NCF LIVING - Stoke Avaliações 586

Dean at stoke. Very friendly and helpful lovely customer service thank you

Azra at Stoke was amazing really supportive from the start help us find what we need and have us the best advice for what we needed

Azra at Stoke was very helpful and very informative, also very friendly.

Azra at stoke really good service completely out order which was difficult to do but with deans help we got there.

Beth at the Stoke branch was really helpful knowledgeable on products and gave great advice. Great choice and customer service

Azra at stoke was very friendly and helpful, made my purchase easy.

Dean was fantastic and so knowledgeable. Helped us pick out multiple furniture items that would suit us most. Really lovely.

Very welcoming, and helpful staff, Beth@stoke. Good range of products and competitive prices

Dean at stoke was a great guy all round and very helpful 👍

Dean at Stoke was very helpful! Great experience

We spoke to Shaun from the Stoke store and he answered all of our questions, didn’t push us to overspend and provided all the information we needed and went above and beyond in terms of service. He was also incredibly friendly and understanding.

Beth @ Hanley Stoke store. Thanks for all your help today with our choosing and buying some furniture for our next property. You are such an asset to NCF.

Dean was very helpful and friendly, and showed us how to adjust the table.

Ash at stoke was very helpful and made the process very easy, thank you

Teri @Hanley NCF was every polite and helpful. Did not feel pressured into making our purchase. Knowledgeable and helpful. Purchased from the store before as always helpful

Beth at stoke was helpful with communicating the type of mattress I was searching for with my wife.

Ash at Stoke has always been a great help, we have bought from Ash a couple of time and always had great service. Very happy with the products too, we bought both a sofa and bed.

As soon as I walked in Teri made me feel really welcome and not pressured in any way. She advised me on where to start after I told her I was after a sofa and she let me browse in my own time. I narrowed it down, she made a few suggestions and then I went to some other shops just to see if anything else caught my eye then returned to make my purchase from Teri. Really great service and (hopefully) speedy delivery!

Well where do I start…. I wouldn’t touch this company again if they were the last shop selling sofas…. I wouldn’t touch prefer to sit on the floor.
I had my sofa delivered over a week ago which should have been a lovely L shaped cream sofa similar to the one in store. This was paid for in full on the day and the staff said it would 7-10 delivery, which all was fine. However this is when the problems started, the sofa delivery team chipped the front door twice and marked all the walls leading into the living room and then also left a 10 inch deep scratch on my wooden floor (which won’t come out). When putting the sofa together they then realised that the incorrect arm had been delivered and therefore the sofa couldn’t be put together. This was then left in pieces in my living room and said I would need to phone customer services which I did.
They informed me the right part would need to be ordered and authorised before being delivered and they would send me a claims form for the damage (by the sounds of it, it’s something that happens a lot).
Having heard nothing for 48 hours I then contacted customer services again (which is a nightmare to through to by the way) who confirmed it’s still waiting to be signed off. Having still heard nothing I went into the local store to speak with the manager who said from the notes he can see it’s waiting to be signed off and made a note that I wish to have money back if not delivered within the next 48 hours.

We are now into a new week and still nothing I’ve again had to chase NCF who responded with the same information again this morning… waiting to be authorised, I’m sorry but this is now becoming a joke and therefore asked them to collect the sofa and I’ll have my money back which I received a reply I’m only entitled to 50% refund. The store manager did say I would receive a full refund.

I’m still waiting for the this to be resolved & find the whole company very much cowboy style. Even the other sofa parts are damaged and look second hand.
I’ll wait to see if this gets resolved asap but won’t hold my breath.

Avoid buying from these at all costs.

As you have responded to my comments quicker on Trustpilot please can somone in the business approve the outstanding order so we can then get this delivered and hopefully resolved. Thanks