Newstripe Avaliações 

151
O TrustScore é 4.5 de um total de 5

4,6

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The process of purchasing was fast, and easy. Customer service was top tier. We had some issues with the freight company, and NewStripe handled every issue that we faced. Their communication skills we... Ver mais

Avaliado com 5 de um total de 5 estrelas

Excellent Service Called Newstripe on a riding sprayer and talked with them about some troubleshooting and testing procedures. Very helpful and walked me though testing and explained the how and why... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Spoke with a guy named Henry and Casey and they were both incredibly helpful. Very timely with replying to emails and actually gave me physical phone calls to talk me through my issue.

Avaliado com 5 de um total de 5 estrelas

Everything was easy to find on website and you called to confirm my order. Shipping was prompt and I was able to get right back to striping.

A empresa respondeu

Detalhes da empresa

  1. Fabricante

Escrito pela empresa

Newstripe is a leading manufacturer of equipment for athletic field marking and maintenance, pavement and floor striping, and industrial waste recycling and compaction. Since 1981, our commitment to product innovation, quality, and service excellence keeps customers coming back to us year after year.


Informações de contato

4,6

Excelente

O TrustScore é 4.5 de um total de 5

151 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 50% das avaliações negativas

Normalmente responde dentro de 48 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

4,6

Todas as avaliações

(151)

20 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

I placed a order with you and I’m yet…

I placed a order with you and I’m yet to receive my item this is very bad for business. I sent email after email for an update on my package no response to this day

4 de fevereiro de 2023
logotipo da Newstripe

Resposta da Newstripe

Joviean,

Thank you for your review. As per our conversation, it does appear that the part was originally delivered and signed for a month ago. However, we overnighted the part again to you just in case you are unable to locate the original shipment. The replacement order was delivered this past Tuesday (2/7/2023).

We are not quite sure why your communications never come through, but hopefully you have everything you need to get up and running! Please do not hesitate to reach out if there is anything we can do to be of assistance or if you have any questions.

Best regards,

Newstripe Customer Service Team

Avaliado com 3 de um total de 5 estrelas

Delivery was prompt

Delivery was prompt, product was almost as expected.
One of the back wheels fell off when I took the unit out of the box-I called and a couple new retaining washers were sent to me pretty quickly. All cut metal edges were very sharp and slightly ragged so I spent about 30 minutes of Dremel time deburring and smoothing so nobody would get cut using it. I thought that I bought the 50# model but the bin overfilled with the lid open still took only about 75% of the 50# bag. The bin door lever control plate made of plastic with zip ties is pretty janky-I did a temporary workaround with some heavy rubber bands on the day I striped the course but will come up with a more permanent fix later. I wanted to buy American but a little disappointed at the quality for the price I paid.

29 de outubro de 2022
Avaliado com 5 de um total de 5 estrelas

Excellent

Excellent, everything went smoothly,with all we spoke,with. A pleasant experience. And great service.

12 de outubro de 2022
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fantastic Company

Great products and even better customer service! Fast shipping as well! Shawn was super helpful with specific questions I had and was very knowledgeable about the products I ordered. Thanks you!

18 de abril de 2022
Avaliado com 5 de um total de 5 estrelas

The website was great just wish there…

The website was great just wish there was a way to change the shipping methods. I live in Hawaii so would be nice to get shipping from ups or fedex direct. But will see I like the website it’s after hours there and I’m getting all my questions answered. Availability which the other websites didn’t have. Good job guys!!!
Mahalos

4 de abril de 2022
Avaliado com 4 de um total de 5 estrelas

Back in business

Mr. Shawn helped tremendously with getting my 3 can aerosol puncture system back up and operating properly. Also, helped me understand some better ways to help our unit operate more efficiently.
Thank you, Shawn...

7 de janeiro de 2022
Avaliado com 5 de um total de 5 estrelas

A valued vendor

On the few times I have found it necessary to call for support I have found individuals that were attentive and ready to assist. Not one time have I got the feeling I was being tolerated but rather I was being treated as a valued customer.

Thank you!

16 de outubro de 2021
Avaliado com 5 de um total de 5 estrelas

Excellent product and service

Newstripe's products and service are exceptional. I'm part of a small group of soccer players who have been responsible for lining our field for the first time this year. It's been a learning experience and Newstripe made it possible for us to succeed. We have a limited budget but also did not want the wastefulness of using aerosol spray cans. We were able to buy the Field Liner 3 from Newstripe. It has performed well and as an extra bonus, gave us a little bit of upper body work out each time we lined (to use the hand pump). We have been careful with using the paint strainer and cleaning the liner after every use. We hope the liner will give us years of utility. It seems sturdy and well made. Late in the season, we did have a little problem with the pump but our Newstripe sales person, Andy Ducey, was able to suggest the replacement of the pump assembly for only about $40. That piece of equipment does get a work out, but the solution seems quite reasonable. We have also bought the 1 gallon buckets of concentrated paint. It saves on shipping costs and we can slightly dilute each gallon to make 6 gallons which allows us to line our U12 sized field two separate times (pumping up only to about 10 psi). Thanks Andy and Newstripe!

29 de setembro de 2021

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