NewLaw Solicitors Avaliações 

It has been 2 years since my RTA. At the beginning my experience was good - NewLaw arranged some physio and has put me through medical around a month after my accident. Since then, now 2 years later - absolutely nothing happened. I had spinal surgery as a result of an accident, which I had to go through completely on my own, with 'my' solicitors completely oblivious and unaware of it happening, as unfortunately they do not share any updates, nor keep contact with their clients. I try calling them every 6 weeks, and I get connected to random advisors, each telling me different things. I started collecting confirmations from supporting services, like re medical records etc, and they try telling me they did not receive these, when I have email confirming the opposite, etc. I am now seriously considering taking my case from them, as today I heard it may take longer than 3 years with 'extension' - like they hope someone will get so fed up waiting, the case will be forgotten, yet money claimed. Completely appalling service, or lack there of.

Absolutely shocking! Over a year for a small claim. No answer of emails just ignored. Ive even changed insurance companies so god forbid I have another accident I won't have to deal with these clowns

I'd give zero stars if it was possible, please avoid this company at all cost, otherwise you'll just be left in the dark and frustrated with the constant lies, lack of communication and zero customer service!
My claim has actually just been settled (Dec 25) it began in (June23) if I worked out the amount of hours I've spent chasing these cowboys at minimum wage I'd be out of pocket! in the end I was ringing twice a week and just being lied to constantly, I was told my claim was being reviewed for submission in April 24 and it never actually happened until Nov 25. Every time i called it was the same answer, when I asked for calls back I never got them, when I asked for a return emails to acknowledge receipt I never got them, honest just find someone who will actually work for you rather than against you, you'll be so much less stressed. in the end I went to the legal ombudsman and they still didn't seem to care, Avoid Avoid Avoid!!!!

Absolutely the worst service imaginable. 2 to 3 week response times on email you give them the instruction to do something your waiting 6 to 8 weeks for a update on if its been done and the outcome.
Dont waste your time if I was the opposition id realise I was dealing with a sub par firm make really low offer as there clients will just get tired of dealing new-law and the lack of anything being done.

My experience with new law Glasgow was exceptional . Very supportive. Very professional. And well advised . My case worker was extremely professional. And kept me informed all the way through the process. And always available for any questions I had . I honestly highly recommend. Big thanks to William .

No contqcy from anypne in over a yeae and when they did thry had no clue on what has happened and noy heard a thing sincd

Absolutely useless.
Had a no fault car accident in May 2021.
All visits to doctors and specialists completed over a year ago.
They are disorganised. They don’t tell the truth in the phone. Claim manager changes weekly.
Honestly, - almost 4 years in a nothing happening, and sick of phoning them and being g lied to.
Tesco insurance should Not use them.

Worst company at I have ever dealt with for anything

Avoid this company at all cost. Dont do anything for there money. Quick enough to phone you when your accident happens but as soon as you sign they disappear. They only do any work when you phone them repeatedly, they never do anything off there own back. It’s also always someone else’s fault when you confront them about it. Or they try and talk over you. It’s been nearly 2 years since my accident simply case other person admitted fault straight away and still waiting now. If you want a useless team that do nothing for there money and long things out for you pick these there the best in the game for that. Other wise avoid avoid avoid

My experience with NewLaw Solicitors has been nothing short of frustrating. Over the past two years, I’ve seen little to no progress on my claim, despite constantly chasing for updates. Whenever I’ve asked to speak to a manager, I’ve either been ignored or promised a call back that never happens.

What’s been even worse is the inconsistent information I’ve been given. Each person I speak to tells me something different, and it often feels like I’m being misled just to get me off the phone. Or they just hang up on you.

The most unbelievable part is that my case has now been settled, but I am still waiting to receive the compensation.

Two years on, and I’m no closer to getting any closure.

It should also be noted that if you do manage to get hold of their complaints procedure and do manage to raise a complaint - they do not follow their own procedures. Do not expect anything to come from the complaint - it is just something else for them to ignore.

Based on my experience, I wouldn’t recommend NewLaw to anyone. The lack of communication, accountability, and progress has been appalling.

If I could give a 0 star rating I would.

I was disappointed with this company at first, I felt my claim was not going well as I had 6 different agents dealing with my claim which took nearly 3 years to be finalised. The last agent who dealt with my claim was brilliant and I finally got settlement.

I was involved in accident in July 2023. I am still waiting and no communication since my assessment in November 2023. Terrible service 😑

I wish I had read the reviews about this company beforehand. I only made the claim with them because someone recommended them to me , the man who towed my car , but I honestly regret it.
The third party admitted liability on the same day, and I’ve now been waiting a whole year for any progress. Around four months ago, after seeing the doctor and completing everything they asked, I signed the final documents and was told that the payment would be made as soon as possible.

Yet nothing has happened, and now, after a year of waiting, they have suddenly asked me for three months of bank statements.

It’s a disgrace. I genuinely hope they lose clients and are held accountable for the damage they cause to the people who use their services.

I wish there were 0 stars
I am now 2 years on following a non fault claim, I honestly do not know how they are still in business.

They dont reply
They dont follow up
They dont do what they say they will

You constantly have to chase, to keep them to their word on timings.

I wrote an official complaint they could even follow their own complaints handling procedure and didn’t respond within their own time frames.

Eventually the complaint has been reviewed and action put in place with small claims team to follow to get everything on track, but guess what 5 weeks on NOTHING
Passed their own deadline and Ive had to chase again and remind them.

Its truly the worst service ive ever had and has given me more anxiety that the actual accident

Had an accident in march of this year , New law were appointed by Tesco , the third party have admitted liability, now after 8 months , still nothing , no communication what so ever .
Terrible service , totally unprofessional bunch of wannabe ambulance chasers who don’t care ,
Piss poor

This company are totally useless. They honestly have to be the worst, unfit for purpose inept law firm in the UK.
They do not liaise with their clients, No contact at all, they do not do any work whatsoever on your behalf. They promise to call and then they don’t. Truthfully I have never encountered such incompetence in all my life. I cannot believe they’re still in business !!!
It’s clear that they rely upon getting work from insurance companies, which is how I cave to be involved with these shysters. Tesco used them for me in a non fault accident … seems they are Tesco insurance’s legal partners… God only knows why Tesco insurance are wrapped up with a company like this. DO NOT USE THEM AT ANY COST, INSTEAD IF YOU HAVE A NON FAULT ACCIDENT, GO TO A REPUTABLE LAW FIRM INSTEAD AND ARRANGE YOUR OWN INDEPENDENT LAWYERS.

My experience with New Law has been a really positive one, Aaron has kept me updated at every point and explained thoroughly any questions I have raised, they have been responsive and clear at all times and dealt with my claim in an efficient and timely manner. I was involved in a serious non fault accident with an uninsured driver and Newlaw have been really supportive throughout the entire process and relieved a major amount of stress I had undergone during this time. I would happily recommend them to anybody in the future. Thank you for a great service.

My accident was three years ago, and New Law has done absolutely NOTHING to support me from the very beginning. My case finally went to court recently, and the judge confirmed the third party was at fault and even ordered for my claim to be fast-tracked — yet New Law is still dragging their feet, ignoring me, and giving me constant excuses and false information.

I’ve had to chase every single update myself. I’ve been lied to about my case being “with the relevant department,” only to find out it wasn’t even allocated. No returned calls. No progress. No accountability.

My children’s claims — which should have been reinstated the moment liability was confirmed — are still being ignored. I’ve been pushed from one company to another with zero communication, while my children have suffered since the day of the incident.

Three years of stress, trauma, and suffering, and New law still can’t do their job, they have not supported me through this AT ALL! Infact they have added to my mental trauma. This is disgraceful, unacceptable, and absolutely infuriating. It’s a pity I can’t do this review without giving stars because they don’t deserve any. At this point my claim is being held up by New law & If things are not resolved immediately, I will be taking this to the Financial Ombudsman without hesitation.
R. Dyer
incident date:17/aug/22

Absolutely useless. Was hit by another car Aug 8 2024, had medical October 2024. Nothing has happened since despite numerous phone calls to them & them saying they understand & will escalate the claim. Third party admitted total liability in November 2024 but have not moved forward at all.. This company of solicitors should be avoided at all costs, I am approaching 66yrs of age & will probably be dead before they resolve this claim which is basically a cut & dried case as like I said the third party has admitted full liability & is offering no defence.....

Had a road traffic accident the start of January. Other driver admitted liability at the scene. Tesco car insurance sent me to this solicitors. So far they’ve had my case 11 months and no progress has been made and my case is ‘under review’.
I can’t find a number to ring, an email address to send a message to. I haven’t heard anything in over 6 months. I’d never of used them if I knew they were this bad but they were my car insurances choice! Looks like I’m never going to be settling my claim looking at the other reviews here. Avoid at all costs!!!

I had a car accident on 13th Septmber 2023, it has been now over 2 years with me constantly needing to chase to get any type of update in regards the claim and everytime theres no progress. Dont waste your time, i have had the worse experince trying to get this sorted out! I will be looking into complaining to the SRA about the company as this seems to be they constant pattern and I would recommend others to do so as well.