It started with the trailer owner
It started with the trailer owner. I arranged to rent his trailer for two days and then, the day before I was to pick it up, he emails and says it is no longer available. He then asks me to cancel the reservation, which would have incurred costs on my end for a late-stage cancellation. I told him to do it himself, which cost him instead. And then when I tried to leave a review of this trailer owner, the website moderators would not allow me to do so. I went around and around with them and the whole experience left me feeling like they were covering for this guy.
Resposta da Neighbors Trailer
Hi Robert,
Thanks for bringing this to our attention. You're right, owner cancellations the day before pickup are frustrating, and I understand why that would be disappointing.
Here's what we want you to know: Neighbors Trailer has processes specifically for situations like this, including owner cancellation policies. The fact that you were fully refunded suggests the system worked, but we're sorry this wasn't a smoother experience.
We'd genuinely like to review what happened on your rental. Please reach out to our support team at service@neighborstrailer.com with your booking details—we take owner behavior seriously and want to understand if something in our process let you down.
We appreciate your business and the chance to make this right.
