The item came flat packed - I must have missed the correspondence as we assumed it would be assembled.
A empresa respondeu
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Veja o que dizem as avaliações
Sale staff knowledgeable on the product we wanted. Great for our small Parish Council to be able to pay on invoice and by cheque - saves time spent checking out the company. Prompt processing and de... Ver mais
A empresa respondeu
The sales team were great from getting sample to me to booking in delivery date. Re delivery, I requested driver call 30 mins before arrival, but he called on arrival. As delivery truck broke down i... Ver mais
A empresa respondeu
Good price, lovely product and fast delivery. If I was being picky, the tracking app told us it would be delivered on a Thursday, despite being told there would be a phonecall first. The call came on... Ver mais
A empresa respondeu
Detalhes da empresa
- Serviço de fabricação
- Suporte para Bicicletas
- Escritório de Construção e Manutenção
- Fornecedor de Equipamentos para Construção
- Abrigo
Escrito pela empresa
Founded in 1990, NBB has become the UK's Leading Manufacturer of Smoking Shelters. Not only do we offer Smoking Shelters but our extensive range exceeds 150 variations of Walkways, Canopies, Porches, Cycle Shelters and Custom Made Shelters, protecting your visitors and staff from the elements. If you are unsure of which shelter solution you need, call our friendly sales team for help and guidance. Furthermore to make life easier for you we offer an installation service anywhere on the UK mainland.
NBB Outdoors
Escrito pela empresa
- Manufactured in Poole, Dorset
- Call our helpful sales team on 0800 1777 052 for quotations or further information for any of our products.
No Quibble Guarantee
Free Delivery on all orders over £250
Orders up to £249.99 (excluding VAT) are charged at £9.50 per order. Shipping rate for signs is £3.95
Informações de contato
First Floor Fleetsbridge House, Fleets Corner Business Park, Nuffield Road,, BH17 0LA, Poole, Reino Unido
- 0800 1777 052
- sales@nobutts.co.uk
- nobutts.co.uk
4,0
Muito Bom
93 avaliações
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Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Highly recommend!
This is the second time Duloe Parish Council has purchased from NBB Outdoors, and both times have received high levels of service and are very pleased with the quality of the products. Highly recommend.
Thanks go to Gemma Peek for her excellent customer service!
5 de fevereiro de 2025
Avaliação não solicitada
Resposta da NBB Outdoors
What a lovely review! We will be sure to pass on your comments to Gemma and the sales team! We hope to see you again very soon.
Kind Regards,
NBB Outdoors Customer Service Team
Easy to order delivered quickly quality…
Easy to order delivered quickly quality item
12 de dezembro de 2024
Resposta da NBB Outdoors
We’re delighted to have brought some Christmas magic to your experience. Thank you, Heather!
Kind Regards,
NBB Outdoors Customer Service Team
Easy to order and efficient delivery
18 de novembro de 2024
Resposta da NBB Outdoors
It’s great to hear you’re satisfied with our service. We appreciate your review, Jane!
Kind Regards,
NBB Outdoors Customer Service Team
The picnic bench is brilliant.
The picnic bench is brilliant.
The service was second to none, as were the customer service team . They couldn’t be faulted .
Thank you eveyone at NBB
7 de novembro de 2024
Resposta da NBB Outdoors
What amazing feedback! It’s wonderful to hear that our service and product quality worked well for you! Thank you for your kind words, Janet!
Kind Regards,
NBB Outdoors Customer Service Team
A component was missing from the…
A component was missing from the original delivery but this was quickly rectified following a phone call.
8 de outubro de 2024
Resposta da NBB Outdoors
Thank you for this review, David. We're sorry to hear that there was a part missing but please know that our team was straight on the case and resolved this matter quickly. Thank you for letting us know.
Kind Regards,
NBB Outdoors Customer Service Team
Good product, very robust!
Good product. Strong, heavy. The only thing that I didn’t like was the no contact.
9 de setembro de 2024
Resposta da NBB Outdoors
Thank you for this feedback, Mavis. I've double-checked with our sales team who advised that the order was delivered successfully by DX Freight. They would have sent you an email notification regarding the delivery. Please double-check your emails (including your junk folder) and let us know if this email was not received.
Thank you for your cooperation.
Kind Regards,
NBB Outdoors Customer Service Team
Sale staff knowledgeable on the product…
Sale staff knowledgeable on the product we wanted. Great for our small Parish Council to be able to pay on invoice and by cheque - saves time spent checking out the company. Prompt processing and delivery, although a minor shame the "system" didn't allow for a phone call before delivery and delivery to the Park rather than private address.
8 de agosto de 2024
Resposta da NBB Outdoors
Thank you for your feedback! We're glad to hear that our staff was knowledgeable and that the payment options worked well for your Parish Council. We appreciate your comments about the delivery process and will take them into account for future improvements. Thank you for your support and understanding!
Kind Regards,
NBB Outdoors Customer Service Team
great price and quality ,very quick…
great price and quality ,very quick delivery
8 de agosto de 2024
Resposta da NBB Outdoors
Fantastic to hear. Thank you so much for taking the time to review us.
Kind Regards,
NBB Outdoors Customer Service Team
Fast turnaround from order to delivery
Fast turnaround from order to delivery, great service.
7 de agosto de 2024
Resposta da NBB Outdoors
Amazing news! Thank you so much for this brilliant review. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Package damaged and 20 days to get…
Package damaged and 20 days to get replacement???
7 de junho de 2024
Resposta da NBB Outdoors
Thank you for this feedback, Jeffert. We are very sorry to hear about this damage and delay.
I have checked with our sales team and they provided this timeline of events:
We first confirmed that the bench got damaged whilst in transit. When you spoke to our sales team, Chris advised that we no longer had stock in-house for that colour but did offer an alternative colour instead as we had availability in black.
You respectfully turned down the offer and requested to proceed with a replacement in brown. Therefore, Chris arranged for a resend however advised the lead time was around 20 days. You then informed Chris you would be on holiday next week and would not be able to accept delivery until you had returned.
We apologise again for the damage that was caused via 3rd party courier and hope this helps to explain why there was a delay to your order.
Kind Regards,
NBB Outdoors Customer Service Team
Excellent customer service and contact
26 de abril de 2024
Resposta da NBB Outdoors
Fantastic feedback! We are so happy to hear that our customer service team were able to assist you fast and efficiently. Thank you for this review and we hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Resposta da NBB Outdoors
Sublime news! It's great to hear that you love the product! Thank you for this awesome review, Ashby. We hope to see you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Delivery was a box short
Delivery was a box short, so the order was not fulfilled. The table top was also damaged.
20 de março de 2024
Resposta da NBB Outdoors
Thank you for your feedback, Neill. We are sorry to hear that there was an issue with your delivery.
I've spoken with our sales team and they've advised that they've spoken with you over the phone and are currently just waiting for images to come through. Once we have them we investigate this matter for you and find a resolution.
Kind Regards,
NBB Outdoors Customer Service Team
fast delivery
15 de fevereiro de 2024
Resposta da NBB Outdoors
Amazing news! Thank you for your review. We hope to hear from you again soon.
Kind Regards,
NBB Outdoors Customer Service Team
Fast delivery
2 de janeiro de 2024
Resposta da NBB Outdoors
Wonderful to hear! Thank you for your review, Terry.
Kind Regards,
NBB Outdoors Customer Service Team
Excellent customer service
Bin originally came without a liner but following an email and online chat, the issue was resolved and we received the missing part the following day.
Excellent customer service from Gemma.
29 de setembro de 2023
Resposta da NBB Outdoors
Hello Paul,
Thank you so much for taking the time to review us. I'm sorry to hear you had an issue with your bin, but I'm so glad to hear that it was sorted for you right away. We hope to see you again!
Kind Regards,
NBB Outdoors Customer Service Team
Fast delivery and value for money
18 de setembro de 2023
Resposta da NBB Outdoors
Fantastic to hear, Manny. We hope you are happy with your order.
Kind Regards,
NBB Outdoors Customer Service Team
Very easy to order
Very easy to order, and delivery very quick and efficient. The bench we ordered was very easy to put together and is very sturdy. Excellent all round!!
11 de setembro de 2023
Resposta da NBB Outdoors
Thank you for the review.
Hope to see you again soon. Take care!
Kind Regards,
NBB Outdoors Customer Service Team
Resposta da NBB Outdoors
Thank you for the review. Hope to see you again soon.
Take care!
Kind Regards,
NBB Outdoors Customer Service Team
Quick delivery and good quality shelter
24 de agosto de 2023
Resposta da NBB Outdoors
That's amazing to hear. Thank you for the 5* review. We hope to see you again soon.
Take care and have a great day!
Kind Regards,
NBB Outdoors Customer Service Team
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