Id like your software and support, thank you New Hope and all team,guys helped me install and earn my first money on the orbex broker. Guys, in comparison with other companies, no one has such support... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
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Id like your software and support, thank you New Hope and all team,guys helped me install and earn my first money on the orbex broker. Guys, in comparison with other companies, no one has such support... Ver mais
A empresa respondeu
TTheir after-sales service is really poor — I don’t recommend going with them. They already have many customers, yet they haven’t added enough staff or customer support to handle them properl... Ver mais
A empresa respondeu
I prodotti New Hope sono una garanzia. Sono loro cliente da anni, avendo acquistato i loro software. All'inizio ero scettica, visto l'importo elevato, ma i risultati sono veramente incredibili. Alti g... Ver mais
A empresa respondeu
hello , from 6 month ago I asked them to send new update for me , but they never answered to email , also in live chat when I ask same request the don't answer more and left the chat
A empresa respondeu
New Hope is a technology-focused company specializing in the development of trading software and market infrastructure tools. Our journey began with extensive research into how financial markets operate and how modern technology can improve the efficiency of trading processes. Through years of practical trading experience and continuous analysis of market data, we developed a set of software solutions designed to interact with financial markets in a systematic and controlled way. The core idea behind our products is combining real trading experience with advanced software development. Instead of relying purely on theoretical models, our tools are built based on practical market observations and ongoing testing in real trading environments. Our team focuses on building automated trading systems and analytical tools that help traders interact with market data, execution environments and trading infrastructure more effectively. Continuous research and development allow us to adapt our technology to changing market conditions and industry standards. At New Hope we believe that technology, data analysis and operational experience must work together to create reliable trading solutions. Our goal is to provide tools and infrastructure that support traders in making informed decisions and managing their trading operations more efficiently.
International House, 24 Holborn Viaduct, London, United Kingdom, EC1A 2BN, EC1A 2BN, London, Reino Unido
Sem histórico recente de pedidos de avaliações
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Respondeu a 40% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
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To everyone out there thinking about doing business with this company!
I can’t warn you enough against it. Seriously, guys, you can see it again now from Lars’s latest experience.
After you buy, you get no assistance, no support, and not the data you depend on.
I’d even go so far as to say this is a scam. It looks like you won’t get the fast data feed at all. It’s all just for show, and the customer is simply being ripped off.
These scammers are based in the UAE and the UK office is just a shell company, there’s practically no chance for a customer to enforce their rights.
So once again—stay away from offers from New Hope or this Sergei or Ivan.
I unfortunately cannot recommend this company at all.
I paid a one-time fee of $4,500 for their so-called arbitrage bot. Over an extended period, several broker accounts were opened and tested. The result: no meaningful returns, and in some cases even losses.
What I found especially disappointing was the “solution” they offered afterward. They proposed a 50/50 profit split model, but in order to participate, I was supposed to deposit an additional $5,000 into each broker account.
After already paying $4,500 for the bot and seeing no convincing results, I see absolutely no reason to invest even more money.
Based on my personal experience, the actual results were nowhere near what I expected from a supposedly profitable arbitrage bo like they’re promising.
Operating the bot on your own is practically impossible. You are simply given a 50-page PDF manual, and there isn’t even an onboarding call to properly explain how to set everything up and use the system.
I was expecting a long setup process, but it actually took less time than making my trading account. Whenever I wasn't sure about something, support answered with clear instructions instead of copy-paste replies. I’ve experienced profitable periods while using the software, and overall I’ve been satisfied with how everything has worked.

Resposta da New Hope
Die Antwort ist genauso unehrlich und verlogen wie ich diese Firma kennengelernt habe. Du hast mich über Monate nur vertröstet, hingehalten und keine einzige deiner Zusagen eingehalten. Deine Software ist für Kunden wertlos. Das ist die Wahrheit.
The answer is just as dishonest and deceitful as my experience with this company has been. For months, you’ve done nothing but put me off, string me along, and fail to keep a single one of your promises. Your software is worthless to customers. That’s the truth.
After comparing several trading technology providers, I decided to try New Hope. The installation was completed without major difficulties, and the support staff checked that everything was configured correctly. Over the following months I experienced some profitable periods, though results naturally varied over time. I appreciated the practical approach and the fact that nobody suggested guaranteed outcomes. The software worked reliably for my needs, and support remained available whenever I needed help or additional information.

Resposta da New Hope
TTheir after-sales service is really poor — I don’t recommend going with them.
They already have many customers, yet they haven’t added enough staff or customer support to handle them properly. This is unacceptable. And if you try to complain, they will insult you instead of helping.
Also, don’t trust their so-called “refund policy.” They won’t refund you even a single cent.
They will provide you with a “preset” that they claim works, but in reality, none of them do. Even after I tried adjusting the settings myself, nothing changed. When I asked them about it, they blamed me for “not understanding.”
Please save your money — there are many other companies out there that are far more trustworthy than this one.

Resposta da New Hope
New Hope has revolutionized market interaction with its innovative individual trading bots, delivering impressive profits and efficiency. Built on personal trading experience and thorough market research, these bots reflect the team's deep expertise in trading software development. The early success of their approach solidified their reputation in the field. While their tools are powerful and effective, new users might require more detailed guidance to maximize their potential. Regular updates and enhancements also ensure they remain competitive in the fast-evolving tech-driven trading environment. Overall, a cutting-edge solution for traders seeking both reliability and innovation.

Resposta da New Hope
New Hope Arbitrage is a game-changer! With lightning-fast execution, precise algorithms, and seamless automation, trading has never been more efficient and profitable. The software is reliable, user-friendly, and incredibly effective.
A special thanks to developers Sergi and Ivan for their exceptional support and dedication—truly top-notch service! This software deserves more than 5 stars and is a must-have for serious arbitrage traders. Highly recommended!

Resposta da New Hope
hello , from 6 month ago I asked them to send new update for me , but they never answered to email , also in live chat when I ask same request the don't answer more and left the chat

Resposta da New Hope
I bought the New Hope Trader EA.
But after a short time I had financial difficulties.
I wanted to use the "Refund" privilege stated on the site newhope.uk.com
The "Refund" feature is present on the New Hope Inc. website.
I contacted the technical support manager Ivan via Telegram.
I asked to use the "Refund" service, this service is available on their website.
The money was not returned to me.
I was blocked from accessing the New Hope Trader advisor.
(A screenshot of the blocked Expert Advisor New Hope Trader is available)
As a result, after a long argument with a technical support representative Ivan (in the Telegram channel),
New Hope Inc left me:
1. without cash (2000 dollars)
2. no New Hope Trader advisor
4. complete disregard on the part of Ivan's representative
I bought an advisor on June 6, 2023.
(Invoice screenshot available)
I made a payment through Binance –
Screenshot of my payment via Binance is available
Due to family reasons, I asked to use the Refund feature.
This feature is present on the New Hope website
Received a refusal from Support in the Telegram channel with the name Ivan. Telegram correspondence saved. Ready to provide full correspondence.
The refund was refused. In a rough way. The message has been saved.
A few days later, access to the adviser was disabled without warning.
Screenshot of the blocked adviser is ready to provide
The statement of the representative of technical support of New Hope Inc - Ivan:
"You've abandoned your advisor."
It's not true: I requested a refund, not an adviser rejection.
Ivan, in a Telegram correspondence, offered to "work off the funds" that I paid for the New Hope adviser. He suggested the broker himself.
But in the end, New Hope Inc couldn't earn a single cent.
275 losing trades.
Here is a link to trading with the New Hope Trader
(ready to provide upon request)
I asked to work out the funds spent for the adviser from another broker.
I opened an account with another broker recommended by New Hope Inc tech support and deposited funds.
Instead of re-trading,
Ivan from technical support stopped responding to my written messages in the Telegram channel.
Hasn't responded to my emails for 22 days.
In addition, New Hope Inc. was blocked in the main Telegram channel.
As a result, New Hope Inc left me
1. without cash (2000 dollars)
2. without New Hope Trader advisor
3. with a losing account with a broker offered by a representative of New Hope Inc.
Calling all potential buyers:
Be extremely careful with New Hope Inc.!
I ask everyone who has a similar experience of communication to share with others!
Sincerely!
11.08.2023
Responses to New Hope's words:
New Hope:
-Your license has been terminated because you attempted to hack our software.
My answer:
-There can be no evidence of break-in, because there was no break-in.
Yes, I selected different VPS servers to find the lowest ping to my brokers.
This is a prerequisite for using arbitrage.
It's strange that NewHope is scared by the connection of an adviser from different VPS and considers it as a hack.
New Hope:
- We have evidence that we have provided you, but you have not answered any of our questions.
My answer:
-I was not provided with any evidence. There were no questions.
After I requested the "Withdrawal" stated on the New Hope website, my advisor was blocked after a few days.
New Hope representative, be careful and check the activity history.
Please do not fantasize, this is a serious matter. It's about your reputation.
New Hope:
-We do not claim that it was YOU who hacked - it is possible that you transferred a management license to someone, which is also prohibited by our rules. You also said that you are not the only one using our robot.
My answer:
- I was the only one who used the adviser I bought for $2000.
Be careful not to invent something that didn't happen - we are talking about Newhope's reputation.
New Hope:
-After we disabled your license, you immediately asked for a refund, right?
My answer:
- No, that's not true. I asked for a refund for the adviser, according to the policy on the NewHope website. And after a few days, I was blocked from accessing the adviser.
Be careful not to make things up: we are talking about the reputation of New Hope.
New Hope:
-We also noticed that after disabling, hacking attempts from your account were stopped. We have recorded all the IP addresses from your account and have a large evidence base.
My answer:
-Yes, I selected various VPS to get the minimum ping to brokers.
What you so ridiculously call the "evidence base" can be found on the my.vultr.com server, where the rental of several VPUs is reflected in the activity log.
New Hope:
-Also, despite all your lies and hacking,...
- involve real experts and make sure that the test of the adviser from different VPS for the minimum ping is not a “hacking”.

Resposta da New Hope
I have been working with the company for almost a year, I am satisfied with the quality of the service provided! Installing the software is simple and doesn't require a lot of time or learning. Very detailed user manual.

Resposta da New Hope
I trade with several personal accounts and for me this program is a real salvation! Greatly simplifies the entire process of copying transactions. The initial setup is very simple, I figured it out myself.

Resposta da New Hope
I bought a bot here for Forex trading. I am very pleased with his work, all the money that was invested was fully returned in a few weeks. Now I get a good and stable income with its help!
Good!!! I managed to make profit on many brokers thanks to their automatic trading robots, and they always replied me when I was asking for support.

Resposta da New Hope
I spent $3000 to buy NewHope Fix API, which they shared with the EA that works with FXCM, then I opened a Fix API account at FXCM to trade. EA lost more $1000. I require another broker EA can work. They refused. Then I put the EA in the trash. They just want to take your money regardless of whether you earn it or not. New Hope are professional scammers - No Hope EA.

Resposta da New Hope
Id like your software and support, thank you New Hope and all team,guys helped me install and earn my first money on the orbex broker. Guys, in comparison with other companies, no one has such support! I gave 4 stars, because sometimes I got an answer the next day, but in an emergency they helped me immediately when I chose the wrong settings in the program..

Resposta da New Hope
Excellent software and incredible support. Very helpful and friendly.
I wait do a good business with New Hope Team
Thank you so much.
:)

Resposta da New Hope
Excellent and profitable software for trading. They use an unique approach to trading with great profits.

Resposta da New Hope
I prodotti New Hope sono una garanzia. Sono loro cliente da anni, avendo acquistato i loro software. All'inizio ero scettica, visto l'importo elevato, ma i risultati sono veramente incredibili. Alti guadagni costanti con diversi broker, ed assistenza sempre presente in caso di dubbi tecnici.

Resposta da New Hope
They provide software that just works.
I managed to make profit on many brokers thanks to their automatic trading robots, and they always replied me when I was asking for support. Their prices migh be considered high, but it is totally worth it as in a few months I have already payed my investiment and started to make great profit.

Resposta da New Hope
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