Alex is AMAZING - super flexible with the time slot, right in time and always has a smile. 1000% recommended
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The team of Alex, Dominic, Anicet and Bradley were excellent. They were courteous, friendly and efficient. They did a superb job of wrapping our large furniture items and removing and loading all our... Ver mais
Absolutely faultless service from start to finish. Alex was super helpful during the video call survey, and even made the effort to check in on the day too. Bradley and Anicet were brilliant on the d... Ver mais
Jay was amazing- from the moment he arrived, his manner and communication skills were excellent and he responded to the situation thoughtfully, respectfully and intelligently. The move went as smoothl... Ver mais
Detalhes da empresa
- Mudanças
- Serviço de Limpeza
- Serviço de remoção e limpeza residencial
- Serviço de transporte e armazenamento de móveis
- Empresa de transporte marítimo
- Depósito
Escrito pela empresa
National Moves specialize in residential and commercial relocation services. Every move we undertake is based on a thorough and diligent assessment of your requirements and how we can move you while minimizing the cost, stress and disruption that is usually associated with relocating. At National Moves we know every move is different. That’s why we offer flexible services tailored individually to your needs and requirements. We are is made up of highly qualified, long-term employees who take a great deal of pride in their work. We are experts in handling and transporting all kinds of valuable, fragile or sentimental items.
Informações de contato
Ealing Cross, 85 Uxbridge Road, W5 5BW, London, Reino Unido
- 0203 318 5343
- bookings@nationalmoves.co.uk
- nationalmoves.co.uk
4,6
Excelente
124 avaliações
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Move delayed by a day and no refund
Move delayed by a day and no refund
I experienced a big disservice earlier this month. The move was originally scheduled for Friday 5th July in the morning, however it did not take place until the next day (Saturday 6th July) due to National Moves' negligence. While they promised me in writing a partial refund, they have not followed up and do not answer my calls/emails.
The sequence of events:
On 5th July I was informed by National Move that the move had to be delayed to 2.30pm. As nobody showed up then I called to be informed that the move needed to be further postponed to 5.30pm. I explicitly asked whether this was 100% guaranteed, otherwise I would have arranged the move with a different company, and National Moves confirmed. At around 5.30pm, as I did not receive any update, I phoned National Moves again and eventually I was told that the move could no longer happen on 5th July. As no removal companies were available to take care of my move that late in the day, this has resulted in: 1) inconvenience due to having to arrange for an extra night; 2) unjustified loss of my daily salary due to having taken a day off at work (I am paid only for the day I work).
The delay was apparently due a prior move taking longer than expected. Yet, this doesn’t justify the scale of the error. National Move should have assessed the problem immediately, concluded that my move could not realistically happen on 5th July and informed me at once instead of dragging the issue on for a whole day. Once the scenario was established to be challenging, it was indeed unfair from National Moves' side to promise me that the move would have (“certainly” as their customer service told me in the afternoon) happened within the same day.
May 2020 update - I confirm that to this day I was charged the full price for the move and I have not received any refund despite providing evidence of my employment status to National Moves as soon as they requested it.
31 de julho de 2019
Avaliação não solicitada
Resposta da National Moves & Storage
Dear Ms Caputo,
We sincerely apologise for the delay of your move as and such attributed a 10% discount to your order.
We also thank you for your kind words about the team who moved you on the day and were able to make a number of efficiency savings for you given the circumstances.
Following the successful completion of your move from one house share to another across London you made a claim for loss of earnings from your employer at £250 a day.
We investigate all claims as a matter of due process however in these circumstances require some form of proof of earnings from yourself or your employer. Over the past six months we have tried to obtain this repeatedly from both yourself and your contact at your place of employment however we have not received any formal documentation. We have had no other option than to dismiss the claim as no further action can be taken.
We do however, apologise for the inconvenience.
Kind regards
National Moves
Great service
Great service. Very fast and safe. Prices are pretty good.
9 de julho de 2019
Avaliação não solicitada
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