

Napthens provides a wide range of legal services to meet the needs of businesses and individuals. Based in the north-west with offices across Lancashire, Cumbria and Merseyside, we’re not limited by geography. We’re happy to meet ‘virtually’ and work with you in the way that best suits your needs.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

225 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 38% das avaliações negativas

Normalmente responde dentro de 1 semana

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(225)

30 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Stress free conveyancing

Our solicitor Sally Calvert did a first rate job. Very efficient, kept me informed and was always accessible. Very pleased with the service and she ensured a stress free conveyance.

29 de agosto de 2020
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Avoid at all costs

I am currently using the Preston branch to sell and buy a new property, my buyer is using Southport. I thought using the same company would make for a smoother process, but NO! 5 MONTHS after excepting the offer on my property we are no nearer to a completion date,even though Napthens have been working throughout lockdown!? Queries have been raised at the end of june that could've been raised in feb/March! They even "lost" proof of i.d that was scanned in at the Southport office. Never have i experienced such poor service from a firm. I could understand a slight delay due to covid and lockdown but this is beyond a joke now.

22 de julho de 2020
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Hi Sarah, we're sorry to hear you've had a bad experience. As you mention we have had some interruptions to your matter due to the lockdown and your lawyer is now working as to resolve this for you as quickly as possible. Should you have any further comments/issues please speak to your lawyer who will do her best to help. Thanks.

Avaliado com 5 de um total de 5 estrelas

Thank You sally Abrams

A big THANK YOU to Sally Abrams for all her help and assistance during a very difficult time. Her mix of compassion and tenacity is just the right combination required for dealing with belligerent ex husbands!!
I would not hesitate to recommend her and her colleagues at Napthens, excellent service all round.

24 de junho de 2020
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks Sara for your kind words. We have passed on your feedback to Sally who will, I am sure, be delighted she could be such a help. Take care.

Avaliado com 5 de um total de 5 estrelas

Thank you Sally Abrams

Thank you Sally Abrams, you have been compassionate, honest, knowledgeable and professional throughout my whole experience of court.
Highly recommend.
Thanks again for providing us with a light at the end of the tunnel. X

15 de abril de 2020
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thanks Sarah for this great review. We will be sure to pass your comments to Sally!

Avaliado com 1 de um total de 5 estrelas

AVOID!!

Sally Abrams sending me harassing emails filled with accusations and nothing but lies, if you want her to write emails with nonsense in for a fee then probably a brilliant service but if you want a relationship with your daughter probably best avoid, as anything will be written and she doesn’t seem to care that a little girl will grow up without a dad as long as she gets her fee, given I already have a court order for access, I'm being harressed and taken back to court to reduce my 2 nights every other week and shared travelling, on the basis that my 5 year old is apparently bored on visits, this women has been given heaps of eveidence that my daughter is being alienated from me, and then i'm threatened with restraining orders if i contact my daughters mother to ask why I can't see my daughter, apparently can't afford to travel halfway as per the court order but apparently has the funds to fund this solicitor to send me numerous and upsetting communications to me, disgusting and morally bankrupt

3 de fevereiro de 2020
Avaliado com 5 de um total de 5 estrelas

Great Service and Extremely Efficient

Napthens have been excellent. As a first time buyer the process was very made very easy for me and communication at all stages was fantastic. Thanks so much

31 de janeiro de 2020
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks for your excellent feedback Yasmin, we are pleased to have been able to help you.

Avaliado com 5 de um total de 5 estrelas

Great Experience as a first time buyer

As a first time buyer I didn’t really know where to start and didn’t have a solicitor in mind. I was recommended Napthens by my estate agent, I picked them based on there competitive price in all honesty and I am so pleased I did. The first house I chose fell through after already sending forms and search costs to Napthens, they gave me options to leave it with them on the basis I found another or they’d refund the full amount when I expected they’d charge for the work already completed. I found another house and used the same lawyer Amy Leslie, the whole process was so smooth and she kept me informed by phone and email. Napthens sent me a log on to use there internet progress tracker so I could see what had been completed and what was left to do. I felt totally at ease and when friends advised me I’d need to pester my solicitor to get things moving I didn’t feel like I needed to at all. I have already recommended to friends and family and would definitely recommend. I don’t even live anywhere near a branch so was unable to pop in or speak with anyone in person, the whole process was still manageable over email.

11 de janeiro de 2020
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks Hollie for the great feedback. We hope you are enjoying your new home! :)

Avaliado com 5 de um total de 5 estrelas

Selling made easy

Used the company for conveyancing. First time to experience this and I could not of asked for a better service. So friendly and absolutely up to date with all information.
I will be moving next year and will be using Jayne Cassidy again. Big thanks also to Hannah Brown.

8 de outubro de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thanks for such great feedback Janet, we look forward to helping you again in the future.

Avaliado com 5 de um total de 5 estrelas

Exceptional Conveyancing Service

We recently used Sally Calvert at Napthens for our conveyancing on the sale and purchase of a new property.

Sally’s service was incredible we were kept informed at every step of the way and felt Sally really had our back when an issue arose with our purchase. We found the whole process to be extremely efficient on the side of Napthens with almost instant responses to e-mails, regular phone calls and the online portal.

We would certainly recommend and use Napthens again!

26 de setembro de 2019
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks Tomas for the feedback, we're pleased you had a positive experience and we will pass on your comments to Sally and the team.

Avaliado com 5 de um total de 5 estrelas

The property team

The property team provides excellent service as well as real value for money.

9 de setembro de 2019
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks for the comments Simran. Much appreciated.

Avaliado com 5 de um total de 5 estrelas

Very goodvery good solicitors.

Very good, given estimate for the work that was to be carried out, kept in touch regularly on what was happening, very Happy with everything that was done for us, a very big thank you to all.
I would have no problem, telling other people to use this solicitors.

4 de setembro de 2019
Avaliação não solicitada
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Resposta da Napthens Solicitors

Thanks Brian for your very positive comments. We hope to help you again in the future.

Avaliado com 2 de um total de 5 estrelas

Thisrmrsolicitors charge astronomical…

Thisrmrsolicitors charge astronomical prices. If you don't pay up on time they will not continue representing you.
There is no personal touch, there is a lack of enpthy for the clients situatimiib.

23 de agosto de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thank you for your review David. Our payment terms require our invoices to be paid within 14 days. You are right, in some circumstances we cannot continue to act for clients who do not pay our invoices. We note however, that despite your outstanding invoices being beyond their payment terms, we have continued to act on your behalf and carry out work on your matter. Please contact your lawyer if you would like to discuss this further.

Avaliado com 5 de um total de 5 estrelas

Would definitely recommend!

Would definitely recommend.
Sally Calvert was exceptional from start to finish. With buying a repossessed property which was stressful, she answered any queries we had efficiently and in a timely manner and put us at ease with any worries we had.
Could not of asked anymore - Thanks Sally!
Sam & Joanna

21 de junho de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thanks Sam & Joanna for this fantastic feedback! We're pleased that Sally was able to reassure you throughout the whole process and we wish you well with your new property. We've shared your comments with Sally.

Avaliado com 5 de um total de 5 estrelas

Sorry for my previous comments…

Sorry for my previous comments regarding Napthens which were unfounded. It transpires that they were working very hard on this in the background against matters that were beyond their control. The conveyance has taken place within the the timescales that they originally estimated and all is well. Every credit to the team. And no, not under pressure to say this. Would not hesitate to use this team having heard what they went through. Every credit!

21 de junho de 2019
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Kate Mercer and staff (Blackburn…

Kate Mercer and staff (Blackburn office) have shown professionalism and client care throughout the sale of my property keeping me informed at every step. I would definately recommend Napthens Solicitors.

8 de junho de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thanks Carol for your kind words. We will be sure to pass these on to Kate and the team. We're pleased to see your transaction went smoothly. We look forward to helping you again!

Avaliado com 1 de um total de 5 estrelas

Awful firm and lack any kind of…

Awful firm and lack any kind of professionalism. Very slow doing basic jobs. The Preston office is a shambles

31 de maio de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thank you for your review, we are sorry to hear about your experience. Our head of conveyancing will be in touch direct to discuss your concerns in more detail.

Avaliado com 5 de um total de 5 estrelas

Brilliant conveyancing service

Adam and Rob in the Southport Conveyancing team were both brilliant throughout 2 tricky transactions. Highly responsive and advised us expertly and commercially. I cannot recommend them highly enough.

9 de abril de 2019
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

Not without problems but lovely people

Yes there was issues,maybe all not caused by them.But got there in the end,Jennifer and Sarah were both lovely to deal with.

25 de março de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thanks for your feedback Mr Saurin, we’re sorry you are unhappy, particularly in light of your recent positive comments to your lawyer. Please get in touch and we can help resolve your issues.

Avaliado com 5 de um total de 5 estrelas

Thanks Mr Lomax

I would like to thank Mr Lomax and his team at Napthens for their excellent work, professionalism, transparency and understanding. He recently helped us in the purchase of a medical centre to convert to a hospital. The building was owned by a big organisation with a complex hierarchy system which made the task challenging to complete. However, his expertise in dealing with such cases made us feel we were in good hands. He did thorough searches on the building and dealt swiftly with all “unexpected” issues which appeared during the process. He insisted to solve all “historical” problems with the building to protect us from any future challenges. It was impressive to deal with all these issues within the time scale he set for us during our initial meeting with him. If we chose a single highlight from our experience with Mr Lomax it would be his communication with his clients. He kept us informed with every step during the process. We got an email or a phone call every week with a regular update. Also, all fees have been explained in detail from the start and through the whole process, there was no “hidden” cost. I would highly recommend Mr Lomax and Napthens and would definitely use them again in the future.

John, many many thanks again for everything, “you were brilliant”

26 de janeiro de 2019
Avaliação não solicitada
logotipo da Napthens Solicitors

Resposta da Napthens Solicitors

Thank you Mr Shaaban for your kind words. We look forward to helping you again in the future.

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