Dear Henk,
Thank you for your feedback. Although this is a very late response, we only started actively using Trustpilot today (21 July 2026), so I still wanted to address your review.
First of all, I completely understand your frustration if your application took longer than expected.
Regarding your comments, I would like to clarify that the Spanish authorities do indeed close their offices on official public holidays. In addition, during periods such as Christmas and especially August, many police stations operate with reduced staffing due to holidays. In those situations, appointments can unfortunately be postponed or cancelled by the authorities, which may result in delays. Whenever we are informed of such circumstances, we always communicate this to our clients as soon as possible.
We are committed to being transparent and keeping our clients updated throughout the entire process. Since taking over the company, customer satisfaction has been our highest priority. If you're interested, you can also have a look at our Google reviews, where we currently have an average rating of 4.8 stars based on more than 360 reviews:
https://share.google/Pg6YditX4VtubKBlr
Thank you again for taking the time to share your experience. We genuinely appreciate all feedback, as it helps us continue improving our service.