Been wanting to put a wood burner stove in for a while, and reached out to National Flues to help with a DIY install. These guys were brilliant , they helped me put together a requirements list; stove... Ver mais
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Veja o que dizem as avaliações
We live in a new build which doesnt have a natural chimney. We were informed that we coild still install a multi fuel stove by having a false chimney built on a flat wall with a flue going outside.... Ver mais
A empresa respondeu
Thank you Neil and the team for a job well done. From initial enquiry to showroom visit and job complete was a pretty smooth project. We have absolutely no hesitation in recommending this family firm... Ver mais
We would highly recommend Fires in Stone for your fire purchase and installation. From the minute we walked into the showroom to installation we were put at ease. There was no sales pressure or hard... Ver mais
Detalhes da empresa
Escrito pela empresa
We Sell Flues, Stoves & Fireplaces to Public & Trade With over 20 years of experience in the Fireplace Industry, our aim is to provide the best quality products at fantastic prices with unbeatable service. Our online shop is accessible to members of the public while our ‘Trade Only’ section is accessible to retailers and installers throughout the UK. We aim to supply a complete range of fireplace products to fulfil your installation needs whether it be flexible flue liner, rigid flue systems, stoves, pipes or accessories, we have it all. Our expert team are on hand to assist you with our product knowledge and guide you to make the best choices and complete your fireplace installation with ease.
Informações de contato
Reino Unido
- nationalflues.com
4,6
Excelente
47 avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
We live in a new build which doesnt…
We live in a new build which doesnt have a natural chimney.
We were informed that we coild still install a multi fuel stove by having a false chimney built on a flat wall with a flue going outside. National flues & fires( fire in stone) were recommended so we visited their show room in cramlington.
Christine was very knowledgeable and helpful. They came out and did exactly as promised. Chris and Mark did a fantastic job and were very friendly and professional. I wouldnt hesitate recommending this family run business
13 de janeiro de 2025
Avaliação não solicitada
Resposta da Nationalflues
Dear Michael,
Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you are enjoying your new stoves and that our team met your expectations from start to finish.
We understand that deciding to undertake a project like this can take time, and we’re grateful you chose us to bring your vision to life. Our team takes great pride in maintaining professionalism, respect, and cleanliness in every home we work in, so it’s fantastic to know that these efforts made a positive difference for you.
Your kind words about the quality of our products, work and our fitters truly mean a lot to us. We are committed to delivering high standards and ensuring our customers are delighted with the results.
Thank you for recommending us!
Warm regards,
The National Flues Team
Amazing efficiency
The process of buying a stove from National was a delight. The interchange was on the phone and much more efficient, reliable and enjoyable than finding your way round other suppliers' inadequate websites. The most startling aspect for me was the efficiency of the delivery arrangements - to make the order on Tuesday and get delivery on Thursday was amazing.
14 de janeiro de 2025
Avaliação não solicitada
Resposta da Nationalflues
Hi David,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found the process of purchasing a stove from National to be delightful and efficient. Our team strives to make every interaction as smooth and enjoyable as possible, and it's gratifying to know that our phone service met your expectations.
We're particularly pleased that the delivery arrangements exceeded your expectations. Ensuring a quick and seamless delivery is a top priority for us, and we're glad we could amaze you with the turnaround time from order to delivery.
Your feedback is incredibly valuable to us and serves as extra motivation to continue providing exceptional service. Should you have any questions or need further assistance in the future, please feel free to reach out.
Thank you once again for choosing National Flues!
Delivery issue resolved
Re rating experience after speaking to the company managing director, Neil. Neil couldn’t have been more helpful and resolved the issue with a delivery date for our new stove. Stove now arrived and it’s stunning. Very pleased with the purchase and I would recommend this company for their customer service and support
9 de janeiro de 2025
Avaliação não solicitada
Resposta da Nationalflues
Thank you so much for updating your review and sharing your positive experience with us. We're delighted to hear that Neil was able to assist you and ensure your new stove was delivered to your satisfaction. It's wonderful to know that you're pleased with your purchase and our team's customer service.
Your kind words and recommendation mean a lot to us, and they reinforce our commitment to providing excellent support and products to our valued customers. If you have any further questions or need assistance in the future, please don't hesitate to get in touch.
Thank you once again for choosing us and for your understanding and patience throughout the process. We hope you enjoy your stunning new stove for many years to come!
I got fantastic advice from Neil-…
I got fantastic advice from Neil- honest, putting my needs before the needs of the company- really unusual these days. Highly Recommended company of real integrity- great advice, great prices, real solutions to the the complex process of putting in wood-burning stoves on a budget. Use these guys! I wish I had found them at the start of my wood-burning stove journey.
3 de janeiro de 2025
Avaliação não solicitada
Resposta da Nationalflues
Hi Phil,
Thank you so much for your kind words and for taking the time to share your experience with us. We're thrilled to hear that Neil provided you with the fantastic advice and support you needed for your wood-burning stove journey. At National Flues, we strive to prioritise our customers' needs and deliver honest, reliable solutions. Your recommendation means a lot to us, and we're glad we could assist you effectively. If you ever need anything else, don't hesitate to reach out!
Warm regards,
The National Flues Team
Brilliant customer experience
Excellent product range, good prices and great communication relating to delivery. All in all, a brilliant customer experience.
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Nationalflues
Hi Paul,
Thank you for your wonderful review! We're delighted to hear that you had a brilliant customer experience with us. Providing an excellent product range at good prices, along with clear and effective communication, is something we continuously strive for. Your feedback motivates us to keep up the great work. If you have any further needs or questions, please feel free to contact us anytime.
Warm regards,
The National Flues Team
New stove
Ordered a stove online from National Flues which has been delivered today and I have to say very impressed with the service! Staff were friendly and knew their stuff when I rang with my initial enquiries and then great communication regarding delivery date, including a phone call from the driver with a delivery time on the day.
Highly recommend!
2 de janeiro de 2025
Avaliação não solicitada
Resposta da Nationalflues
Hi Stu,
Thank you for sharing your positive experience with National Flues! We're pleased to hear that our team provided friendly and knowledgeable support from your initial inquiry to the delivery of your new stove. Ensuring clear communication and timely delivery is very important to us, and we're glad it made a difference for you. We truly appreciate your recommendation and are here for any future needs you may have.
Warm Regards,
The National Flues Team
Was let down last minute by another…
Was let down last minute by another supplier and found National Flues. Neil was super helpful and had the Stove out to me . All delivered in good time and as promised .
Added bonus National Flues were by far the most competitive . Bought Parkway Aspect Eco 8 . Great stove , great service. Would recommend
4 de dezembro de 2024
Avaliação não solicitada
Resposta da Nationalflues
Hi Simon,
Thank you for taking the time to leave such a great review! We're sorry to hear about your initial experience with another supplier, but we're thrilled that Neil and our team here ar National Flues could step in to provide the help you needed. It's fantastic to know that you are happy with your Parkway Aspect Eco 8 stove and our competitive pricing. Your recommendation is greatly appreciated, and we're here to support you with any future requirements.
Warm regards,
The National Flues Team
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