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3,8
11 avaliações
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
From my experience is real good customer service is perfect with your response. I've bought 23 jerseys so far and on my 24th from 01/07/2025 till now keep up the good work
Resposta de Nebswagg
Thank you so much for your feedback and continued support!
We’re always working to improve the quality of our service and give you the best experience possible
We can’t wait to serve you again and are looking forward to your next order!
The stitching on the jersey is very loose and will undoubtedly lead to the jersey to come apart. I hope they read this review and offer to send a jersey that is up to the quality I’ve came to expect after quite a few orders.
Must bee the Christmas rush caused this one to slip through QC. First negative experience experienced with this company.
Will update review when I officially know what the solution is and have tracking information for replacement jersey.
****
Store sent New Jersey. It is absolutely perfect. They did the right thing and made me very happy. I appreciate businesses that behave like this.***. #GREATCOMPANY
Resposta de Nebswagg
We're very sorry to hear about the loose threads on your jersey. That’s certainly not the quality standard we strive for.
We’ve just sent you an email with details to arrange a replacement jersey. Please check your inbox and reply at your earliest convenience so we can resolve this promptly.
Thank you for bringing this to our attention! We’re committed to making it right for you.
The jersey quality is not what is advertised. The flower designs on the Dodgers Jersey were not embroidered as specified. They are pressed decals. In returning the jersey, the company does not provide a return label. So returns are paid out of pocket. I paid $9.10. I just want to make future customers aware of this!
Resposta de Nebswagg
We’re really sorry to hear the jersey didn’t meet your expectations.
For the Dodgers jersey with the floral design, the flowers are printed as part of the style, while the name, number, and logo are fully stitched. That said, we’ll definitely review the product description to make sure everything is clearly stated for future customers.
Just to clarify, we do cover return shipping if there’s an issue with the jersey, such as a defect, poor quality, or if the wrong item was sent.
Thanks again for your feedback — it truly helps us improve and provide better service.
I ordered in October, and have yet to receive any tracking or my product. Contacted support and get the same auto.ated response. I have contacted support numerous times and get same automated reply. It's not in our hands, it will arrive soon.
Resposta de Nebswagg
We sincerely apologize for any inconvenience you may have experienced regarding your order.
To allow us to review your situation and provide you with proper assistance, we kindly ask that you contact us via email at support@nebswagg.com
Our team will promptly investigate the matter and work with you to resolve it.
We greatly appreciate your patience and understanding.
I loved my last jersey it had all the patches and it was great but my 2 first jerseys weren't so great the patches that are on there they don't look so good they seem like boot leg or fake patches that concerns me for future purchases
Resposta de Nebswagg
We’re really sorry to hear about the issues with your first two jerseys, and we truly appreciate your honest feedback.
Could you please send us clear pictures of those two jerseys, especially the patches you’re concerned about? You can email them to us at support@nebswagg.com.
Once we receive the photos, our team will review them and work quickly to resolve the issue for you.
Great product. As good as advertised. Reasonably priced. Great communication regarding shipment.
Resposta de Nebswagg
Thank you so much for the great review! We truly appreciate your support and hope to serve you again soon! 💙
They have the best jersey designers. I loved my order. It met all my expectations. Thank you, Nebswagg
Resposta de Nebswagg
Thank you so much for the kind words! We’re thrilled to hear you loved your jersey and that it met your expectations.
Our design team will be so happy to hear this! 💙
I had no issues. It helped knowing how long it would take to receive my order. The information they sent was pretty much right on time.
Resposta de Nebswagg
Thank you for your feedback!
We’re so glad to hear everything went smoothly and that the shipping information was helpful. It means a lot to us that you had a great experience.
Product was as advertised & high quality. The shipping takes a long time is my only issue but the price is very good so I guess that's the tradeoff.
Resposta de Nebswagg
We're really glad to hear you were happy with the product quality and price. If you want to add more jersey to your collection, please keep us in mind!
I have made a few orders and have never been disappointed.
My first order I received a Luka Lakers Lakeshow Jersey and a Eagles Barkley hoodie,both came true to size and all stitched.
I received my Luka Lakers Mamba Jersey today and waiting on 2 others.
If your willing to wait approx 3 weeks for your order you won't be disappointed.
Professional stitched numbers n letters.
Highly Recommended with Thumbs Up.
Resposta de Nebswagg
Thank you so much for your kind words!
We're thrilled to hear that you’ve been happy with your orders. It means a lot to know the fit was perfect and the stitching quality met your expectations.
We really appreciate your patience and support.
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