Nationwide Avaliações 

I have been with nationwide since 2007. I have current account and savings plus insurance. Any time I've had to use their online service I've had to make complaint. The last time they paid £20 and admitted they did actually lie to me !! I've had to make complaints again to resolve the issues to accessing my account through the banking app. This issue is from May. I contacted their customer service and was told before any support that I was the only one experiencing these problems!! Tried to log the complaint then, didn't get any feed back. Tried to log the complaint in their chat.. I was waiting that long I decided to raise the complaint via letter in the post and I checked at the branch and the complaint has been received and they have a certain amount of time to respond, they haven't. I work in between all this!! Still at this time I can get into my account. I can't use face recognition or anything like that, doesn't even recognise the login details. Im forced to actual move my banking and other accounts else where. I have no confidence in them for typical banking. The main reason is the thob off and trivialising your concerns and I'm sure they get the incline to do so when its done over the phone. Its not customer friendly using either their online, or customer service none of any is actually truthful.

Well here we go again it seems that Nationwide lies on the Google and other platform that it is so easy to add a name to your account so you can get your state pension paid in, no change to cards no change whatsoever however IT IS B******t an account holder for over 20 years thanks for nothing

Nationwide, after three official, time consuming requests, nationwide is NOT on your side. Total SCAM! Three requests to cash out but no money yet abd continue to charge outrageous fees many months later!

I’ve been a loyal Nationwide customer for over 20 years with a spotless payment history. Unfortunately, I recently experienced a disappointing and avoidable lapse in coverage that completely undermined the trust I had in this company.

My policy was canceled on May 22 with no warning, no email, no mailed notice — nothing. I only learned of the cancellation days later, when I proactively reached out through my broker. I was still receiving billing communications from Nationwide that indicated my account was in good standing, which added to the confusion.

After decades of responsible customer behavior, this lack of transparency and communication was incredibly frustrating and frankly, risky. A lapse in auto insurance is not a small issue, and Nationwide failed to provide the basic communication expected of a reputable provider.

I hope this feedback prompts Nationwide to take a closer look at how they notify long-time customers about important policy status changes. I’m sharing this experience not only to express my frustration, but to warn others: in today’s insurance landscape, loyalty no longer guarantees care or consideration. Long-term customers can still be left in the dark, and it’s important to stay vigilant — even with companies you’ve trusted for years.

Poor telephone support. Had to go through 3 mins of menu options and banal messaging before being told the offices dont open until 8am. So when my credit payment fails at 7:30 you are not there to help me?

Malísima cia de seguros,no cubren nada se demoran y no devuelven nada de lo q uno gasta,cero de calificación

OK but…
Good for: free money (they give you a cash reward for banking with them), accessibility (keeping branches open if that’s what you need).
Bad for: old-fashioned app lacks some key features, online banking not modernised, branch staff don’t always know what they’re talking about.
Sum up: Nationwide will tell you it’s the most popular bank for customer service but that’s only because of the low base in this sector. It’s ok, but the complacency needs addressing and they might have thought of getting their own systems up to the best before taking over another bank.

I have been unable to access my bank account for three weeks due to issues related to cryptocurrency transfers. Although I was assured that my direct debits would continue to be processed, they have not been. I have called customer support multiple times, only to encounter unhelpful and unfriendly staff; one representative even laughed at my situation, which I found inappropriate. I have provided all necessary documentation to prove I'm not involved in any scams, yet I still cannot access my account. Today, I spent two hours on the phone before the call was abruptly disconnected, and I did not receive a call back. The support and service I have experienced have been extremely disappointing.

OUTRAGEOUSLY AWFUL. Nothing but a bunch of wide boys young enough to be my grandchildren swindling and conning honest customers..I've NEVER made a claim in 26 years but 8 months down the line they are just downright insulting
and couldn't care less about the stress they cause. A V O I D like the PLAGUE

yesterday spoke 2 Rachael that's the 2nd time I've spoken 2 this lady she is very polite very knowledgeable and friendly and always has a smile the Hereford nationwide is open on a Monday the Halifax is not .

They discriminated against me!!!

I had to log a debit card dispute. Was told an initial refund would be given while they investigated. No initial refund has been given and was told that only “certain customers” get an initial refund.

I have had Nationwide pet insurance on 7 pets over the course of 16 years. The last 2 renewals, I got a letter stating they would not be renewing my policy. My most recently renewal is a cat that has a heart defect. So, now I am unable to get different insurance for her and what they are offering is some plan that does not cover much. I have always paid my premiums. This is unacceptable. DO NOT GET NATIONWIDE for pet insurance!!!!

We have been with nationwide for 23 years for home and auto. They made us get a new roof to keep our coverage, which we did, and they’re still dropping us. We’ve hardly had any claims and paid out our nose for years.

My mother has been with Nationwide for her car insurance for 43 years. She has kept her car in great condition and engine work done to insure the vehicle would last. Over $5000 invested in her car in the last 3 years. Unfortunately my mother was in a terrible car accident on Feb 28, 2025. My mother's claims agent said he would contact me to get the repair receipts. The agent sent my mother the claim before he contacted me for the receipts. Honestly looking back, I almost think he did it on purpose. It almost seemed that he was trying to take advantage of an elderly woman. So this upset me, just as it would upset any other person. I saw the appraisal he sent via E-mail and noticed that it was very low for the before condition, considering all the recent work. I sent the agent an e-mail with all the receipts as fast as I could. The next day I received an e-mail from the agent asking me if all the receipts were for work completed before her accident. If the agent cared, he would have looked at the receipts. If he would have taken the time to look, he would have seen all the dates for every receipt. The agent said that the appraiser would look through the receipts and adjust the appraisal. The appraisal was adjusted by $600. The agent danced around answering questions I was asking about the value of the car prior to the appraisal. I finally got the agent to admit that the vehicle would be appraised at Actual Cash Value. Over and over again he said "what your car would be worth in you're driveway". Well, obviously the agent for Nationwide insurance and myself have different values for personally owned vehicles. My mother's SUV was far from a piece of junk prior to the accident. The amount of money they offered to total the car out barely makes half of the amount to replace the SUV for an Equivalent vehicle. The appraiser again and again keeps comparing my mother's SUV to other same brand/model SUV's with similar mileage. What they have not done is to include that without the timing gear set and guide motor repairs, the engine would not run properly. My mother already spent thousands to have this done. It's sad when big a corporation lowball their own customers, thus causing hardships for people on fixed incomes. Why would people spend their hard earned money on insurance if the dont cover repairs or replacement coverage? We have informed the agent that we wish to escalate this matter for further review and a appraisal that is accurate on car/market value. At this point, it feels like Nationwide is on Nationwide's side

Awfull greedy they dont follow bank of england rates. Avoid at all cost

I have had Nationwide home insurance for about 5 years and NEVER made a claim. Last year, they upped my insurance cost by about 35% (in the space of 1 year). I stupidly went along with it as I always trusted the Nationwide brand to be fair and reasonable. This year's quote however was another increase of nearly 100%! I couldn't believe it had nearly doubled despite being a loyal customer and never claiming. I immediately shopped around and a found a quote for nearly half the price with RAC home insurance. Nationwide building society is not as good as it was 20 years ago, but this insurance rip-off is by far the worse.

I would seriously suggest they stop doing insurance altogether, rather than try and rip off their customers with this overpriced product provided by through their partners at Royal Sun Alliance. AVOID both companies for insurance if you don't want to be ripped-off. I have been with Nationwide for 35 years and am VERY unhappy about this.

I am totally shocked and appalled at the way I was treated by this bank after it "flagged up" a transaction it did not like. My bank account was frozen and despite passing all the security checks and explaining what the transaction was for, I was literally interrogated and ordered to show screenshots of any investments I held or they would block my account which they did. This was the Fraud department, they were rude, condescending and deemed me unfit to handle my own affairs. I had not contravened the bank's rules in any way. Unsurprisingly I am changing my bank.

Do the app and website work? Just about. Is it worth the effort? Not at all.
The app and website are just so outdated - it's unbelievable. You can't just use biometrics to make a payment to your own bank account, even. It requires the use of a card reader, and remembering a PIN for a card that I never use (and now I remember why). They need some serious work to be done in updating their tech.

I am extremely disappointed with the service I received from Nationwide.
I was fortunate enough to pay off the balance on my credit card and closed the account.
Several weeks later I received a letter asking for monies in regards to interest on the account.
I contacted the credit card department and was greeted by a very rude gentleman who stated 'well you will have been told this when you closed the account '. I advised Several times that I had not been given any such information but the rudeness continued.
I was put through to a lady, Miriam (i think she was called) took the money. At this point I ask if I could place a complaint about the poor service I have received & rude customer service. She rang me back to state that as a 'gesture of goodwill' they would refund the monies. No offer of apology for the treatment is received and no acknowledgement that the matter would be reviewed.
I am still waiting for the funds to be returned to my account.

They have a good website; everything else is terrible. Their rates are way too high and during the years that they covered my house, the one claim I filed with them was a nightmare. They lied, cheated and did everything possible to adequately cover the costs of the damages. Then, after being with these thieves for 31 years, they had the gall to charge me a fee for changing insurance providers. Never again.