Niagara Healthcare Avaliações 

47
O TrustScore é 2.5 de um total de 5

2,6

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

My mum purchased an expensive chair under 2 years ago. In March it broke and it took 3 weeks for an engineer to attend to repair it. 2 weeks ago it broke again. I tried to contact their after s... Ver mais

A empresa respondeu

Avaliado com 3 de um total de 5 estrelas

Powerful machine the old chrome finish machines endured for decades,many still do. Modern plastic version and pad expensive,frequently the body cracks on the hand held particularly where the case reta... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Terrible company, prey on vulnerable people. My mother bought an ajustamatic bed, throughout the consultation she stated several times that she wanted a normal sprung mattress as she does n... Ver mais

Avaliado com 5 de um total de 5 estrelas

hywel lloyd 5 reviews We ordered the heritage Sandringham therapy bed from adjustamatic. We are getting it delivered on the 30th of July. The representative, Martin Rideout-Hutchins , provided... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Fabricante de Móveis

Escrito pela empresa

Proud of our history. Committed to the future. Niagara Healthcare is a UK-based Direct Sales and Manufacturing company with three locations throughout the


Informações de contato

2,6

Ruim

O TrustScore é 2.5 de um total de 5

47 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 87% das avaliações negativas

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2,6

Todas as avaliações

(47)

14 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

I worked for this company several years…

I worked for this company several years ago, selling their products and not until I began demonstrating to customers, and using the product myself, did I have a clue just how good this therapy was. Ive been reading the reviews which are such an injustice and am writing tis for people in pain to hear the reasons why it can relieve symptoms for so many debilitating inflammatory conditions, Please note!. I no longer have any connection to the company or anyone connected to them and I am not being paid to write this. Dont take my word for it, this therapy has class IIA status which means it has been through laboratory controlled medical trials to prove its efficacy. When sold directly to the public however, it is sold by non medical sales people who by law are restricted about making any medical claims meaning it ends up being perceived as just another massage device. When I began demonstrating the therapy to clients I was so amazed at the before and after results that I wanted to understand for myself scientifically why it worked so effectively and studied the medical data on the product I learned that all blood vessels have a lining called the endothelium, which have endothelial cells which when stimulated by this cycloidal massage produce a gas called nitric oxide a natural but transient gas our own cells produce which is in abundance when we are young and active but less so due to sitting in offices/driving jobs limiting its abundance without regular exercise.This gas is is antiflammatory providing pain relief, improves joint mobility as well as increasing the circulation by up to 23 pc. By using the device every day the effects are cumulative helping relieve the symptoms of arthritis and many other inflammatory conditions. It is my understanding that if the fluid from inflammation isnt pushed out through the lymphatic system( which works more efficiently when you are active,) the swelling can end up stuck in joints and over time jellifies/then crystalises which ends up grinding down the bone/cartilege resulting in someone needing a new hip or knee joint.. I have a very enduring memory of a lovely elderly I was appointed to visit who due to a stroke down one side of his body lost all the feeling in one arm and his fingers were so curled into a fist in his hand his nails were literally growing into his palm.I Instinctively took the handset and pushed the nozzle of the unit into the top of his closed fist and we both watched as the miraculous effects of nitric oxide in his own body enabled him to relax his fist/ fingers to separate his fingernails from gouging into his palm which took about 5 minutes! He and I both reckoned that if he continued to use the device every day his condition had to improve because the effects, according to the clinical trials are cumulative. For about 400 pounds for a handset he was so happy we both cried. . I have many lovely memories of similar transformations where before the therapy demonstration the customer could barely their legs 2 inches off the ground, but after using the therapy on them were lifting them10 inches!! If family members were present they could see themselves the transformation and the product sold itself and they wanted to know how soon they could have an affordable device for a loved one. Why dont I work for them any longer? , simple economics... I only worked for them for a few months the company was lovely and had a great team spirit, but I just couldnt earn enough money to make it viable mainly due to not getting enough quality leads . There appeared to be a pecking order of sales lead handouts and I seemed to get too many weak leads in the least affluent areas but I witnessed miracle results for many people and I am so grateful for the chance it gave me to find a really useful practical device that I still use regularly and often loan out to family and friends in need of pain relief or are suffering with a muscular/skeletal injury as it not only takes the pain and inflammation away but speeds up the healing. Massage is the oldest form of medical treatment in the world and sports physios also use these products because it goes deep into the tissue that a normal massage would take hours to achieve.It is just an old fashioned tried and tested product which doesnt get the recognition it truly deserves. I hope someone finds this helpful

19 de dezembro de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you for taking the time to leave a detailed review, we appreciate your comments and glad that you have some great memories of your time working for us.

Avaliado com 1 de um total de 5 estrelas

Very disappointed

If I had given e review 2 months ago I would have given 5 stars. My husband and I have been using ajustamatic beds for over 30 years from Niagara. I decided this time that I didn't need the vibration or massage. Just wanted the basic reclining bed which cost me nearly £4,000
I telephoned the company 2 to 3 weeks after receiving my bed. My complaint was the mattress was too soft. I felt that I was sitting in a hole when I had the top of the bed up. Also I have difficulty turning over as I am sinking into the mattress. The lady that I spoke to at Niagara her answer to me was that I was too late getting in touch with my complaint. She said
that I should have complained within 2 weeks .She did check if that was the firmest mattress, she suggested that I get a mattress topper. These beds have always had a firm mattress, why have they changed them. I have given a better bed away than I have now. I lost my husband and decided that now I didn't have the two beds together I found it was too narrow (2ft 6 ins) I only changed because I wanted a bigger bed. I am very disappointed with this bed. This is the 5 th bed we have bought from Niagara and will certainly not recommend.

15 de novembro de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you for your review. We have requested more information from you in order to look into this. Many thanks

Avaliado com 1 de um total de 5 estrelas

Very sad.

Great products; fantastic products. We have four hand massage units spread across close family now. I bought three of these second hand because the first was pressure sold to my parents in law. The sales company for this product dirties the brand. Very sad. Recently I phoned and emailed all related companies just to get technical data relating to the cyclonic vibration frequencies and safety for use on a friend with Parkinson's. No one knows; they have no real technical data on the product they manufacture.

17 de julho de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

We're really sorry to hear that you are not happy, I am not sure exactly what technical data you need but you can find a copy of our NHC Cyclo Therapy booklet which has a lot of information here: https://www.painrelieftoday.co.uk/downloads

Avaliado com 2 de um total de 5 estrelas

Disappointed about no follow up

Well, l had no feedback from the salesman after l purchased the cycloid mat about how l was going with it. And his mobile was always on voicemail. Would have been nice to hear from him to ask a few questions about its operation etc.

10 de junho de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

We're really sorry to hear this Bruce, if you can let us know your order number we would like to look into this for you. Thanks

Avaliado com 5 de um total de 5 estrelas

Not so happy now!

hywel lloyd
5 reviews
We ordered the heritage Sandringham therapy bed from adjustamatic. We are getting it delivered on the 30th of July.
The representative, Martin Rideout-Hutchins , provided an excellent service. He explained everything proficiently in a down to earth way. No pressure and nothing was too much trouble. All avenues were covered.
Delivery was quicker than expected. All in all a really good experience.
Hywel Lloyd.
Maybe changing my mind. Got a problem with the bed. Phoned customer care 3 weeks ago, then again yesterday told me it could be another two weeks. Not happy at all.

12 de julho de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you so much for your lovely review, we're so glad Martin was able to help you!

Avaliado com 1 de um total de 5 estrelas

Missold bed to elderly couple

Missold bed to elderly couple, who I am now helping to deal with being left with something which was unsuitable. They were unable to address the issue due the wife being terminally ill, and having now passed away the husband is left with this awful twin bed, which does not fit the room. At the time it provided no proper access for carers to support his wife. The husband is frustrated to say the least, and seriously out of pocket for overpriced goods. They clearly prey on vulnerable people, who believe sales men. No response to a letter to them months ago. Clear policy and approach of ignoring customers in hope they go away, quite literally? Sales agents sell what they want, not what customer needs. Awful. Avoid.

27 de novembro de 2023
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

We're sorry to hear that your friend is unhappy, please can you provide us with some more information so we can look into this for them. Thank you.

Avaliado com 1 de um total de 5 estrelas

Total con and preying on the vulnerable

My elderly mother recently advised she had a handheld massager that may help my bad back. She pulled out the NHC Hand Unit - something that had sat in the box since the day she was conned out of her money to buy it following cold call sales. I cannot even comprehend the price she paid for this. Other than being bulky and impractical (especially for the old and frail), it does nothing other than vibrate (a tens machine would be better). Even at the lowest setting you would end up with white finger/numbness in the hands from the vibrations. Total con and should be outlawed

26 de maio de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

We're really sorry to hear that you are not happy with your mothers purchase, we have a number of medical studies which prove that our therapy is able to help ease pain, which is why it is a certified class 2a medical device.

Avaliado com 1 de um total de 5 estrelas

Terrible service - In January my elderly father called…

In January my elderly father called this company as his remote control for his chair had broken -he paid them £159 for a visit to repair the remote control. At the time it was explained that my father relied on the functionality to manage his pain and to assist him to get up to his walker. I’ve just phoned them today to find out when the repair man would be coming given nearly four months had passed since he’d paid his £159 for the repair visit , as pleasant as the lady was she couldn’t advise me of the actual date they would come. I’ve requested a refund which they’ve confirmed BUT the point is had I not have chased them my poor dad would have been waiting, In pain never knowing when it was getting fixed -very disappointed with this terrible service

12 de abril de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Hello,

We have requested more information from you for us to look into the details.

Kind regards,

The After Sales Team.

Avaliado com 3 de um total de 5 estrelas

Therapy pad set

I bought Therapy Pad Set. It is just ok. Bought from their stall in Olympia Kensington. I advise people make sure if they buy from show it's refundable. Because I was unable to get refund. It was only three days I bought. It looks like it doesn't come under consumer Act. I personally wouldn't trust this company. It's very very pricey for it's purpose. Only temporary relief.

9 de fevereiro de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Hi Rasik, thank you for your review, we're sorry to hear you are not totally satisfied, we would like to look into this further, so would like some additional information. Thank you.

Avaliado com 1 de um total de 5 estrelas

Random cold call

Random cold call. Claimed I had completed an online survey.

The lady was very polite and professional but couldn't provide me with any details about this supposed survey.

I explained that I don't fill in surveys except for the NHS, I don't randomly give out my contact details.

She went on to explain that someone may have done this on my behalf, which is a disturbing thought.

I politely declined the offer of a specialist coming around to my house to provide a demonstration and she then asked why.

After stating that I know people who have had such visits, that the equipment is usually very expensive, I'm sure this wouldn't be a problem because you probably provide finance which is also expensive.

The lady did not deny or acknowledge this, but instead stated well we are here should you need us.

Totally unsolicited call, that I never requested, and based on some of the reviews I have read, I never will.

RESPONSES to reply below:
I would like more information please, as to how you obtained my contact information without permission.

You already have my contact details, I look forward to hearing more from you soon.

I have filled in the request for more details form, including my email address and confirmation of phone number, PLEASE DO NOT USE this information to send further junk mail or supply to other providers.

I was unable to provide a reference number as the lady did not give me one, she only stated that your company information, hence my review.

The number she called on was 01293 208 484 at 11:31 am on the 3rd January 2024.

3 de janeiro de 2024
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

UPDATE: Hi John-Paul, we were provided your contact information from a company called mobility compare, as you (or someone using your information) enquired about a riser recliner chair on 3rd January 2024. We will make sure your details are removed from our system, but you might want to contact Mobility Compare directly to pursue this further. We hope that helps.

Hi John-Paul, I am sorry to hear you are unhappy with the call you received. It would be helpful to have some additional information so we can look into this for you. Thanks

Avaliado com 5 de um total de 5 estrelas

Martin was very kind,and informative

Martin was very kind,and informative. The demonstrations were excellent with him explaining all that was happening while he was doing his work.Our thanks to him.

22 de fevereiro de 2023
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you so much for your lovely review.

Avaliado com 5 de um total de 5 estrelas

Satisfied customer, Bristol.

I’ve recently purchased the massage pad and hand held unit.
I am absolutely delighted with both products, although I use the pad more than the cylindrical hand held device.
I have found both my back and osteoarthritic knee aches are tremendously reduced after just the first use. I’ve had them for a week now, and have used the massage pad everyday and I also find that I sleep a lot better too.
I’d wholeheartedly recommend these items, particularly the massage pad, to anyone who could benefit.

9 de abril de 2022
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you so much for your valuable feedback!

Avaliado com 5 de um total de 5 estrelas

Recently purchased a chair

Recently purchased a chair, very good product and helps a lot, special thanks to Ben Payne who was fantastic

25 de novembro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thanks for your lovely feedback Danny, we will pass on your thanks to Ben as well!

Avaliado com 5 de um total de 5 estrelas

I have a massage chair which I use every day.

I was dubious about using this company as I couldn't believe that there was anything which could genuinely help me, but from the moment the guy arrived to show me the product I was hooked. I brought a chair with the massage inside and I use it every day, in the morning, to get me started for the day. I wouldn't be without it.

4 de novembro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

We're so glad to hear you love our product Sally! Thank you for your kind feedback.

Avaliado com 5 de um total de 5 estrelas

I purchased a bed a while ago and…

I purchased a bed a while ago and whilst I suffer from various problems have found the bed to be a life saver. Of all the staff I have dealt with I would like to say how impressed I was with Ben in the office. Would recommend if you suffer from poor sleep and mobility problems.

4 de novembro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you for your lovely words Rachel, we are so glad we were able to help, and we will make sure the feedback regarding Ben is passed on to his team leader.

Avaliado com 4 de um total de 5 estrelas

Been using this for a few months now…

Been using this for a few months now and it has made such a big difference to how I feel, I am able to walk better and has helped with my aches and pains. I only gave 4 stars as it is a little bit pricey but definitely worth every penny to me.

2 de novembro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you for your review, we're so glad we've been able to help you to ease your pain.

Avaliado com 5 de um total de 5 estrelas

Extremely useful device

Fantastic device that has been extremely useful for my mums arthritis; I did think that it was a little expensive at first and purchased the hand held machine and after recommending to mums neighbour ,who ended up getting the green back unit, They both now swap them to share! delighted to say its helped. I would recommend based on the overall benefit that mum has enjoyed. A++

28 de outubro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Thank you for taking the time to leave a review. We are so glad to hear that it has been able to help your mum with her arthritis and so lovely to hear your mum and her neighbour are able to help each other!

Avaliado com 1 de um total de 5 estrelas

It's me again..

It's me again... SAD to say NIAGARA wish I NEVER came across them ONLINE.. GUYS, GIRLS, LADIES, AND GENTLEMAN>>>> STAY AWAY, FAR AWAY...... A few months after a refit of £2000.00 after ( DISCOUNTED PRICE) it's happened again! chair cushion on the right has deteriorated AGAIN..... PLEASE IF YOU LOOKING FOR QUALITY WORKMANSHIP MADE IN THE UNITED KINGDOM HAND MADE..... RUN, SWIM, FLY, DON'T GO TO NIAGARA specially the SALES REPS, OR BUY THE ITEM AND TAKE TO SKIP WITHIN DAY'S..........
Waiting a call back! Tony

27 de outubro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

Hi Tony, sorry to hear that you are experiencing problems with your chair. We have the details you have provided - thanks for sending those, and we are looking into this for you. Someone should be in touch soon. Many thanks.

Avaliado com 1 de um total de 5 estrelas

I purchased one of these chairs 2019 had replacement after2 months still the chair is rubbish, my advise don't. Buy from adjustamatic which is the old fashioned name for these chairs

I purchased one of these chairs. 2019 after a couple of months had to have it replaced. The replacement chair the seat has gone very flat and gives me no support whatsoever. I 've to use an NHS cushion to sit on which means I'm not getting the benefit of vibrations. Ive been ignored and am nor very happy it's still under warranty and they put it down to wear. Do not buy!! Customer service is shocking

25 de junho de 2021
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I recently bought the Niagara therapy…massager

I recently bought the Niagara therapy massager. I have never opened the postage packing and have not wanted to try the product. I didn't really like the product when the salesman demonstrated but feel I was talked into it. It is now past the cool off period as well as the extended period and the company will not buy the product back. It cost me over $3,000. The salesman contacted me and said he will come and give me another demo which I don't want. I now have a phobia about the product. What can I do about this?

24 de fevereiro de 2021
Avaliação não solicitada
logotipo da Niagara Healthcare

Resposta da Niagara Healthcare

We're really sorry you have not got the service you would expect from the Australian company (with the same name) that your purchased from on this occasion. We would suggest you contact them directly as we, in the UK, will not be able to help you. We hope that they are able to help resolve your issue and we are sorry we are not able to help you further.

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