I am disappointed to say that their customer after-care is non-existent. Despite having a decent removals service, a few items were damaged. I reported these via WhatsApp, two emails and 3 phone calls... Ver mais
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Veja o que dizem as avaliações
Before I explain why I had to give a really low rating, I want to say that the two movers were amazing, Annised and Samson - super lovely and kind - but the office or administrators at NGS removals we... Ver mais
A empresa respondeu
Ken and Gomer were efficient, professional and made my move less stressful. They ensured they wiped down all of my furniture with anti-bacterial wipes before bringing it into my house and had gloves a... Ver mais
Polite, professional service from start to finish Smooth and easy process from start to finish. Nima Group Services turned up on time and carefully packed all our stuff and carried them down 3 flig... Ver mais
Detalhes da empresa
- Serviço de transporte e armazenamento de móveis
- também em
- Faz-tudo
- Loja de materiais de escritório
- Reparo de equipamentos de escritórios
- Serviço de Entrega
- Serviço de Limpeza de Carpetes
Escrito pela empresa
Packing, Moving And Cleaning. . Commercial & Residential Removal . Man And Van Services . Waste Clearance . Furniture Assembly . 24/7 Availability
Informações de contato
20-22, N1 7GU, LONDON, Reino Unido
- 01923909390
- Enquiries@nimagroupservices.co.uk
- nimagroupservices.co.uk
3,5
Bom
122 avaliações
Sem histórico recente de pedidos de avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Great experience
Quality efficient service & would recommend to anyone.
27 de junho de 2021
Avaliação não solicitada
I was so amazed
27 de junho de 2021
Avaliação não solicitada
NGS are well trained experts who really…
NGS are well trained experts who really made an effort to move my furniture to my new home in such a short amount of time
27 de junho de 2021
Avaliação não solicitada
Thank you 😊
Thank you , my experience was excellent with the carpet removing and putting furniture in storage.
27 de junho de 2021
Avaliação não solicitada
Moved to a different county
Moved to a different county, used this service to deliver my furniture to my new house hold, everything was 👍
27 de junho de 2021
Avaliação não solicitada
Exorbitant hidden charges
Incredibly greedy company. I ended up paying double what trustworthy companies had offered because of hidden charges. What's worse, I still keep finding damages to my belongings. You will not pay the quote they give you - avoid at all costs.
Edit: Of course I okayed before I was made aware of the hidden charges - that's just common sense. For full disclosure, the quote for labour was £535+VAT for a full day. Yes, it ended up being a 14hr job. What did I end up paying though? £2,337. This doesn't even include the £20 booking fee or the extra £10 for 8am arrival" They will charge you every way they can - do not give your business to a greedy company like NGS.
27 de junho de 2021
Avaliação não solicitada
Resposta da NGS Removal
Hello Hana,
Thank you for taking the time to give us your feedback.
We are sorry for your unsatisfactory service we do apologies, if we have not been made aware of the magnitude of the house hold contents the move can be unpredictable.
We were not made aware of any issues regarding the service we provide on the day or during as our salsas member was in contact during the move and nothing was expressed.
The job you booked for was for 8 hours and it ended up being a 14 hour service to due magnitude of items.
Customers are able to hold the service at any point if they did not want to continue but the team made you aware that you have gone over your 8 hours of quoted service and you okayed them to continue.
We are sorry you had a negative experience and wish it was expressed to us directly as we had the information that the job went well even thought the time and been exceeded.
I’m regards to damages made this should have been reported to us directly and we would have delt with the matter, if you could send us in some photographic images of the damage that would be greatly appreciated.
Kind Regards
NGS
Bubbly and lively people
Bubbly and lively people, hard working staff. The weather was terrible but they stoll completed the tasks required.
26 de junho de 2021
Avaliação não solicitada
10/10 amazing experience would…
10/10 amazing experience would definitely recommend!!!
13 de maio de 2021
Avaliação não solicitada
10/10 Experience
I had an amazing experience. I would definitely recommend
11 de maio de 2021
Avaliação não solicitada
Wonderful experience!
Wonderful experience. Service was friendly, professional and polite.
7 de maio de 2021
Avaliação não solicitada
Had a lovely experience with their…
Had a lovely experience with their services. Great team and would recommend anyone. Pamela
7 de maio de 2021
Avaliação não solicitada
Excellent service
7 de maio de 2021
Avaliação não solicitada
Honestly such a good service
Honestly such a good service, polite and helpful, reliable and got the job done efficiently. Thank you
7 de maio de 2021
Avaliação não solicitada
Great customer service
7 de maio de 2021
Avaliação não solicitada
Professional and polite
Excellent service, I would highly recommend. The staff were very professional and polite throughout. They handled our furniture and belongings with great care and moved our stuff safely. The entire process was very smooth, they made our moving experience stress free.
Would definitely use their services again!
6 de maio de 2021
Avaliação não solicitada
Customer service on point
5 de maio de 2021
Avaliação não solicitada
Great experience
5 de maio de 2021
Avaliação não solicitada
the carpet has been in a good condition…
the carpet has been in a good condition for some time, it’s a very recommended place
5 de maio de 2021
Avaliação não solicitada
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