Lookfantastic Avaliações 1.524

Still not received a proper response from my previous review. I have had a subscription for the monthly beauty box and there is something wrong their end with collecting the payment. All they say is go to this link and it just takes me to the 'shop'. Emailed numerous times to no avail.

Får aldri pakken min. Har sendt flere klager
Tror jeg bestilte den i seint mars. Snart 2mnd

Kjøpte produkter til kr 1625,-. Frakt kom ikke opp før jeg trykte betal ( frakt kr: 145,-). Så kom det en egen faktura på moms og fortolling på kr 815,- noe det ikke var opplyst tydelig at jeg måtte. Ble dobbelt så dyrt totalt.

Dette er andre gang jeg bestiller denne varen, da første kom i retur til dere uten grunn. Så jeg har betalt kr 145,- for frakt for ett produkt jeg ikke har mottatt og i tillegg så må jeg bestille på nytt. Ganske dårlig

Just an update for my last issue. After months of no progress, back and forth and stress. I eventually got back my refund. I’m glad for this however my trust is now broken for this company. I usually start small purchases with companies I’m unfamiliar with and I would love to do more shopping, however, I’m not certain how I feel about shopping here anymore. I recommend look fantastic but at your own risk. Again I’m thankful for my refund

Ikke kjøp noe fra denne nettsiden, kjempe dårlig kundeservice (ingen svar i det hele tatt) og har ikke fått produktet jeg bestilte for 1mnd siden.

Terrible service — avoid ordering from Look Fantastic

I’m appalled by the poor service I’ve received. My order was messed up twice, and instead of resolving it, I’ve had to chase them constantly for a mistake that was entirely theirs.

I requested an escalation over a week ago, but no one from the escalation team has reached out. I follow up daily, yet I keep getting the same copy-and-paste replies — it’s obvious no one is actually reading what I’ve said.

Really disappointing experience. I won’t be ordering from Look Fantastic again and wouldn’t recommend them to others.

Just to add post this review as mentioned by a look fantastic rep I would be contacted which I was and again they were of no help as they didn’t bother to read and understand the issue. So basically nothing has changed!!!!

Lett å finne ting, kul nettside

I have not yet received the item so I can not say much about that, but I did have the awfull surprise to receive an invoice from the customs which is half the price I payed for the order. If I knew I had to pay this additional price (450 kr) for the customs I wouldn't have ordered from this website. So I would say that they are not honest and I would not recommend.

Enormt utvalg av gode produkter.
Lett å finne frem. Brukervennlig nettside.

Bestillingssiden var lettvin, oversiktlig og grei. Det var lett å fortsette som gjest, og manøvrere til betalingen.

Dear Lookfantastic,

I have sent a formal complaint letter to your emails regarding the repeated failure to provide several outstanding invoices from previous orders.

As stated in the letter, we require a full resolution and submission of all pending invoices by Friday, 11th April 2025, in line with an ongoing VAT compliance check by HMRC.

Your immediate attention to this matter is both expected and appreciated. Kindly refer to the email on any of the emails listed above for the complaint letter and invoice list.

We need an urgent response to this query.

I have recently made a purchase for over £200, the product was never delivered and proof was sent to this company. They contacted the courier who said it was lost in transit! Then I received another email stating they were waiting for the courier to return it. Return what I thought the courier said it was lost! Next day they said they would send a replacement and I have heard nothing! My order has been fulfilled on the website even though I haven’t received it and the replacement hasn’t been confirmed by any courier. To top it off this rude company now have my money and are ignoring my messages, and won’t pass me to a complaints department. No product, no refund and not responding to emails!!

UPDATE
*** Just shows what a poor review can do! The order was sent out yesterday and I received it today thank you! It shouldn’t have come to this though, your team should have been on it the moment I proved the courier hadn’t delivered it. And my questions should have been answered not ignored. I appreciate the credit to my account ***

Kjøpte produkter til kr 245,-, men med porto

Bestillingen kom ikke. Prøvde reklamere, men man når ikke tak i kundeservice gjennom e-post, kun egen profil, som sender svar per e-post. Fikk endelig kommunikasjon og kundeservice bad meg om å skrive ut et dokument, signere for hånd, skanne det inn igjen og sende skjemaet til dem for at de skal UNDERSØKE hvor min leveranse er. Men skjemaet de krever man skal skrive ut er ikke tilgjengelig og man får 404-html feil.

Dette har vært en svært ubehagelig og krevende opplevelse. Aldri opplevd mer tungrodd kundeservice. Jeg er spent på om jeg får bestillingen min som skulle vært her for 1 måned siden.

Det tok over tre uker å motta varene. Jeg måtte betale toll noe det ikke var opplyst tydelig at jeg måtte. Når pakken ankom var den helt most og tydelig reparert underveis. Jeg kommer ikke til å bestille mer fra LookFantastic

Har et stort utvalg av produkter du egentlig bare finner i I USA osv. Så var veldig fornøyd å finne det i Norge. Alt funker som det skal og alt gikk gjennom.

LOOKFANTASTIC horrendous customer service. Ordered 2 items, expensive items, their courier has claimed they delivered it at midnight! We have cameras which confirm I have not received any deliveries. No phone number and chat customer service lead one chat to another without any resolution. Now they are holding my money, refuse to give me a call and are playing games! Avoid them like the plague. Please be vary. Don’t use these people!!! They are thieves!
The order number is 654350995 - they use this standard message below to reply but never resolve!!

Lett å bestille ,god oversikt