Little Hannah was great, she was extremely helpful with install of my purchases. But..she was 30 minutes late to our meeting because her boss held her up...Guess he wasn't concerned about keeping a cu... Ver mais
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Veja o que dizem as avaliações
Being able to work with the same person each time (Grace!) has made it a pleasure to do business with Ninza Trading. Grace has been a significant factor in my decisions to buy from Ninza, providing to... Ver mais
Just got off the remote help with Ninza support tech Kim Harmon. Very professional and polite. She went above and beyond helping me with my situation. Adding additional information while taking care o... Ver mais
Littel Hannah was more than helpful. She reminded me about our appointment to help configure Smart Retracement Channel. Great Job and always great to know companies can have genuine assistance like L... Ver mais
Detalhes da empresa
Escrito pela empresa
ninZa.co provides the world with 150+ pro-grade NinjaTrader indicators, used and loved by 30,000+ traders worldwide!
Informações de contato
Vietnã
- support@ninza.co
- ninza.co
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Dear Grace,
Dear Grace,
I trust this email finds you well.
I received your recent communication regarding the ninZa.co indicators and wanted to express my sincere appreciation for your proactive outreach and the valuable support you've offered. It is truly commendable that ninZa.co provides such dedicated assistance to help users optimize their trading solutions, be it through fine-tuning setups, exploring synergistic combinations, or presenting upgrade opportunities.
Presently, I am quite pleased with the current performance and configuration of my indicators. They are operating effectively within my established trading framework, and I am satisfied with the results they are delivering. Consequently, I do not find myself in immediate need of adjustments to my settings, suggestions for combining various tools, or inquiries regarding potential upgrades at this moment.
Your commitment to client satisfaction and your team's readiness to assist are greatly valued. It's reassuring to be part of a community that prioritizes user success.
Thank you again for checking in. I extend my best wishes to you and the entire ninZa.co team.
Sincerely,
Noah Dupuis
Flora's Amazing and professional Service
Hi Flora,
I am extremely impressed of your support and service you extended to me during my indicators purchasing process. You were so patient and followed with me at every step to get me good service. Keep up your good work!
Best!
Vedvyas Rao
5 stars for kimmie
rating 5 stars for kimmie. she helped me tremendously and really nice . :)
Ninza.co has excellent customer Service
Ninza.co has excellent customer service. They are very helpful and go above and beyond. In my 30+ years of dealing with all kinds of companies, Ninza.co has the best customer service I have ever experienced.
I have been dealing with them for maybe 3 years or so now and I am continually impressed. I usually deal with Grace or Cute Flora. Both are fantastic. In my recent purchase Cute Flora went above and beyond for what she did for me, and it was greatly appreciated.
Samuel
Flora from Ninza.co has really made a difference
I’ve bought and used indicators from many different companies over the past 5 years - Ninza.co is the best so far (by far) - I’ve bought and used around a dozen so far and I really like how they’re built (I use them inside of their semi-automated Captain Optimus Strong auto-trade management tool).
Moreover, the assistance provided by Flora in getting them setup has been above and beyond any support I’ve ever received from a company that creates trading indicators and systems. Flora has even remoted-in to my Trading PC / VPS more than once to assist in getting them setup quickly.
The settings she recently helped me with (which is the main reason I wanted to write this) have really resulted in some great trades.
I’m not aware of any other indicator / trade system creators out there going to this level of service - Flora is great at it, and fun to work with too.
One word...Hannah!
One word...Hannah! Man, I took the longest time to decide and she was very generous, patient, and encouraging. I did some research on Ninza.co and found they are a reputable company with strong recommendations. But what really sold me was the friendliness of their salespeople like Hannah who helped me place an order tonight. Kudos to her leadership and to her for making my experience not only painless but pleasurable. I look forward to working with and prospering with them in the future. I can't wait to start profiting from using their tools. Thank you Hannah so much for getting me started!!!
Grace was AWESOME! taking care of me.
I'm totally impressed with the following about ninZa.co service from all of the girls, but Grace is my favorite. Product knowledge and support. Great pricing. Always there to offer advice and get everything setup. Looking forward to using the new software. I'll comeback and write a review.
Does not work as advertised
The Cumulative delta Indicator that I purchased a few weeks ago is a joke. While using it trading, there is no clear indication what the delta is showing. It's has colors which don't make any sense about any delta trend or changes of direction. Don't waste your money like I did on this garbage indicator I should get a full refund of $158 for false advertising, wasting my time and money. DO NOT BUY!
Unless they make this product right with me, this will be my first and last purchase from ninZa.co
A Positive Experience
The ninza company develops quality indicators at a fair price. The indicators really do increase my odds of making money day trading. Also I like how honest
Kim was and she also came onto my computer at no extra cost and set up the auto trader. The company is headed in the right direction because they have good indicators, and polite helpful employees like Kim
Ninza.Co is one of the very best companies
My experience with Ninza has been absolutely amazing
Not only are their products some of the very best, what really sets them apart is their support staff
Grace (who helped set things up for me) was absolutely world class
She was patient, kind, very well informed and lightning fast
I cant speak highly enough about her
I am very grateful
Exceptional customer service from Kimmie at ninza.co
From the moment I reached out, Kimmie showed a level of kindness, professionalism, and dedication that truly impressed me. She went above and beyond creating a custom package tailored to my needs, guiding me through both the purchase and installation processes, and handling every detail with expert care. Her support made everything feel incredibly smooth and effortless.
Even as a highly demanding customer who has requested multiple exchanges, I was met with nothing but patience, honesty, and fairness. Thanks to ninza.co’s excellent exchange policy and more importantly, Kimmie’s unwavering support and commitment I always felt valued.
What sets Kimmie apart is her genuine care. Every interaction felt like speaking with a trusted friend who sincerely wanted to help. I'm deeply grateful for her exceptional service and ongoing support.
Thank you, Kimmie—you really are the best!
Excellent Products and Customer Service
My husband bought a couple of indicators from Ninza. He got help from Grace, who helped him set it all up as he is NOT “Computer Savvy” only to lose it all that night after he closed everything. Poor Grace had to redo everything again and spend another 2 hours reconfiguring and was more than happy to do it. He always says if you want great service “Ask for Grace, he gives her a 10 star review”. He keeps praising Grace so much it’s making me jealous!! In saying that, Ninza’s customer service is exceptional. I would highly recommend them to everyone.
Received 5-Star Customer Service from NinZa.co
This was my second purchase from NinZa.co for their products are always top-notch. On my purchase today I also learned how their customer support is even more top-notch. The assistance that I received from Little Hannah W., was nothing less than exemplary and truly professional in every aspect. Little Hannah took it upon herself to stay late to remotely help with configuration issues. Her above and beyond 5-star service commitment has made me a lifetime customer and allowed me to highly recommend NinZa.co to others.
Flora has been kind enough to guide me…
Flora has been kind enough to guide me through all the steps and went above and beyond for me, even after the transaction was made for the indicators. She was patient and did everything in her power to help me get the support I needed. I recommend her as a trustworthy agent of NinzaCo. She's an excellent customer service rep!!! 6 starts out of 5 :-) Thanks Flora.
Help required with an indicator after reinstalling NT8
I spoke with Hannah and once again she was wonderful.
She resolved my issue promptly and efficiently and is always a pleasure to speak with (I have requested her assistance previously).
Hannah is a credit to Ninza.co and always goes over and above to assist whenever I need help.
Amazing customer service
Amazing customer service! They helped me through everything. Hannah is great and is my point of contact. So helpful!
Great Products and Great Support
Recently purchased ATR shield and I am impressed by the quality product and what is planned for the future of this piece of software. Very impressed with the customer serviced and information received from Grace. I will be buying more from this company in the months ahead as they actually deliver what they promise unlike so many other companies that service the futures trading marketplace.
Great customer service
Great customer service. Especially Kimmie. She asked me what I wanted several times. With help from the team she found a solution. And replaced my product.
Awesome customer Services
I was greatly helped by an Agent named Cute Flora. She was super professional and knowledgeable. She addressed all the difficulties I was experiencing when trying to purchase one of their products. I got good discounts too!
Cute Flora, you are awesome and thank you!
The best stuff for Ninjatrader platform
ninZa.co and RenkoKings indicators are the best.
If you believe in Tech analysis, user of Ninjatrader platform, you need these indicators to navigate the markets. I always interact with Kim Harmon on Discord, she has exellent knowledge of products, features, settings with awesome discounts.
Thanks so much.
AL
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