The stand itself is solid — lightweight, sturdy, and works well for portable use. However, the service is unreliable. Their product page shows a countdown banner promising same-day shipping if you o... Ver mais
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Veja o que dizem as avaliações
Gosh, where has this been all my life as a student? As anyone who's 5'8 or taller, the desks and tables are short and I literally have had neck pain for years. No more neck pain anymore thanks to this... Ver mais
I purchased the remote working kit and I've been loving it! Sturdy, lightweight, height-adjustable and looks good! I purchased a lot of laptop stands over the years and they never lasted, or were too... Ver mais
A empresa respondeu
The laptop stand arrived in a timely manner and was easy to set up. It is perfect for my needs and I highly recommend this product for anyone who needs to spend intensive time working off of their la... Ver mais
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
Rethink how you live and work. With Nexstand we provide the tools for you to work anywhere - so you can choose your space for focus, productivity and growth. Nexstand laptop stands are designed for comfort, convenience and flexibility. It's the perfect product to help you work in comfort so you don't have to suffer from aches and pains.
Informações de contato
64 Nile Street, N1 7SR, London, Reino Unido
- hello@nexstand.io
- nexstand.eu
4,2
Muito Bom
265 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
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Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Terrible service! - ignored and order not received
Terrible service! I purchased the Nexstand K1 Carbon Fibre Laptop Stand which cost over $130AUD. It has been two weeks and I have not received any update on my order and the status of the order on the 'Shop app' still says pending. I have contacted the company on two seperate occasions through their 'contact us' page on their website and emailed the company directly. I have not received any response and no one has contacted me. From the other 1 star reviews on this page, I'm not sure if I will even receive my order... I suggest staying away.
UPDATE: I did Nextstand did get in touch immediately after and refunded the shipping cost. I received the product soon after.
14 de agosto de 2023
Avaliação não solicitada
Resposta da NEXSTAND
Dear James,
First and foremost, we deeply regret the inconvenience and frustration you've encountered with your recent order. At Nexstand, we hold ourselves to a high standard of service, and it's clear we have not met that standard in your case.
We fully recognise and understand your concerns regarding the absence of communication and updates on your order. A member of our Customer Service team will reach out to you as soon as possible to provide clarity on the status of your order and to assist you directly.
We are also actively assessing our communication pathways to prevent any similar occurrences in the future.
Feedback like yours is invaluable in helping us improve, and we're committed to ensuring no other customer experiences such a delay or lack of response.
Warm regards,
Customer Service Team, Nexstand
Resposta da NEXSTAND
Thank you for your positive feedback! We're delighted to hear about your smooth experience with Nexstand. We aim to provide excellent service and we're glad we hit the mark for you. Please feel free to reach out if you need any assistance!
Overall good stand
It arrived quickly! Figuring out how to use it was easy and didn’t require any setup which is great. I love how portable it is and that I can easily put it away when I need to use my desk for other things. I will say it does feel a little less sturdy than I expected but I guess that’s what also makes it lightweight. Overall I would recommend it.
22 de julho de 2023
Resposta da NEXSTAND
Thank you for your thoughtful review! We're thrilled to hear that you found our product user-friendly and portable. We understand your feedback about the sturdiness and appreciate you pointing it out. Our aim is to strike a balance between durability and lightness. We're grateful for your recommendation and are always here to support our customers.
The unit is a cheap piece of plastic
The unit is a cheap piece of plastic. The switches that allow you to adjust the height don't work on mine. Nor does it fold up. The cost to make this could not have exceeded a dollar. I feel free l ripped off.
25 de junho de 2023
Resposta da NEXSTAND
Dear Ron,
We're sorry to hear about your experience with our product. It appears that you received a defective unit, which is far from our standards.
Regarding your concerns about product quality, we assure you that we invest significantly in design, testing, and customer support, not just materials.
A customer service representative has reached out to you directly via email to resolve this issue promptly. You can expect a replacement or a full refund, depending on your preference.
Thank you for your patience and understanding.
Best,
Customer Service Team
Nexstand
Resposta da NEXSTAND
We're thrilled to hear that you love our product and find it easy to use. Thank you for your positive feedback!
Lightweight laptop stand
Pleased with my purchase so far. It is light weight and neatly folds away which means I can carry around in my bag. Only wish the height could be adjusted slightly higher.
15 de maio de 2023
Resposta da NEXSTAND
Thank you for taking the time to share your feedback. We're pleased to hear that you are satisfied with the portability and convenience of our lightweight laptop stand. Your feedback about the height adjustment is duly noted. We continuously aim to improve our products based on our customers' needs and your insight is valuable to us. We'll certainly consider your suggestion for potential design updates in the future.
poorly design of leveling system
Nexstand K1 Carbon Fiber Laptop Stand : I dont like the leveling system. Sometimes the level lock doesnt work. Sometimes you can only move one side so you have your laptop in a weird position. Also, you always have to take at the laptop to adjust it. Im really dissapointed with that. I was expecting a better design of this important feature!
15 de junho de 2023
Avaliação não solicitada
Resposta da NEXSTAND
Dear Alejandro,
Thank you for taking the time to provide your feedback about the Nexstand K1 Carbon Fiber Laptop Stand. We sincerely apologiSe for the inconveniences you have experienced with the leveling system. We value your input as it helps us improve and evolve our products to better suit our customers' needs.
We want to assure you that your feedback has been taken into serious consideration. A member of our customer support team will reach out to you directly to further discuss this matter. We are eager to find a satisfactory resolution and improve your overall experience with our product.
Again, we deeply regret any frustration caused, and appreciate your patience and understanding.
Best Regards,
Customer Support Team, Nexstand
I really like the new easily adjustable…
I really like the new easily adjustable and more compact design. Excellent updated model! :)
8 de junho de 2023
Resposta da NEXSTAND
Thank you Rowena for taking the time to share your positive feedback regarding our updated model. We are thrilled to hear that you are enjoying the new easily adjustable and more compact design. If you have any further feedback or suggestions for us, please don't hesitate to share. Once again, thank you for your kind words and support.
Great value for money
Quick delivery, amazing packaging, really light product that's easy to use and does the job. Overall very good value for money.
17 de maio de 2023
Resposta da NEXSTAND
Thank you Camilla for taking the time to leave such a positive review! We're thrilled to hear that you had a great experience with our product.
The product is very flimsy and the…
The product is very flimsy and the adjustment levers don't really work properly
15 de maio de 2023
Resposta da NEXSTAND
Dear Tarun,
Thank you for taking the time to provide feedback on our product. We sincerely apologize for the inconvenience you've experienced with its quality and the functionality of the adjustment levers. We understand how frustrating this must be for you.
We take customer satisfaction very seriously, and we would like to assure you that we are committed to resolving this issue for you. We would appreciate the opportunity to discuss your concerns further and work towards a satisfactory resolution.
Our dedicated customer service team will be in touch with you shortly to gather more details about the problem and find the best possible solution.
Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. Your feedback is essential to us as we strive to continuously improve our products and services.
Best regards,
Callum
Customer Support Team
Resposta da NEXSTAND
Thank you so much for your kind words and for taking the time to leave us a review! We're thrilled to hear that you had a terrific experience with both our product and our service.
The laptop stand is light but sturdy…
The laptop stand is light but sturdy and a great addition to any laptop screen that needs a bit of height to be more comfortable
2 de maio de 2023
Resposta da NEXSTAND
Thank you James for your positive review! We're thrilled to hear that you're enjoying the light yet sturdy design of our laptop stand. It's great to know that it has added a significant level of comfort to your laptop usage by providing the perfect amount of height. If you have any further questions, feedback, or suggestions, please don't hesitate to reach out to us.
Loved this laptop stand!
Loved this laptop stand! Purchased it to replace a big and bulky one (that could no longer withstand the weight of a laptop.) This one is quick, easy, and portable.
2 de maio de 2023
Resposta da NEXSTAND
Thank you for your positive feedback! We're thrilled to hear that our laptop stand exceeded your expectations. It's great to know that it provided a convenient and portable solution for you, especially after dealing with a larger and less reliable stand in the past.
Great value. Very functional
Works great, it is super light and easy to fold and carry around
23 de abril de 2023
Resposta da NEXSTAND
Hi Alejandro, thank you for your feedback! We're thrilled to hear that you're enjoying the product and finding it to be super light and easy to fold and carry around. We designed it with portability in mind, so it's fantastic to know that it's meeting your expectations.
Lightweight and easy to use
29 de abril de 2023
Resposta da NEXSTAND
Thank you for sharing your feedback on the Nexstand K2 laptop stand! We're glad to hear that you found it lightweight and easy to use. If you have any other comments or questions, feel free to reach out. We appreciate your support!
Great product
arrived very quickly, and has transformed my mobile office. I love this stand!!
18 de abril de 2023
Resposta da NEXSTAND
Thank you for taking the time to share your feedback with us! We are thrilled to hear that our product arrived promptly and that it has had a transformative impact on your mobile office. It's wonderful to know that our stand has met your expectations and has become an essential tool for you.
Laptop riser
item dispatched and received within a few days.
Item does exactly what was expected from a laptop riser
5 de abril de 2023
Resposta da NEXSTAND
Thank you for taking the time to leave a review. We are delighted to hear that you received your item within a few days and that it met your expectations in terms of functionality.
Resposta da NEXSTAND
Thank you so much for taking the time to leave a review! We're thrilled to hear that you're enjoying our products and that our delivery time met your expectations. We strive to provide the best possible experience for our customers, and it's wonderful to know that we've succeeded in doing so for you. Please don't hesitate to reach out if you have any further feedback or questions. Thanks again!
I had a manufacturing defect with one…
I had a manufacturing defect with one of the rubber feet on my NextStand and despite it being almost a year old, the customer service was brilliant. They replaced the stand with no questions asked and delivered it postage free.
Nice one NextStand!
9 de fevereiro de 2023
Resposta da NEXSTAND
Thanks Richard for taking the time to leave us a positive review. We are thrilled to hear that you had a great experience with our team and that we were able to resolve your issue promptly. Thank you for your support and for choosing Nexstand.
This stand is excellent
This stand is excellent! I'm using it to type this email right now. It's light and portable which is great because I bike between my offices.
23 de fevereiro de 2023
Resposta da NEXSTAND
Thank you Theo for taking the time to write this review! We're thrilled to hear that our stand has been a great addition to your workspace and that it's been able to accommodate your active lifestyle.
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