I love my aqua account however my past one's I.e think money capital one, ect gave you a much more comfortable credit li.it I hardly dare use my aqua card as my credit limit is the lowest I've ever en... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Veja o que dizem as avaliações
They are a company that look after they're customers and they are extremely fair. If you hand to call them. You don't get reboot or a human reading from a script. They are helpfull and off you are str... Ver mais
A empresa respondeu
I spoke with a staff whose name is Themna, a customer service based in South Africa. She was so professional and helpful to my concerns. I may not like the entirety of NewDay and its Aqua Card but... Ver mais
A empresa respondeu
When I got my aqua card my credit was terrible but after a couple of years of working on paying my balance every month my credit score has soared. I’m love the fact that aqua recognise that with cred... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
At NewDay, our business is focused on a single, clear and defining purpose: to help people move forward with credit. We provide nearly 4 million customers with responsible access to credit, underpinned by best-in-class customer service and exceptional user experience.
Informações de contato
7 Handyside, N1C 4DA, London, Reino Unido
- 020 7160 8800
- newday.co.uk
4,3
Excelente
11 mil avaliações
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
Como esta empresa usa o Trustpilot
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Todos os idiomas
Always helpful and supportive to help…
Always helpful and supportive to help build your credit score.
19 de março de 2026
Resposta de NewDay
Hi Sharon, thank you so much for the lovely review! We're glad to learn that we were able to help you build your credit score. Keep up the good work 😊 Thanks, Michelle.
Appalling lack of customer service by NewDay John Lewis credit card
I wanted a replacement card but to my astonishment was told this would take over 3 weeks with most customers receiving cards by the 15th, 16th or even 17th day!
I was informed that the problem is that the cards are sent 2nd class untrackable(!) by the awful Royal Mail. And that Royal Mail 2nd class is now only delivered on alternate weekdays one week 3 times a week and the next week only twice a week!
I asked for a digital card but no you can't use until you receive a physical card!
This is the disdain in which NewDay treat John Lewis customers buy using the cheapest most insecure and unreliable post instead of offering customers the choice to pay for a reputable tracked courier.
John Lewis should be ashamed of the way that they agree with this treatment of their loyal customers.
17 de março de 2026
Avaliação não solicitada
Resposta de NewDay
Hi,
I am very sorry to read that you have not had the experience that you expected with us. I appreciate the time that you’ve taken to write the above. Please be assured that this feedback will be passed on to the relevant team.
Best,
Stephanie.
easy to deal with seems like a customer…
easy to deal with seems like a customer first company with an online page that is plain simple and to the point
19 de março de 2026
Resposta de NewDay
Hi James, Thank you for your 5-star review! Best, Elan
Very good service but one thing we…
Very good service but one thing we transfer the money account to another account late transaction
19 de março de 2026
Resposta de NewDay
Hi Ranjan, thank you for taking the time to leave us a kind review, we appreciate it! Unfortunately, due to the public nature of this platform we are unable to discuss account specific information from here. We would however love to look into this further for you.
Please can you reach out to our Customer Service team on 0333 220 2532 at your next convenience. The team will have full access to your account and will be happy to help. We hope to hear from you soon so that we can get this resolved for you. Thanks, Michelle.
I love my aqua account however my past…
I love my aqua account however my past one's I.e think money capital one, ect gave you a much more comfortable credit li.it I hardly dare use my aqua card as my credit limit is the lowest I've ever encountered but other than that always got a positive response I.e when requesting them if they would change my payment date so its same week as funds go into account not the week before
19 de março de 2026
Resposta de NewDay
Good Afternoon,
Thanks for takng the time to share your experience with us, we greatly appreciate you doing so, as well as providing your feedback!
- Kenith
Resposta de NewDay
Hi Ismail, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Excellent company who listen
They are a company that look after they're customers and they are extremely fair. If you hand to call them. You don't get reboot or a human reading from a script. They are helpfull and off you are struggling to understand they will explain it a way you will understand.
19 de março de 2026
Resposta de NewDay
Hi Jock, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 best, Elan
Resposta de NewDay
Hi Lawrence, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Resposta de NewDay
Hi Mr. Yucel, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Balance Transfer
6 months balance transfers are not enough for long standing users who never miss a payment. 12-18 months would be more appropriate
19 de março de 2026
Resposta de NewDay
Hi John, I would like to thank you for your feedback, as we are always working to improve our services. best, Elan
Great company
Great company, easy to navigate app, easy to check when payments are due option to boost monthly payments or use instalments for large purchases
19 de março de 2026
Resposta de NewDay
Hi Ms. Doherty, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Best, Elan
Aqua is very good platform for those…
Aqua is very good platform for those are want take credit card
19 de março de 2026
Resposta de NewDay
Hi Hasnain, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 best, Elan
Great company
Great company, keeps me informed 👍 easy to use app. Great service thanks 😊
20 de março de 2026
Resposta de NewDay
Hi Andy, We're happy to read that you are enjoying our app and the features! Thank you for taking the time to leave us a positive review 😊 Best, Elan
Highly Recommended.
Excellent application process. Very good app which is straightforward to use. Highly recommend.
19 de março de 2026
Resposta de NewDay
Hi there, Thank you for taking the time to leave us a positive review. We're pleased that you found our application process nice and easy, this is just what we aim for 😊 Best, Elan
This card is brilliant always good…
This card is brilliant always good service staff and never had a problem with using the card paying is so easy and the process to get the card was so simple I would 100 percent recommend
19 de março de 2026
Resposta de NewDay
Hi Joanne, We do aim to provide a high level of customer service, so it is great to see you received this when contacting us. Thank you for taking the time to leave us a positive review 😊 Best, Elan
Great all round service.
19 de março de 2026
Resposta de NewDay
Hi Mark, Thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Best, Elan
Prompt resolution.
19 de março de 2026
Resposta de NewDay
Hi Michele, Thank you for taking the time to leave us a kind review, we appreciate it! We are delighted to hear that you've had a good experience 😊 Best, Elan
Resposta de NewDay
Hi Louise, thank you for taking the time to leave us a kind review, we appreciate it! 😊 Thanks, Michelle.
I’ve had my marbles card now for a few…
I’ve had my marbles card now for a few years, it’s got me out of a lot of scrapes over that time, money if you need it on cash transfers which I have done several times, really good repayment plans, I would recommend this card to anyone
19 de março de 2026
Resposta de NewDay
Hi Annette, thank you very much for the lovely review. We are happy to hear that you are enjoying your card 😊 Thanks, Michelle.
Thank you Aqua…
Aqua has given me the opportunity to manage my credit expenditures and live my life.
19 de março de 2026
Resposta de NewDay
Hi Michael, thank you for choosing us as your card provider. We're pleased to have you as our customer 😊 Thanks, Michelle.
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