ZERO response to my communication on order updates
I was excited when I found the newborn posing table 2.0 and pre ordered it May 2025, with expected shipment the same month. Received an email shortly after I purchased saying there were issues with tariffs and getting the product to the states so it would be delayed. I was not in a hurry and appreciated the communication. End of July I'm starting to wonder what the update was, as I had received a couple automated marketing emails from them, but nothing in regards to my purchase. So I emailed 7/31/25, no response, again 8/5/25, no response, then I submitted a message thru their website contact form, no response and finally another email on 8/11/25, no response, so at the end of August 2025 I filed a dispute with my bank and with Affirm. It's very unfortunate because I was really not in a hurry for this product, however, when I'm receiving zero communication on delivery updates AND zero responses, while giving them AMPLE time to reply, now I feel taken advantage of. They had my full payment and I had no product and no communication. I won't be ordering from this business again.
11 de agosto de 2025
Avaliação não solicitada