National Car Hub Avaliações 

511
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I read the reviews and still stupidly when ahead with the sale. Spoke to them a few times before the sale and each time they were aragant and very unhelpful. The car took 2 weeks to prepare. So expect... Ver mais

Avaliado com 5 de um total de 5 estrelas

My experience with the national car hub was really good, I initially took my car for a part ex with them, after they checked my car I decided not to part ex the car in. But the amount of checks they d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent sales team, no pressure into anything, guided me very well throughout the whole process and kept in touch with updates. Went above and beyond arranging finance for the car and car is just... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

❌❌Avoid Close Brothers Motor Finance and National Car Hub Walsall! I paid a £5k deposit for a car that suffered a major mechanical failure within 20 miles on day one. I legally rejected the vehicle un... Ver mais

Detalhes da empresa

  1. Revendedora de carros usados

Escrito pela empresa

Quality Used Cars for Sale. Dealer with a difference. Great Prices. Great Vehicles. Great Service.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

511 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(511)

85 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

What an absolute rubbish company I…

What an absolute rubbish company I travelled a 60+ mile round trip to view and make a purchase of a Mitsubishi Outlander I was told that it would take a week to prepare the car so as agreed 1 week later I return to find the car is not ready for collection and they are not sure when it would be ready. Lame excuses were offered but no apology or phone calls were made by this rubbish company to assist or inform me of the situation.WOULD NOT RECOMMEND THIS COMPANY TO ANYONE BE WARNED.

6 de junho de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

We’re sorry to hear about your experience and understand how frustrating it must have been to make a long journey expecting to collect your vehicle, only to find it was not ready.

We appreciate your feedback regarding the communication and acknowledge that we should have kept you better informed throughout the process. Thank you for taking the time to share your experience.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Excellent sales team

Excellent sales team, no pressure into anything, guided me very well throughout the whole process and kept in touch with updates. Went above and beyond arranging finance for the car and car is just as, if not better than what the pictures show.

Very confident and relaxed buying experience, will definitely recommend. Can't fault them at all.

30 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the fantastic review! We’re delighted to hear you had such a relaxed and positive buying experience with us.

It’s great to know the team kept you updated throughout, helped arrange the finance, and that the car exceeded your expectations. We truly appreciate your recommendation and your kind words.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Fast and painless experience with…

Fast and painless experience with lovely staff, made it so easy, the staff couldn't do enough for you especially David. Recommend to anyone looking to buy a car

28 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the fantastic review! We’re delighted to hear you had a fast, painless experience and that the team made the whole process so easy for you.

We’ll be sure to pass your kind words on to David. Thank you for the recommendation!

Team NCH

Avaliado com 1 de um total de 5 estrelas

Avoid National Car Hub

Avoid National Car Hub. My experience has been extremely poor from start to finish.

Shortly after buying the car, it became clear it had underlying mechanical issues that should have been identified before sale, including a noticeable cold start rattle linked to the timing chain area. This is not a minor issue and raises serious concerns about the quality checks carried out prior to selling the vehicle.

Despite taking out a warranty and reporting the fault, the way this was handled was unacceptable. The car was kept for a long period of time with constant delays, vague responses, and a complete lack of clear communication. I had to repeatedly chase for updates and was never given straight answers.

Even after the car was returned, there has been no proper transparency about what work was actually carried out. No clear confirmation of whether a full timing chain kit was fitted, no detailed breakdown of parts used, and no effort to provide proof such as photos. For such a major repair, this lack of accountability is concerning.

To make matters worse, the car was returned with additional damage to the bodywork and paint. The overall finish was poor, and the polish quality was extremely substandard, leaving the car in worse cosmetic condition than when it was handed over.

Overall, this experience has been stressful, time-consuming, and has left me with serious doubts about the standard of work and professionalism. I would strongly recommend others to be extremely cautious, ask detailed questions, and not rely on assurances alone.

Very disappointing service and not a business I would trust again.

12 de dezembro de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

We’re sorry to hear about your experience and disappointed that you feel let down by the service provided. We understand your frustrations regarding the communication, repair process and condition of the vehicle on return.

Please contact aftersales@nationalcarhub.co.uk
so the management team can review this matter further with you.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Couldn’t have been more helpful

Couldn’t have been more helpful! Very happy

9 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi there,

Thank you for the great review! We’re delighted to hear the team were so helpful and that you’re very happy with your experience.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Would recommend

Process was very easy, booked to see the car we wanted, test drove it and put a deposit down.
Car needed some work and they did all that was needed plus work found in the full service. Easy hand over and car drives perfect. So far very happy with service and car.

4 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the fantastic review! We’re pleased to hear the whole process was easy for you and that the car was prepared to a high standard before handover.

Enjoy your new car and thank you for your support!

Team NCH

Avaliado com 5 de um total de 5 estrelas

Very helpful

Very helpful

2 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi,

Thank you for the great feedback! We’re pleased to hear you found the team very helpful.

Team NCH

Avaliado com 1 de um total de 5 estrelas

I purchased a vehicle from this…

I purchased a vehicle from this dealership and unfortunately have had a very disappointing experience.

From the day of collection, the car had issues, including steering alignment and other faults. Since then, the vehicle has had to be returned three separate times for repairs. Problems have included recurring door seal faults, air conditioning not working, brake noise, and a bonnet sensor issue.

Although the garage has attempted repairs, the fact that faults have reoccurred and new issues have arisen has left me with very little confidence in the reliability of the vehicle.

I have tried to resolve this matter directly and reasonably, however I have not been able to reach a satisfactory outcome. I am now having to pursue the matter formally.

Based on my experience, I would advise others to proceed with caution and ensure any vehicle is thoroughly checked and documented.

I hope the business reflects on this situation and improves how such matters are handled in future.

21 de fevereiro de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi,

We’re sorry to hear about your experience and disappointed that the issues with your vehicle have affected your confidence in both the car and the service provided.

Please contact aftersales@nationalcarhub.co.uk so the management team can review this matter further with you.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Great service and a real friendly team

Great service and a real friendly team. Was able to purchase the car i really wanted and team made sure I was happy with everything. Would like to thank the team for getting this sorted especially David and Sam who did a fabulous job. Thank you National Car Hu lb and would recommend you to family and friends.

2 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the fantastic review! We’re delighted to hear the team made your experience such a positive one and helped you get the car you really wanted.

We’ll be sure to pass your kind words on to David and Sam. Thank you for the recommendation!

Team NCH

Avaliado com 4 de um total de 5 estrelas

Traded in a p/ ex

Traded in a p/ ex , few teething problems but all through the process staff were helpful and communicative , walked away happy

2 de maio de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi there,

Thank you for the great review! We’re pleased to hear the team remained helpful and communicative throughout the process and that you walked away happy.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Came to view a car here

Came to view a car here, I was seen too very quickly by a lovely sales lady called Abby.
She was very knowledgeable about the vehicles I came to look at.
Very friendly service and fulfilled all my requests.
I would happily purchase another vehicle from here

24 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the fantastic review! We’re delighted to hear Abby looked after you so well and provided such friendly and knowledgeable service.

We look forward to welcoming you back in the future!

Team NCH

Avaliado com 5 de um total de 5 estrelas

Great service from holly would highly…

Great service from holly would highly recommend national car hub.

26 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi there,

Thank you for the great review! We’re delighted to hear Holly provided excellent service and we really appreciate your recommendation.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Verry nice team

Verry nice team, very helpful, all the services was quick and smooth..

25 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the lovely review! We’re pleased to hear the team were helpful and that everything was quick and smooth for you.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Had a really relaxed and pleasant…

Had a really relaxed and pleasant experience. Brandon was friendly, easy to talk to, and didn’t put any pressure on me at all. Made the whole process straightforward and stress-free—would definitely recommend.

25 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi there,

Thank you for the fantastic review! We’re delighted to hear Brandon made the experience relaxed, straightforward and pressure-free for you.

We really appreciate the recommendation!

Team NCH

Avaliado com 5 de um total de 5 estrelas

Great service

We didn't end up buying the car we looked at as it turned out not to be right for us, however our experience with Patrick was very good. He was a pleasant, knowledgeable and helpful young man.

22 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi,

Thank you for the kind feedback! We’re pleased to hear Patrick provided a helpful and knowledgeable experience during your visit.

We appreciate you considering us and wish you all the best with your future car purchase.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Everything seems good so far brought a…

Everything seems good so far brought a new car today. Holly and Dan credit to the sales process thank you

22 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the great review! We’re pleased to hear everything has gone well so far and that Holly and Dan made the sales process a positive experience for you.

Enjoy your new car!

Team NCH

Avaliado com 4 de um total de 5 estrelas

Very Friendly and helpful

Very Friendly and helpful

22 de abril de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi there,

Thank you for the great feedback! We’re pleased to hear you found the team friendly and helpful.

Team NCH

Avaliado com 5 de um total de 5 estrelas

Fantastic Car

Good car buying experience from start to finish. The original call to the dealership was informative and i was given all the information to help me make the 100 mile journey from London.

I took a train and arrived at the local train station and was kindly picked up by the Salesman and taken to the premises.

I was shown the Audi A6 and it was as described in the advert. The vehicle was well prepared and i instantly knew i wanted the car.

The finance application was submitted and i was driving away in under an hour and a half.

The car has been as good as gold since ive had it. I had a minor issue with a sensor which aftersales quickly resolved under the warranty.

In conclusion i can say i received a good service, fantastic car and great aftersales.

Would highly recommend if youre in the market for a new car.

17 de janeiro de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hello,

Thank you for the fantastic review! We’re delighted to hear your experience was smooth from start to finish and that the team looked after you throughout the process.

It’s great to hear you’re enjoying your Audi A6 and that the aftersales team were able to quickly resolve the sensor issue for you. We really appreciate the recommendation!

Team NCH

Avaliado com 5 de um total de 5 estrelas

We had a positive experience

We had a positive experience from start to finish. The team was knowledgeable which made the whole process feel straightforward and pressure-free. Arranging a test drive was quick and easy, and we felt confident enough to place a deposit on the spot.

Unfortunately, we were later informed that finance options weren’t available for us. While that was disappointing, the way it was handled really stood out. I requested a refund, and our refund was processed promptly—even over a bank holiday weekend, which we really appreciated.

Overall, although things didn’t work out this time, the service we received was great. We wouldn’t hesitate to return in the future if the right car comes along.

28 de março de 2026
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi there,

Thank you for the lovely review! We’re pleased to hear you had a positive and pressure-free experience with the team, and that the refund process was handled quickly for you.

Although things didn’t work out this time, we really appreciate your kind words and hope to welcome you back in the future.

Team NCH

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