All concerns dealt with quickly and efficiently. Excellent customer service. Would recommend this company even though the pictures were not as clear as expected. Proof shown for approval had better... Ver mais
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Veja o que dizem as avaliações
This great Canadian company did an amazing job printing our Team's hockey cards. They were very helpful in answering any questions I had and their recommendation on the card specs (16pt C2S, Gloss La... Ver mais
A empresa respondeu
I was very impressed with the quality and speed of service, especially during this busy election period. Having a printing service available in Ottawa was a huge help, since all the providers in Gatin... Ver mais
A empresa respondeu
Very happy with by Newprint experience. They were responsive and eager to make sure I was happy with my print job. There was some font fading in my initial mock-up and they were super helpful in troub... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
As a premier online packaging and printing company, we offer the largest selection of products, expert customer service, and outstanding quality all backed by our satisfaction guarantee. We may provide printing, but we do so much more than that. One of our goals is to make your life easier and help you to be more effective and efficient as you do business. In order to do this, we have expanded our services beyond printing. The services we offer presently include: Commercial Printing, Graphic Design, Direct Mailing and Variable Data Printing, Special Fulfillment Requests and Multiple Shipments, Packaging and Labels and we are indeed, environmentally friendly.
Rest Assured!
Free artwork inspection with every order
Every order is manually inspected by a pre-press technician and will let you know if any corrections need to be made before printing. Choose from a digital or a hard copy proof before you print!. Your approval is always required before printing.
Informações de contato
25-2450 Lancaster Road, K1B 5N3, Ottawa, Canadá
- 18776391286
- marketing@newprint.ca
- newprint.ca
4,8
Excelente
4 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
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They were great at coordinating the…
They were great at coordinating the final design and ensuring it met my conditions, and the delivery was timely.
29 de junho de 2026
GREAT QUALITY AND FAST DELIVERY
17 de junho de 2026
Another great experience with Newprint
15 de junho de 2026
Pode usar a ajuda de IA para as respostasVer mais
Na Trustpilot, é muito importante o conteúdo humano. Esta empresa também pode acessar nossa ferramenta de resposta auxiliada por IA, que os ajuda a redigir respostas.
everything was perfect !
9 de junho de 2026
Resposta da Newprint
Thank you for your review. We hope to service your printing needs again in the near future.
Very customer-focused and accommodating.
2 de junho de 2026
Resposta da Newprint
Julie Dimenna,
We're glad you enjoyed your experience. We appreciate your kind words.
Always so helpful and happy with the…
Always so helpful and happy with the quality. It is so nice to be able to talk right to the team that is doing the work as it builds confidence and they can help you if you need! Highly recommend.
23 de maio de 2026
Resposta da Newprint
Sandra,
We're so glad to hear you're happy with our quality and team interaction. We truly value your confidence in our work and appreciate your high recommendation!
Resposta da Newprint
Gabriel Karkaji,
We are so glad the rollup looks great and arrived on time. Thank you for your kind words!
Very good service !!
19 de maio de 2026
Resposta da Newprint
Nassim,
Thank you for the kind words! Glad to hear you had a great experience. We hope to see you again soon.
Very fast and reliable!
Very fast and reliable!! Can’t say enough good things about this company!! Highly recommend!!
14 de maio de 2026
Resposta da Newprint
Jamie,
We are so glad to hear you had such a positive experience with us! Your kind words mean a lot.
That was easy!
I had a few technical questions, which were quickly answered. My order was quickly processed and my bookmarks are perfect! Thanks again!
12 de maio de 2026
Avaliação não solicitada
Resposta da Newprint
Paul,
We're so happy to hear our team quickly answered your questions and that your bookmarks are perfect! Thank you for your kind words!
Resposta da Newprint
Khan,
We appreciate you pointing out our friendly service. We are happy to hear that you had a positive experience with us!
fast & quality shipping!
5 de maio de 2026
Resposta da Newprint
Karissa,
We're so happy to hear about your positive experience, Thank you for your kind words!
Very happy with by Newprint experience
Very happy with by Newprint experience. They were responsive and eager to make sure I was happy with my print job. There was some font fading in my initial mock-up and they were super helpful in troubleshooting the problem. I will be a returning customer.
7 de maio de 2026
Resposta da Newprint
Lindsay,
We're happy to hear that you had a positive experience! It's great to know that our team was helpful in resolving the font issue and ensuring your satisfaction with the print job. Thank you for your feedback; we appreciate your intention to return.
Resposta da Newprint
Kim,
We're glad you find our labels good and easy to use at a great price. We appreciate your positive feedback and thank you for your support!
A part of the team
Newport has been very helpful and their process is easy to follow. I feel more like they’re a partner on the team than a third-party. Excellent to work with.
1 de maio de 2026
Resposta da Newprint
Robert Miller,
We're happy to hear that our team has been so helpful and the process easy to follow. It's great to know you feel like we're a true partner. Thank you for the excellent feedback!
I should have read google reviews…
I should have read google reviews before trusting them with my order.
I communicated the urgency for reliability and my timeline several times over the phone, and by email that I needed my project printed and shipped by a certain date. They said no problem, have it in by Monday, we'll get you the proof to get approved, and it'll be printed and shipped within 5 business days. This worked great for me - but I emailed today only to discover that they haven't even started the process. The owner got defensive with a really unprofessional tone and shed all responsibility and offered me to pay a $450 print fee to have it fast tracked to meet my deadline... This hurt my project - I'm under a very tight deadline. Very disappointed with Newprint. Open to them making it right.
*UPDATE - They did not compromise and still requested I pay a $500 fee for next day printing options, stating that they're a busy company. This exploitation seems to be a common theme in their google reviews.
They are relentless with shifting accountability in anyway they can.
Beware of exploitive business practices.
** 2nd update
I've been contacted by one of their founders, in summary they're blaming me for not uploading the right file (which I didn't do and remedied quickly the next day), while ignoring every other element of what's happened here. A very unprofessional 'frame-game' approach to evade accountability.
26 de abril de 2026
Avaliação não solicitada
Resposta da Newprint
Hi Aaron, thank you for sharing your feedback. We genuinely regret that we weren't able to meet your timeline for your project.
Our team spent a significant amount of time including over the weekend, providing samples and technical guidance to ensure your 60 unique card designs would print perfectly. In custom printing, the '5-business-day' clock begins once a print-ready PDF is approved. Because the initial files were in a format we couldn't process and required several rounds of adjustments to fix bleed and margin issues, we weren't able to move into production as quickly as we all hoped.
The rush fee offered was not intended to be a burden, but was the only internal way to bypass our current production queue to meet your specific deadline once the files were finally ready.
We apologize if our tone felt defensive; our priority was simply to be transparent about the technical reality of the project. We’d still love to help you get these cards right for your campaign if you’re open to it. Please feel free to reach out to us directly.
*UPDATE - Hi Aaron, thank you for the update. To provide clarity on the timeline:
The Goal: We requested print-ready PDFs by Monday morning to guarantee a standard 5-day turnaround for a May 4th delivery.
The Reality: We did not receive a usable PDF until Tuesday Evening after working hours.
The Support: Prior to any order being placed or a deposit made, our team provided hours of free technical consultation, weekend phone support, and custom samples to help you succeed.
We cannot 'compromise' by bumping our existing, paid clients to prioritize an unpaid project that missed the technical deadline for a standard turnaround. The rush fee is a standard industry requirement to cover the additional labor and machine time needed to bypass a production queue.
We wish you the best of luck with your campaign.
As always a quick phone call…
As always a quick phone call preparation of the documents we need and this company turns out our order within the time frame.
They are awesome
27 de abril de 2026
Resposta da Newprint
Yazz Van Maurik,
We're happy to hear that our team could efficiently prepare your documents and fulfill your order within the expected timeframe. Thank you for your awesome feedback!
Great Communication and service
Great Communication and service! They were fast at responding to questions, and they helped with organizing our order.
27 de abril de 2026
Resposta da Newprint
Jon,
We're happy to hear that you had a positive experience! It's great to know our communication and service met your needs, especially with organizing your order. Thank you for your feedback.
Speed, Quality, AND Affordable - The Trifecta!
Incredible service - speedy, affordable, and willing to work until everything's right! Extremely pleased with the communication speed and helpfulness and will be coming back for most of our printing needs.
27 de abril de 2026
Resposta da Newprint
Becky,
We're happy to hear that you had such a positive experience! It's great to know our speed, pricing, and dedication to getting things right resonated with you. We appreciate your kind words about our communication and look forward to assisting you with your future printing projects.
Great service and very helpful
23 de abril de 2026
Resposta da Newprint
Tina,
We're glad you found our service helpful. We appreciate your positive feedback and are grateful for your order.
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