Nationwide EPC Avaliações 6.494

Resposta de Nationwide EPC

Há 15 horas

Hi Melanie,

I am really, really sorry to hear about your experience, and I want to sincerely apologise for the stress, frustration, and inconvenience this clearly caused you. This is absolutely not the standard of service we aim to provide, and I completely understand why you are disappointed.

The issues you’ve described with missed communication, conflicting information, appointment confusion, and the late arrival of the assessor are unacceptable, and I am truly sorry you had to chase this so many times and deal with such a poor level of service. I also want to apologise that you didn’t receive the professionalism and reassurance you should have had throughout the process.

Your feedback has been taken very seriously, and we will be investigating this internally to understand exactly what went wrong so improvements can be made to prevent anything like this happening again.

If there is anything further you need or if you would like us to look into this further for you directly, please don’t hesitate to contact us at info@propcert.co.uk
, and we will do everything we can to assist.

Again, I am truly sorry for the experience you’ve had and the inconvenience caused.

Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 15 horas

Hi Ranald,

Thank you for your feedback. I’m really pleased to hear our representative carried out the inspection in a methodical and professional manner.

It’s also great to know the results were issued the same day for you.

We really appreciate you taking the time to leave a review.

Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 15 horas

Hi Darren,

Thank you for your feedback. I’m really pleased to hear you found the service quick, efficient, and competitively priced.

We really appreciate you taking the time to leave a review.

Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 5 dias

Hi Alan,

Thank you so much for taking the time to leave a review – we really appreciate it.

I’m really pleased to hear you found our team helpful and responsive, and that communication throughout your experience was good. That’s exactly what we aim for, so it’s great to know we got it right for you.

Thanks again for your feedback and support – it means a lot to the team.

Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 5 dias

Hi Chris,
Thank you so much for your kind review – we really appreciate you taking the time to leave feedback.
I’m really pleased to hear you found the surveyor friendly and efficient, and that everything met your expectations. That’s exactly the standard we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 5 dias

Hi Mr Symns,

Thank you for your message, and I’m really sorry to hear there are still issues with your report.

One of our support team members did already send this over to the field worker yesterday to investigate and review the points you raised. Please could I kindly ask you to allow a little time for them to look into this properly and come back with an update.

I have also chased this again this morning to help speed things along for you.

As soon as we have an update, we’ll be in touch straight away. Thank you for your patience while we get this resolved for you.

Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 5 dias

Hi Mr Butler,
Thank you so much for taking the time to leave a review – we really appreciate it.
I’m really pleased to hear everything was completed quickly and that your report was uploaded the same day. That’s exactly the level of speed and efficiency we aim to deliver, so it’s great to know we got it right for you.
Thanks again for your feedback and support – it means a lot to the team.
Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Clive,

Thank you so much for your great review 😊

We’re really pleased to hear the whole process was smooth and convenient for you, and that you found the inspection professional and informative. We always aim to keep customers updated throughout, so it’s great to know that came across well.

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Jackie,

Thank you for your review and for taking the time to share your experience 😊

We’re really pleased to hear the process was easy overall and that everything was completed quickly once we got things moving. I’m really sorry you had to chase us and for the delay in getting through on the phone – that’s not the level of service we aim to provide.

I’m glad the team member you spoke to was able to get everything sorted for you promptly afterwards, and I’ll make sure your feedback is shared with the team.

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi JZ,

Thanks for your review 😊

Great to hear you found the service good and effective – that’s exactly what we aim for!

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Coral,

Thank you so much for your lovely review 😊

I’m really pleased to hear the survey was carried out quickly and efficiently, and that you received your results the same day. I’ll also make sure Paul sees your kind feedback – he’ll really appreciate it!

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Aly,

Thank you for your lovely review 😊

We’re really pleased to hear you were happy with the speed of service and cleanliness, and that the outcome met your expectations.

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

10 de abr. de 2026

Hello,

Thank you for taking the time to leave us a review, we really appreciate your feedback.

In order for us to look into this further and assist you as quickly as possible, I have requested some additional details regarding your order. Please could you get back to us at your earliest convenience with this information so we can investigate and resolve this for you.

We’re always here to help and look forward to hearing from you soon.

Kind regards,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Mohammed,

Thank you for your lovely review 😊

We’re really pleased to hear the process was fast and efficient and that it came through right when you needed it.

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Mark,

Thank you so much for your great review 😊

We’re really pleased to hear you found the booking process easy and that everything was completed quickly, with your certificate ready so promptly. A 10/10 really means a lot to the team!

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Steve,

Thank you so much for your fantastic review 😊

We’re really pleased to hear everything was quick, smooth, and hassle-free from start to finish, and that you received your certificate so promptly. It’s great to know you were more than happy with the service!

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Michael,

Thank you so much for your lovely review 😊

We’re really glad we could get your details sorted quickly for you and that everything else ran smoothly. No problem at all—that’s what we’re here for!

If you ever need anything in the future, we’re always happy to help.

Thanks again,
Hayley
Customer Service Manager

Resposta de Nationwide EPC

Há 7 dias

Hi Martin,

Thank you for your great review 😊

We’re really pleased to hear you found our service professional, efficient, and prompt – that’s exactly what we aim for.

If you ever need anything in the future, we’re always here to help.

Thanks again,
Hayley
Customer Service Manager