National Car Hub Avaliações 

511
O TrustScore é 3.5 de um total de 5

3,4

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

I read the reviews and still stupidly when ahead with the sale. Spoke to them a few times before the sale and each time they were aragant and very unhelpful. The car took 2 weeks to prepare. So expect... Ver mais

Avaliado com 5 de um total de 5 estrelas

My experience with the national car hub was really good, I initially took my car for a part ex with them, after they checked my car I decided not to part ex the car in. But the amount of checks they d... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent sales team, no pressure into anything, guided me very well throughout the whole process and kept in touch with updates. Went above and beyond arranging finance for the car and car is just... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

❌❌Avoid Close Brothers Motor Finance and National Car Hub Walsall! I paid a £5k deposit for a car that suffered a major mechanical failure within 20 miles on day one. I legally rejected the vehicle un... Ver mais

Detalhes da empresa

  1. Revendedora de carros usados

Escrito pela empresa

Quality Used Cars for Sale. Dealer with a difference. Great Prices. Great Vehicles. Great Service.


Informações de contato

3,4

Bom

O TrustScore é 3.5 de um total de 5

511 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 91% das avaliações negativas

Normalmente responde dentro de 1 mês

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,4

Todas as avaliações

(511)

85 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

Dealt with the team today (Abby and…

Dealt with the team today (Abby and Brandon) , helpful from start to finish. Can’t fault anything about the service I received today. 100% recommend.

19 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thank you for taking the time to leave such a lovely review!

We’re delighted to hear Abby and Brandon provided a smooth and helpful experience from start to finish. Your recommendation means a great deal to us.

If you ever need anything in future, we’re just a call away.

Kind regards,
Team NCH

Avaliado com 4 de um total de 5 estrelas

Great experience from test drive to trade in and pick up

Easy to book an appointment to view and test drive the car into wanted. Initially didn't have the car on site but very apologetic and ensured I was able to view and drive the car the next day. Very accommodating with letting me test a couple to compare and made the purchase very easy. Took a few days for the car to be ready for me to pick up but great price for my trade in and quick once ready. Handover was great.

17 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

We really appreciate you sharing your experience!

It’s great to hear that, despite the initial delay, the team were accommodating and ensured everything ran smoothly. We’re pleased you were happy with the trade-in value and the handover process too.

Thank you again for choosing National Car Hub — we wish you many happy miles in your new car!

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Smooth transaction…

Kris car sales man did a great job in showing me the car. I knew what I was after so it was a nice smooth transaction.

14 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thank you for your feedback!

We’re glad to hear Kris made the process smooth and straightforward for you. It’s always great when a customer knows exactly what they’re after — we’re pleased we could help make it happen.

All the best with your new car!

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Kris Mark was amazing!

Kris Mark was amazing at helping me find my first car! Lovely experience from start to finish.

14 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thanks so much for your kind words!

We’re delighted to hear Kris Mark helped make your first car-buying experience such a positive one. It’s a big milestone, and we’re glad we could be part of it.

Enjoy your new car, and we’re here if you ever need anything in the future!

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Great team

As this is my second car from National car hub I'm over the moon with the service again. The salesman Pete was informative and very professional like the rest of the team. Thanks to the team.
I'd highly recommend.

14 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thank you for your continued trust and support!

We’re over the moon to hear this is your second car from us and that Pete and the team delivered another great experience. Your recommendation really means a lot.

Wishing you all the best with your new car, and we’ll be here if you ever need us again.

Kind regards,
Team NCH

Avaliado com 4 de um total de 5 estrelas

Customer service was good

Customer service was good. All smooth. Did not know where my ID was and company was unsure when I phoned up where it was.

7 de junho de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thank you for your feedback!

We’re pleased to hear the overall experience was smooth and that our customer service met your expectations.

If there’s anything else you need, please don’t hesitate to get in touch.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Buying my first car

Buying my first car; a Nissan X-Trail, from National Car Hub was an absolute pleasure. From start to finish, the team provided an outstanding level of service. Danny, my sales advisor, was incredibly professional, patient, and knowledgeable. He made the whole buying process smooth and stress-free.

What impressed me even more was the after-sales support. I had a few questions after my purchase, and Jessica from the after-sales team addressed them instantly and with great care. It’s rare to find such responsive and supportive service after the sale is done.

I’m genuinely impressed by the team’s dedication and efficiency. Delivery was on time, communication was excellent, and the entire experience exceeded expectations.

Would absolutely recommend National Car Hub to anyone looking for a trustworthy dealership. 5 stars from me!

23 de maio de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thank you so much for your fantastic review!

We’re thrilled to hear your first car-buying experience with us was such a positive one. It’s great to know that Danny and Jessica provided the professional, responsive service we always aim for — both during and after the sale.

Your kind words and 5-star recommendation truly mean a lot to the whole team. We hope you enjoy every mile in your Nissan X-Trail, and we’re here if you ever need us in the future.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Thank you Abby and Sam for making it…

Thank you Abby and Sam for making it all smooth

13 de junho de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thanks so much for your kind words!

We’re glad Abby and Sam could make the process smooth for you. We’ll be sure to pass on your thanks.

All the best,
Team NCH

Avaliado com 4 de um total de 5 estrelas

Dealt with Dan managed to deal with all…

Dealt with Dan managed to deal with all problems I raised in the appearance of the car, very fast and pleasant service would recommend.

12 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thank you for your kind feedback!

We’re pleased to hear Dan was able to quickly and effectively address your concerns. Your recommendation means a great deal to us.

If you need anything else, just let us know.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Very efficient with the sale of the car

11 de junho de 2025
Avaliação não solicitada
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Resposta da National Car Hub

Thank you for your feedback!

We’re glad to hear the sale process was efficient and smooth.

If you need any further assistance, please don’t hesitate to get in touch.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

National car hub were very helpful

National car hub were very helpful with my long look for a good car. They talked me through the car how it worked and were very friendly. The purchasing process was also very quick and easy, definitely recommend.

7 de junho de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thank you for your kind review!

We’re delighted to hear that our team could help you find the right car and make the purchasing process quick and easy. Your recommendation means a lot to us.

If you ever need any further assistance, we’re here to help.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Great experience buying with the…

Great experience buying with the cimpany. David and Dan have been very helpful and professional.

7 de junho de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thank you for your lovely feedback!

We’re pleased to hear that David and Dan provided helpful and professional service throughout your experience. It’s great to know you had a positive buying journey with us.

If you need anything else, don’t hesitate to get in touch.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

Great service

All the staff were helpful and friendly and the service was great, big thankyou to David for helping us

7 de junho de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thank you for your kind words!

We’re delighted to hear that David and the rest of the team provided friendly and helpful service. Your thanks mean a lot to us all.

If you ever need anything in the future, we’re here to help.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

I came in today and bought a car

I came in today and bought a car. Holly at the dealership sorted out everything for me, she was very kind, helpful and informative. They had my car ready for test drive in moments and Holly guided me as to where I could drive. As soon as we got back, I knew that the car was in exactly the condition it was said to be in, I decided to purchase and Holly helped me fulfil the purchase and drive away in no time.

4 de junho de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thank you for sharing your experience!

We’re thrilled to hear Holly provided kind, helpful, and informative service, making your purchase quick and smooth. It’s great that the car met your expectations too.

Enjoy your new vehicle, and we’re here if you ever need anything further!

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

It was an easy decision and a great…

It was an easy decision and a great experience

30 de maio de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thank you for your feedback!

We’re glad to hear your experience was a great one and that the decision was easy.

If you need any assistance in the future, please don’t hesitate to get in touch.

Kind regards,
Team NCH

Avaliado com 5 de um total de 5 estrelas

This review is for the after sales team…

This review is for the after sales team only

I had a broken repeater indicator on my left mirror the team sorced the parts no problem and offered to fit it free of charge but I declined the installment as I'd have to travel 200 miles to have this done so they kindly have mailed the parts free of charge so I can install it myself fast response and always kept updated till the end

20 de maio de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Thanks for letting us know! Its always lovely to hear when we have done a good job :)

Avaliado com 1 de um total de 5 estrelas

Wasting my time !

This is the second contact I have made with National Car Hub and again, I’ve been let down.
After being given an insane part exchange quote for my vehicle, I decided to go for a cash purchase. I asked a few questions regarding the car I was interested in and found out it did not have a service history book and was unable to guarantee that it did have any at all. I was told by a lady that they would contact Mercedes to ask the question and would phone me back the day after. I am still waiting… nothing yet and going in to the third day. If you don’t want my money that’s fine, someone else has now got it !

18 de maio de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi Mario, we have provided you with all the information requested and available looking at the communication history? If you haven't received this by all means please get in touch and we can try another way of sending it over to you?

Thank you

Avaliado com 1 de um total de 5 estrelas

I purchased my car from this dealership…

I purchased my car from this dealership despite living 70 miles away. Initially, the staff were friendly and welcoming. However, shortly after taking the car home, I encountered an issue and contacted customer service. Unfortunately, I was repeatedly transferred between departments with no resolution. Despite numerous phone calls and emails, the problem remains unresolved. I’ve been told several times that it would be taken care of, yet four years later, I’m still waiting.
The after sales team a rubbish

🚨🚨🚨Update 🚨🚨🚨
Avoid this place.
After I left a review about my poor experience with National Car Hub, they responded publicly asking me to contact them via email because they apparently have a new after-sales team. I followed their instructions, emailed them, and even forwarded my old emails — yet here we are, over a month later, and still no response.

Clearly, nothing has changed. This place continues to ignore its customers after a sale is made.

31 de maio de 2024
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Hi thanks for taking the time to leave this review, unfortunately I was not here four years ago, but if you would like to reach out to me on this email address i will be happy to look into these matters further ( aftersales@nationalcarhub.co.uk )

Avaliado com 1 de um total de 5 estrelas

Lie after lie

Sales guys were good which you would expect when buying a car, it's the aftersales that let this company down and they are the reason for the 1 star.
Myengine light came some time after having the car, car hub did adiagnostics and found the turbo was not working properly and they would order one in, didn't hear anything for a while so I rang aftersales, could not get through to them so I was ringing other departments to get hold of someone, spoke to a guy who said the wrong turbo was sent in and we had to send it back another is coming in the next day, I left it afew day then rang back to get the car booked in the guy said I'll find out what's going on and get back to you DIDN'T HAPPEN, so again I left it afew days, spoke to one of the guys he said same thing I'll see what's happening and let you know thank you for your patience (I had patience) but it ran out after being fobbed off time after time, that's why I took the car to a garage that communicates with the customer.

22 de abril de 2025
Avaliação não solicitada
logotipo da National Car Hub

Resposta da National Car Hub

Apologies you feel this way, however we did offer to repair the car free of charge, if there is any thing else we can help with please feel free to reach out. ( aftersales@nationalcarhub.co.uk )

Avaliado com 1 de um total de 5 estrelas

AVOID - tracker in car and terrible service



Please Please Please do not have any association with this scamming company! Do not ignore the bad reviews like I did. I purchased a car with this company that was advertised with no faults needing to be repaired etc upon my purchase I had to call for four days for an update on when I could collect the car, finally by day five I was told it would not be ready for another week as it needed a new exhaust. However the MOT on the car had been done less than a week prior so as a mechanic I’m not sure how this wasn't caught in the MOT. Upon getting to the garage the first sales man was extremely rude and acted like it was a bother to show a customer a car. The sales man spoke so rudely asking if I had seen the car yet when I said no he huffed stormed outside telling me to follow and then said why the hell isn’t it out here. The car was kept in showroom one which the garage denied but I would like to assume a garage with so many cars has cctv... Due to it being parked close to a wall inside a dimly lit room parts of the damage was concealed. I asked the garage the next day about the damage on the wing which they denied there being however, upon opening the log book the first thing in there is an invoice for the wing repair which had been done very poorly but wasn't accessible to see until I drove away. Another issue was the car was never sold to me to only have one key now this would not be an issue had I not found a active air tag tracker in the car that tracked the car up until 4am that morning and the next day. I attempted to contact the garage about this and was just told someone would be in touch. I finally located the tracker hidden inside a case under the center console which had to be pried off to find and there are marks where that had previously been done. I spoke with Jessica who told me twice she would call me back that day yet never did. The tracker was reported to the police who deemed the whole interaction with the garage suspicious and advised me not to drive the car as someone else may have access to the car and my address through the air tracker. Not a single member of staff at the garage was polite or helpful. When I got the car they did not even have a valid VC5 so I could not tax the car but I was told ‘don’t worry we have someone who can sort it’ and was assured my car was taxed to drive home. It in fact did not get taxed for a number of days later. All forms of communication are pointless with this garage, their online enquiries, WhatsApp and phone number, you are simply ignored or told someone would be in Touch an nobody contacts you. Honestly save yourself the hassle and go somewhere else! A report to trading standards has been made about the dodgy place!

18 de março de 2025
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Resposta da National Car Hub

Apologies you have had this experience please feel free to reach out to me on this email address ( aftersales@nationalcarhub.co.uk ) and we will look into this issues so they can all be rectified.

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