Neon Rose StoreAvaliações 

174
O TrustScore é 4 de um total de 5

3,9

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

I've brought quite a few items of clothing from Neon Rose Store now they always have really unique items with inclusive sizing! They've always been really high quality, as described with quick, effici... Ver mais

Avaliado com 4 de um total de 5 estrelas

I really like neon Rose although I am probably not your normal demographic I'm an older woman. I love the longer dresses and the top's cardigans. Love some of the mini's but are to short for me. Love... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Absolutely lovely coat. Very comfy & a nice fit, Love the colour - bit different to my normal colour range! A really warm coat.Pockets are practical - nice & deep, certainly useful for carrying items... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

I love the style of their Dobby dresses but the zippers are the actual worst. I have had one replaced and own two in different colours and both of them I need someone to zip me up in them because... Ver mais

Detalhes da empresa

  1. Loja de Roupas

Escrito pela empresa

From it's root's in Summer to layering outerwear, Neon Rose's contemporary style translates into premium designed custom prints. striking silhouettes and separates. Designed by the in-house team, for clean lines and understated cool. Follow us @neonrosestore


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

174 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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3,9

Todas as avaliações

(174)

12 avaliações nos últimos 12 meses

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Avaliado com 4 de um total de 5 estrelas

Cute colourful outfits

Cute colourful outfits, perfect for summer holidays.
I bought a few items, but sadly only the top suited me. But it was great and was just what I needed.
Will re-visit the store!

9 de agosto de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Thank you so much for your kind review. We are so delighted you love your Neon Rose pieces, thank you for your custom!

Avaliado com 5 de um total de 5 estrelas

The experience is always made personal…

The experience is always made personal and very friendly. Good quality clothing and I love the fact that the sizes are for all shapes

9 de agosto de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Nelam, we really value your feedback! Thank you for your kind words and for your custom!

Avaliado com 5 de um total de 5 estrelas

Absolutely incredible

The cardgian I bought is absolutely beautiful and incredibly made. My order arrived so quickly and I received updates for my tracking for every step which I haven't gotten from many big brands in a while whilst ordering online. 100% recommend this brand, will definitely be buying again, my new favourite brand!!

3 de novembro de 2023
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Feel scammed! Items not received no customer service

Items not received! Customer service ignored by my emails and I’m still to await where my stuff is and if I will get a refund of replacement. I do not recommend I feel like I have been scammed out of my money! Stay away from this company.

7 de novembro de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Good Morning,


I am so sorry you have not recieved your order and can reassure you that all customer service emails are checked daily. Please forward your query across to customer.care@neonrose.co.uk and we will resolve your issue for you this morning. My apologies for the inconvenience caused.

Avaliado com 1 de um total de 5 estrelas

Poor quality

Poor quality, misadvertised products - avoid

11 de agosto de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Bryony. I am so sorry you feel our products have been miss advertised. We will share your feedback with our design team. All of our items are shot in house by us so we can confirm we do not mis advertise any of our items. I do apologise you feel this way, I would love to help you resolve this. Please can you email customer.care@neonrose.co.uk
Thank you for your feedback.

Avaliado com 1 de um total de 5 estrelas

Cheap and ill fitting

Cheap and ill fitting. Unable to provide me with a returns label.

3 de agosto de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Rhi. We're so sorry you are disappointed with your order. We are happy for you to return your order back to us using our Royal Mail Returns Portal. https://www.royalmail.com/track-my-return#/details/6982
You can find all information on returns here:
https://www.neonrosestore.com/pages/returns
Warm regards,
Neon Rose

Avaliado com 3 de um total de 5 estrelas

Really fast shipping

Really fast shipping, well packaged

Unfortunately the clothes are really terrible quality! The buttons from the jeans hadn't even been rebranded and were hanging off. Everything was really thin and odd fitting. Not worth the sale price let alone full price.

Ordered ots of designs but they were all awful

26 de outubro de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Jay. We're so sorry you feel your clothes we're of poor quality! I have passed your feedback on to our design team. We hope you will feel differently about our new collection! Please can you email customer.care@neonrose.co.uk and we will help you resolve your issue. Warm wishes Neon Rose

Avaliado com 5 de um total de 5 estrelas

The most wonderful clothing company

The most wonderful clothing company!
Ethical, female led and the cutest clothing! Also the customer service is the best I have ever known!

22 de setembro de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

We appreciate you Fiona! Thank you!

Avaliado com 5 de um total de 5 estrelas

I'm more than satisfied

I'm more than satisfied with my items they fit perfectly, and I will be ordering more, would recommend these clothes well made x

4 de julho de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Mandy
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x

Avaliado com 3 de um total de 5 estrelas

Sizes didn't match the order!

4 de setembro de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Alysia! We're so sorry you didn't receive the correct sizes. Our customer service team are always happy to help resolve any order issues. Please be sure to pop them an email customer.care@neonrose.co.uk x

Avaliado com 5 de um total de 5 estrelas

Such a caring company

The clothes are really pretty and excellent quality but it’s the way this company cares about the planet that’s really awesome so therefore I will continue to support you

4 de setembro de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Laurene
Thank you for your kind feedback! We appreciate you and your custom. Team Neon Rose x

Avaliado com 1 de um total de 5 estrelas

Returns nightmare

Unfortunately the issue of returning the item has been a nightmare. I ordered from Neon Rose in early June and attempted to return the item a few weeks later. I tried 3 different shops to return this and they all said there was a problem with the returns label. I emailed NR straight away and to this day there’s still no solution. Unfortunately they have not provided me with a working free returns label in 9 weeks and continually keep saying the issue should be resolved the following week - this has been over 2 months now. It’s tiring and the fact they won’t refund me if I return it off my own back is madness - they will lose customers 100%. A gesture of goodwill for this ridiculous inconvenience would go a long way. Alas, I’m yet to receive a solution. Not holding my breath that’s for sure.

7 de junho de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Hollie. Thank you for getting in touch - we completely understand our current returns situation is not ideal and thank you for your patience currently. We are currently working on resolving our returns portal so that all customers can use our service at their utmost convenience. We completely understand the implementing of the portal has took longer than we set out and apologise for the inconvenience caused. You can check out the returns page on our site for all returns information. We have stated here that our returns policy has been extended for all affected returns or if you would like to return before hand you can send back with a courier of your choice. I hope this helps and thank you again for getting touch.
Best
Neon Rose

Avaliado com 2 de um total de 5 estrelas

Great clothes but not impressed there's…

Great clothes but not impressed there's a problem with the returns company so you have to.pay for your own shipping . This should have been clearly.stayed before purchasing.

27 de agosto de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Gemma

We are so sorry you're disappointed with your order. You can check out the returns page on our site for all returns information. We have stated here that our returns policy has been extended for all affected returns or if you would like to return before hand you can send back with a courier of your choice. I hope this helps and thank you again for getting touch.
If you have any further questions please do not hesitate to contact our customer service team. We are always happy to help.

Best
Neon Rose

Avaliado com 1 de um total de 5 estrelas

Tacky clothes and terrible customer service

Clothes are horrendous, look nothing like the photos and awful quality. I have returned the order due to this and have still not received my refund of £90. I have emailed them on several occasions but they don't respond!

31 de agosto de 2023
Avaliação não solicitada
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Hi Ashleigh. We are so sorry you haven't received your refund. All returns are updated daily by our customer service team. Can you please contact our customer service's with your order number and proof of postage? We will chase our return for you.
Best
Neon Rose

Avaliado com 5 de um total de 5 estrelas

Lovely dress and top

Lovely dress and top. Great service and fast delivery.

1 de maio de 2023
logotipo da Neon Rose Store

Resposta da Neon Rose Store

Thank you Sharon! So happy you love our product and service! X

Avaliado com 5 de um total de 5 estrelas

These clothes are beautiful

These clothes are beautiful! The quality is great, the design is unique and the delivery was fast. I was attracted to Neon Rose for their sustainability focus, then discovered the clothes looked amazing. So happy with my purchases-thank you!

28 de julho de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Order arrived promptly

Order arrived promptly. Gorgeous clothing range. Only problem was you are having issues with returns as it’s on going so I had to return some items an had to pay for the returns. So untill issue resolved won’t order again. Paying for delivery is not a problem but paying as well for returns isn’t what t want to do.

1 de julho de 2023
Avaliação não solicitada

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