So I made a purchase with a 3rd party that meant purchasing 2 items from Neo Direct. I changed my mind pretty quickly and let them know but it wasn't quick enough to cancel the delivery. Neo Direct... Ver mais
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Veja o que dizem as avaliações
Bought a Kamado 13" Ceramic Mini BBQ from Neo via Amazon. Arrived in a damaged box with the contents broken into several pieces. Ordered a replacement. Same thing but smashed to smithereens. One bre... Ver mais
A empresa respondeu
I am not in the habit of ordering things from the internet, I have been looking for garden storeage box,s for some time, and found your,s for ale at a handsome reduction so I took a chance and order... Ver mais
Tesco market place purchase. Neo 4 Tier Clothes Horse Drying Rack Folding Side Wings Rail Stainless Steel Stand Laundry Garment -Grey from Neo Direct Ltd, what a mistake that was. The item was difficu... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
The very best in home furnishings and appliances. Our dedicated buying and selling team develop our own unique styles, bringing the latest trends to your front door.
Informações de contato
UNIT 1A BUTTERLEY STREET, LS101AW, LEEDS, Reino Unido
- 01133502501
- support@neodirect.com
- neodirect.com
3,3
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 79% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Bought a Neo pressure washer a long…
Bought a Neo pressure washer a long time ago. Have lost some attachments and wanted to buy from them. Apparently couldnt help me because I cant prove when I bought the item despite the fact I want to BUY the attachments from them. Advised me to throw my Pressure washer away which is laughable since it still works!!! Forget it.
18 de maio de 2025
Avaliação não solicitada
Resposta da Neo Direct
Thank you for your feedback. We are so sorry to hear this. Unfortuantely, do not sell spare parts or have the facilities to do that. If you have an order, within the warranty period we will be happy to replace the item or parts. Without that information the customer service team would be unable to help. I hope this helps you understand. Have a nice day!
Good product and prompt delivery.
Good product and prompt delivery.
Price was good.
Would buy again from this company.
10 de maio de 2025
Resposta da Neo Direct
Thank you for the lovely feedback Vivien! Best wishes, Neo Direct
Exceptional service
I bought a set of garden chairs and received the wrong order. I sent an email to customer service and
Erin sent the correct chairs within days.
Excellent service deserving 5 stars!
Thank you.
Michael
15 de maio de 2025
Avaliação não solicitada
Resposta da Neo Direct
Thank you for the feedback Mike! We're glad the team could resolve this quickly for you! Best wishes, Neo Direct
Resposta da Neo Direct
Thank you for the lovely feedback, we are so pleased to hear this! Many Thanks, Neo Direct
Resposta da Neo Direct
Hello Ghulam, thank you for the brilliant feedback. We are so glad to hear this!
Excellent product and fast deliver…
Excellent product and fast deliver 10/10 well done thanks
22 de abril de 2025
Resposta da Neo Direct
Hello Stuart, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service.
8 de abril de 2025
Resposta da Neo Direct
Hello Clare, thank you for the brilliant feedback. We are so glad to hear this!
Excellent service
Excellent service. One minor issue but dealt with very quickly. Took a while to assemble but worth it in the end. Good idea to include some tools with the kit and I was impressed with the double ended screwdriver.
29 de março de 2025
Resposta da Neo Direct
Hello, thank you for the brilliant feedback. We are so glad to hear this!
Done what it said on the tin.
9 de abril de 2025
Resposta da Neo Direct
Hello Phil, thank you for the brilliant feedback. We are so glad to hear this!
I bought a pressure washer & while…
I bought a pressure washer & while putting it together I assembled it incorrectly & the lance couldn’t be used. I contacted Neo Direct for advice & they’re sending me a replacement F.O.C, what a fantastic company with fantastic customer service!!!
15 de abril de 2025
Avaliação não solicitada
Resposta da Neo Direct
Hello, thank you for the fantastic feedback! We are so happy to hear you had this experience Corinne. Best wishes, Olivia
Resposta da Neo Direct
Thank you for the lovely feedback! Many Thanks, Neo Direct
Delivery has not yet been successful so…
Delivery has not yet been successful so I am afraid I cannot comment. Attempted deliveries have been made to the wrong postcode and efforts to rectify the situation is hampered by digital blocks
31 de março de 2025
Resposta da Neo Direct
Hello, thank you for your feedback. We are so sorry to hear this. I can see this was all resolved by the customer service team and you have confirmed to them you received your item! Best wishes, Olivia
Resposta da Neo Direct
We are so happy to hear this Amanda, thank you for the feedback!
Resposta da Neo Direct
Thank you Margaret for the 5 star feedback!
Resposta da Neo Direct
Thank you for the lovely feedback! Neo Direct
Thin plastic suitcases that won't last 1 trip
Ordered 3 set of suitcases. Wheels stucks while walking at home. Poor quality. Sent many emails to return but they just send me reply that send us pictures nothing else. They are dodgy and will not return. Wasted my money on thin plastic suitcases.
18 de março de 2025
Avaliação não solicitada
Resposta da Neo Direct
Thank you for the feedback, we are so sorry to hear you have had this experience. We have tried to contact you to resolve this but received no response. Please contact us at support@neodirect.com, if you would like some help with this. Best wishes, Olivia
The chairs stinks of mildew!
27 de fevereiro de 2025
The rack came on time very please with…
The rack came on time very please with it .The man who delivered it was pleasant and carried it into the house.
20 de fevereiro de 2025
Resposta da Neo Direct
Thank you for the lovely feedback! Neo Direct
Resposta da Neo Direct
Thank you for the lovely feedback! Neo Direct
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