I placed an order over 3 weeks ago for a patient of mine for some cards. After 3 weeks nothing had been shipped. I contacted nine lives to request a cancelation and refund. Three emails later I have n... Ver mais
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Veja o que dizem as avaliações
There was an issue with shipping and someone called me to straighten out my address I had made a mistake on. Also quickly responded to me personally in English when I accidentally chose French.
It was very difficult to find the product that we wanted and were pleased when we found out that NineLife ws able to meet our need. During the purchase we were kept well informed and the product was... Ver mais
Delivery was made on time as promised. The products were wrapped properly and protected from damages. The items matched my order. I received continuous updates on the tracking of my order, thank yo... Ver mais
Sem histórico recente de pedidos de avaliações
Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas
Respondeu a 66% das avaliações negativas
Normalmente responde dentro de 1 mês
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Make mine a Builders
Fast, efficient service. Very happy to have our favourite tea arrive promptly. Tracked it door to door and it arrived as promised.
I like that my order was delivered on time.
I like that my delivery arrived on time
Problem rectified
My first order got lost in the mail strike in Canada but another one was sent promptly.
Organic and very low lead.
I bought this brand due to its very low lead content. This is a very serious situation with global cinnamon rt now. Pls monitor yr brand so we always know that it is clean and pure. My shipment was lost during the cdn mail strike but finally came. Company was easy to communicate with.😇
Love the bracelet
We really like the Bracelets just took for ever to receive should have had them long before the postal strike but never the less yes I would buy from here again but work on your delivery And they do work excellent quality
Exactly what I asked for exactly when I…
Exactly what I asked for exactly when I expected it.
First time, but not the last
Even faster delivery than anticipated!!
They overcharge
They overcharge. The bfree cup is $45 on its website, ninelife charges $178 for 2.

Resposta da NineLife Canada
Excellent
Quick shipping, excellent customer service .. love them
You were very good at communicating
You were very good at communicating, I appreciate that.
Satisfied with the products
Satisfied with the products, received products in a timely manner.
I have been using the insoles for…
I have been using the insoles for almost 30 years now
Good communication
Good communication, fair prices and efficient shipping.
Complete scam phishing site
Complete scam phishing site. Still after six months continue to get scam shipping emails from Ninelife...giant scam, sold my info to scammers, never sent what I ordered...India based responses from so called customer care people..its anything but

Resposta da NineLife Canada
I received 3 out of 9 pieces ordered and paid for. What A JOKE
Read Swapnil’s response to my complaint about receiving phishing emails from scammers who try to get information by pretending to be from NineLife, Ninelife, etc. (all the same people) .. because HE SELLS OUR EMAIL ADDRESSES TO THEM:
“The email is not from our company” LOL
I received 3 out of 9 pieces ordered and paid for. What A JOKE
I believe this vendor is selling his customers' email addresses to scammers such as fake shipping companies that ask for personal information and charge money for tracking NineLife, Ninelife, etc.
THE same shop is under many different names, just slightly different spelling or different capitalized letters.. therefore Feedback for poor service can be ignored because as they say ‘your order is not from this Shop’.. with the same person ‘Swapnil’ responding to feedback for all of these shops.
His response to poor feedback is often the following statement: "there is no order corresponding with this review".

Resposta da NineLife Canada
Does anyone have experience receiving a…
Does anyone have experience receiving a refund from Ninelife? I just returned an item and now I'm getting strange emails that says my order is on the way. I already received and returned my order

Resposta da NineLife Canada
No value with Nine Life
I purchased Frisk extra strong mints from Nine Life Canada. When the package finally arrived, it contained one small package. The price? $60.00 plus taxes and shipping. Because the pictures in the ad included a shot with 12 packs, and because of the price, I assumed l would receive 12 packs of mints. No. One small container for $60.00 plus! I left emails and phone messages at their 24/7 "support line" and did not hear back. Note: Items cannot be returned without first contacting NineLife. How can you do that when they do not respond? Beware this company!!

Resposta da NineLife Canada
I would rate them a zero
I would rate them a zero. A scam. My product never arrived. Correspondence always said it was still route. No response when I asked for a refund.

Resposta da NineLife Canada
THEIVES
Customer service responded after I submitted a bad review. Unfortunately still terrible. They asked me if I’d accept a substitute product when I ordered energy gels. I said no. They sent the substitute product months later and now are saying they can’t refund me as it’s outside of the 14 days return policy. This company is fraudulent, do not order from them.
Update: This was my second review, because the first one was not resolved, so followed up. The response below is exactly the same as the response to the first review, so it is just an automated message as the review doesn't even respond properly to my review.

Resposta da NineLife Canada
Scammers
I should have taken the other negative reviews more seriously before I ordered from Ninelife.ca. They misrepresent product, take your money and then disappear (customer service gives zero response). The product that I ordered showed an image with 6 bottles of Hollander chocolate syrup - making it appear that if you ordered, you would be getting 6 bottles of syrup. The price appeared fair and equal to about 6 bottles of syrup so I ordered two - meaning 12 bottles in total. Instead I got two bottles! Why would I ever pay $295 for two bottles - a product that I know full well sells for roughly $30 each. Their customer service won't return my emails with any answer. A terrible theft of my hard earned money. RUN from this company as fast as you can. DO NOT TRUST THEM.

Resposta da NineLife Canada
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