NH Hotels Avaliações 

A deeply disappointing experience with NH Budapest City and Minor Hotels.

I accidentally booked the wrong year and noticed the mistake within minutes. I immediately contacted the hotel and made it very clear that I was willing to pay any price difference to move the booking to the correct dates.

Instead of helping, I was passed back and forth between the hotel and third-party booking partners for days. The hotel eventually confirmed that they were willing to accommodate the change, but said they could not actually do it because of the booking channel.

The result? They kept my €332.61 and offered no meaningful solution.

Even after escalating to Minor Hotels, nobody took real ownership of the situation. The final so-called “gesture of goodwill” was simply an offer to help me make a completely new reservation — while the money I had already paid remained lost.

I felt mistreated, ignored and completely let down as a customer. This was supposed to be an anniversary trip that I had worked hard to afford, and the way this was handled was incredibly frustrating and upsetting.

This was not about expecting special treatment. It was about basic customer care, accountability and having someone actually take responsibility when something goes wrong.

I expected much better from Minor Hotels.

Charged us for a breakfast we couldn’t have eaten, then refused to do anything about it.
We checked in on the afternoon of 28 August and left on the evening of the 30th. That’s two mornings we could have had breakfast, the 29th and the 30th. For the record i paid 3 nights stays. The bill has three breakfast, at €42 a day.
I raised it at checkout on Sunday the 30th, around 19:30. The woman at reception wouldn’t explain the charge, wouldn’t take it off, and wouldn’t get anyone else. I asked her name and she refused, then said it with a smirk in a way that made me doubt it was real. I asked for a manager and she told me it was Sunday, there was nobody else, and that above her there was “only God”. I asked how to make a formal complaint and she said there wasn’t one to make. We had a taxi waiting, so we paid the bill in full and left.
€42 I can live with. Being told there is nobody above her and nothing I can do about it, at a four-star hotel, I can’t.

NH Hotel Düsseldorf.. Adersstr ,
Sehr Kompetente , Hilfsbereite und freundliche Mitarbeiter.
Wir haben Uns sehr wohl gefühlt.
Frühstückbuffet wirklich exellent.
Wir waren begeistert und kommen gerne wieder

NH Strandgade, Copenhagen. Nothing compares🙏🏼♥️ The most carrying and kind staff, very rare kind of generous. I will never again book any other hotel when visiting Copenhagen. This is the place to stay🥇

The check in staff were arrogant and delighted to frustrate the customer. We arrived at the hotel at 10am and the staff said our room was ready, but they’d have to charge us a full day to be able to check in at that time. So we left our bags at the hotel and came back at 4 PM to check in and they said they did not have a room for us. Say what so we ended up waiting another hour before our room is ready. The rest of our interactions were that with the staff was equally as frustrating. The breakfast at 26 € was Way too expensive. The only redeeming value of the hotel is the third floor outdoor bar. It was fantastic

One of the beds had springs that were popping up out of the mattress. The bed linens smelled unclean. Towels were changed daily and the bed sheets were folded, but that was it.

Sehr guter Service,große Zimmer und vor allem reichhaltiges Frühstücksbufet.

Völlig inkompetenter, unfreundlicher Rechthaber, der einfach auflegt!
Eine völlige Fehlbesetzung. So vergrault man nicht nur einen GHA Discovery Titanium Status Kunden!
Nicht überraschend, dass es eigentlich nur negative Kommentare zu NH Hotels im Netz gibt.

A budget hotel that advertises itself as 4 star. Recently stayed at the NH München Messe Hotel. The only decent staff members were the bar staff. The man who checked us didn't give us any clear information and we so exhausted by our journey that we forgot to ask. This included missing out the very important fact that breakfast was actually 25 euros each, which was an absolute rip off. The cleaners came in every day and just moved stuff around. They have the signs that say to hang towels up that we wanted to reuse but these were replaced anyway. The toilet was dirty before we arrived and remained that way throughout the trip. The staff moved our belongings when cleaning the room without necessary reason. Won't be going back.