Ware zurückgesendet und 12 Tage später noch keine Rückerstattung. Auf meine Frage an den Kundenservice weshalb es so lange dauert kam die Antwort der Service sei aufgrund des Summersales beschäftigt... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
I’ve honestly been obsessed with this brand lately! The fit is so flattering, and the styles are super on-trend without feeling overdone. Whether I’m dressing up for a night out or just running errand... Ver mais
Great quality clothing and fast delivery. I ordered a small “boone double breasted coat” it fits perfectly. Most negative reviews on here are unjust. At first I was hesitant about ordering but th... Ver mais
A empresa respondeu
Provo altro acquisto dopo la prima infelice esperienza…Acquistati camicia bianca e pantaloni grigi. Confermo la qualità oscena per il prezzo pagato. Polo rovinata dopo il primo lavaggio (30gradi come... Ver mais
A empresa respondeu
3,3
Bom
958 avaliações
Respondeu a 71% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Horrible place
Horrible place, terrible service. I unfortunately bought clothes from there to a very important date: my marriage. It never arrived and they said it was my fault because I didn’t add the right address, however I checked and I wrote the right address. I will ask all my friends to disseminate how this place is HORRIBLE. The guy in the phone was just the worse client support, to add even more bad elements to this nightmare.
Run from them.
23 de outubro de 2023
Resposta da Nohow
Dear Thaina,
Thank you for taking some time to share a review which is completely false. First of all, we inform you that our calls are recorded, so we have evidence of how rude was your boyfriend at the phone, so you should refrain from declaring the opposite of the truth.
Additionally, you called our support a week ago and nobody was rude with you, but we replied in a kind way providing the required support, but in that case we didn't see a 5-star review, that is very convenient! In any case, as you can read from the emails below supporting the truth, the address you indicated was missing information, that's why we contacted you via email. Despite our instructions sent to DPD, the package has been sent back to the sender and the issue is not depending on our company.
For all customers that will read, below you can find all the correspondence, proving that your review is completely false.
------------------------------------
NOHOW 4 giorni fa (ven, 20 ott 2023 alle 5:58 PM)
Dear Andreza,
Following our conversation, we inform you that we sent an urgent complaint to DPD that had already sent the package back to the sender, despite our instructions.
The reversion has been interrupted and the package has been re-scheduled for the delivery. Please indicate every suitable additional information about your address, such as floor and door, to avoid further inconvenience. We indicated that you were available at home but nobody called you at the phone.
Additionally, according to our localization, the building should be the one shown in the pictures attached, please confirm.
Thus the shipment should be delivered starting from next Monday. Please monitor the tracking number constantly.
Apologizing for the inconvenience caused by the carrier and thanking you for your patience, we remain at your disposal.
Kind regards from the NOHOW Team
------------
Zazaklein ha risposto 4 giorni fa (ven, 20 ott 2023 alle 7:49 PM) A:"Nohow Support"
I confirm that the picture of the building is correct. Flor is : Entresuelo 2
Phone: XXXXX
--------------- thainaxxxxz@gmail.com replied:
Good Afternoon!
I ordered clothes there for my marriage and it was supposed to arrive on the 16th, however up until now it didn't arrive. I'm very concerned about it as I'll have less than a week to make sure it fits and do any adjustments if needed. As you will ship with the same company that didn't deliver on my address (explicitly said and explained) me and my partner don't trust it will arrive. Could you please send another one with an emergency shipment? Otherwise it's likely I won't have clothes for my own marriage. Or please, give me another option that we know will arrive ASAP. I would also like a refund for this profound inconvenience.
Regards,
Thainá
------ NOHOW replied:
Hi Thaina,
We are sorry but, as indicated by DPD, the package has been returned back to the sender since the address was incorrect or missing information.
In this case, you will receive a refund on the original payment method within the 10 business days following the delivery of the package.
Apologizing for the inconvenience which was independent of our willingness, we inform you that we already opened a complaint with DPD for the bad service provided, despite our instructions. We are aware of the issued this carrier is causing, for this reason, we look forward to changing the carrier as soon as possible.
Thanking you once again for your patience, we wish you a pleasant day.
We wish all the best.
The NOHOW Team
Ottimo Eshopping
Ottimi prodotti di design e qualità.
Servizio cliente molto efficace, per sostituzione taglia e reso. Prezzi molto favorevoli per il tipo di prodotto in vendita.
2 de outubro de 2023
Avaliação não solicitada
Resposta da Nohow
Gentile Nicolò,
Siamo lieti di sapere che sia soddisfatto dello shopping effettuato sul nostro sito e la ringraziamo per il suo feedback, molto importante per la nostra crescita e sicuramente utile ad altri clienti.
Confidando di risentirla presto, il nostro team è a disposizione per qualsiasi necessità.
Cordiali saluti
Il Team NOHOW
Ho ordinato 2 camicie di lino
Ho ordinato 2 camicie di lino, stesso modello, stessa taglia ma colore differente.
Una volta ricevuti i prodotti ho constatato che le due camicie, nonostante fossero stessa taglia e stesso modello, differivano di 3,5 cm di spalla e 5 cm di girovita.
Ho contattato l'assistenza che mi hanno risposto che avrei dovuto telefonarli prima di effettuare l'ordine in modo da avere info più approfondite.
Come fa un cliente a immaginarsi che le misure differiscono quando non c'è una nota nella pagina?
Ora devo fare il reso a spese mie.
AGGIORNAMENTO:
Nel corso della telefonata mi è stato spiegato che c'era una tabella delle taglie, in verità non c'era una tabella, ma una riga con indicate le misure della taglia L, da considerarsi per lo più come indicazione, non essendoci altre misure di confronto.
Inoltre verificato ciò, ho fatto notare che se cambiavo colore di riferimento nella pagina, la misura riportata in cm rimaneva la stessa.
In pratica per vedere la misura in cm aggiornata dell'altro colore, avrei dovuto fare una ricerca completamente nuova uscendo dalla pagina.
Quale cliente farebbe mai una ricerca con questa modalità?
Spero che il mio feedback sia utile a futuri clienti.
25 de agosto de 2023
Avaliação não solicitada
Resposta da Nohow
Gentile Cliente,
Siamo spiacenti per quanto ha indicato, tuttavia, questa mattina le è stato spiegato che pur avendo lo stesso nome, si tratta di articoli completamente diversi per i quali sono presenti le misure in cm sulle rispettive descrizioni ma, evidentemente, non ha ben compreso.
Inoltre, ci ha anche riferito lei stesso di non aver minimamente guardato le descrizioni prima dell'acquisto ma di aver acquistato una taglia M a sentimento, perchè solitamente veste una M.
La informiamo che le taglie e le misure non sono universali per cui è sempre bene verificare le descrizioni degli articoli o contattare l'assistenza clienti non solo per reclamare, come ha fatto oggi.
Un cliente può sicuramente immaginare che una taglia scelta a sentimento può non vestire come sperato, pertanto è appunto necessario rivolgersi all'assistenza.
In ogni caso la ringraziamo per il suo feedback seppur incoerente, avendo gli articoli una descrizione dettagliata con misure specificate.
Le auguriamo una buona giornata e speriamo che la sua recensione le sia servita a risolvere il problema.
Il Team NOHOW
Don’t order here, total rip off!
First, I had to pay a high custom declaration fee myself since it was shipped from another country (Italy to Switzerland), no refund done by nohow. I never had this experience from other online shops before.
After returning some of the items, they charged me 1/3 of the item price as a standard return fee! This is not the standard compared to other shops and a total rip off in my opinion! I will for sure never shop there again and recommend you not to buy there as well.
28 de agosto de 2023
Avaliação não solicitada
Resposta da Nohow
Dear Customer,
We are sorry to inform you that you need to pay for importation taxes in Switzerland if you decide to shop from abroad, independently from the shop you buy from.
Additionally, we point out that all the information is clearly indicated in the RETURN & REFUND policy (point 4) on our website, that you specifically accepted while registering your request. This means that you need to read it before.
If you don't read the information we are sorry but this is not depending on our willingness, so for the future you should inform yourself about the Customs duty taxes in your country and read what you accept before purchasing, instead of blaming our company.
We wish you all the best for your shopping.
Best regards
The NOHOW Team
Stay away - Terrible returns/ exchanges process, horrible treatment of customers
I had returned two pair of pants for exchange based on their exchange online module. Sent the pants and never got anything in return. Not the size of pants I had requested to exchange nor my refund. Upon contacting support, got a brief, we are not responsible type of apathetic response. I had been a shopper with Nohow for years and in the past never had done an exchange. What a terrible way to treat loyal customers of a micro brand. I have stopped shopping with them and advise the same.
UPDATE:
Update on my original post as Nohow further validated my original review and assessment on them in a more guilt-free way by
1. Not properly doing the due diligence to validate they knew which issue I was specifically referring to and posted a non-valid separate email that was not the reason for my post.
2. Did not try to email me directly and try to resolve, make amends or understand the issue to get the customer back on good terms.
Below is the actual reason and order for my post/ review:
Bharat Walia
✓
Mon, Jun 5, 6:39 PM
to support, bcc: 1972264
"Greetings!
I had recently placed an order, order # 88608. All the pants were too small so I returned one for a refund and the other two for an exchange but have not heard anything back.
I had shipped the package via USPS from Chicago back to Italy on May 10th. The tracking number is, LH198623725US.
Could you please tell me if you received the order or if it is stuck in customs?
Many thanks in advance!
best,
Bharat"
3 de junho de 2023
Resposta da Nohow
Dear Bharat,
We would like to point out that refunds and size exchange can be granted within 30 days from the order's delivery date as clearly specified in our Return&Refund section of our website. In your case, as kindly explained by our Customer Care Department, you wanted to return an items whose timeframe for return was past due.
Any online or offline store, including us, has Return Policies to accept and respect. As any store, we have the right to refuse a return if it is not compliant with our policies.
In this case, as explained, the portal does not allow us to insert a return request if the timeframe for return of the item is past due. Therefore, we could not help you in this situation unfortunately.
Please kindly note that we do not deny refunds or size exchange if the timeframe for return is still valid. In your case your request was declined by the return portal because it was not compliant with our Return&Refund policies.
Here below our entire conversation showing that we kindly explained the entire situation to you.
Anyways, we wish your best for your future shopping.
___________
Il Mar, 6 Giu alle 1:42 AM , Bharat Walia (bharat.walia@gmail.com) bharat.walia@gmail.com wrote:
Hello,
I had placed the order above and there was one item I did not get a chance to return, the Jose Brown/ Beige Men's Sandals, size 43.
I realized when I tried to return that the return window may have passed.
Could you please grant a one time exception for me to be able to return this item?
Many thanks in advance.
best,
Bharat
Il Mar, 6 Giu alle 9:27 AM , Nohow Support support@nohowstyle.com wrote:
Hi Bharat,
Thank you for reaching out.
Unfortunately, the return portal is an automatic platform that has a set time frame for registering a return. If the return is registered over 35 days, the tool will impede to proceed.
This is an automatic platform that does not allow us to register the returns over the maximum time, so we are sorry but we are not able to help you at this time, since it's essential to register the return request via the portal. Subsequently, we are not able to accept the return over the maximum time-frame.
Sure of your comprehension, we remain at your disposal for any additional assistance.
Ware zurückgesendet und 12 Tage später…
Ware zurückgesendet und 12 Tage später noch keine Rückerstattung. Auf meine Frage an den Kundenservice weshalb es so lange dauert kam die Antwort der Service sei aufgrund des Summersales beschäftigt, meine Zahlung würde erst in einem Monat bearbeitet werden können.
Edit: To that reply: Yeah sure you said that in another mail the next day after i filed a complaint with paypal and leaving this review. Talking about being unfaithful...
7 de agosto de 2023
Avaliação não solicitada
Resposta da Nohow
Hi Fabian,
as per our last email conversation, we clarified your situation explaining that there was a mistake in the date of your refund due to a technical issue following an update of our systems.
We confirmed that our administration department had already issued both refunds on that same morning.
We also explained that you would have been able to see the amount in your account in a couple of days at the latest, depending on your bank's trasaction accounting times.
To apologize for the inconvenience we also provided you with an exclusive 20% discount code.
Therefore, the narrative you are telling is completely unfaithful to the real situation, as we already issued your refund.
We remain at your disposal for any other inquiry.
Nohow Team
Dudas
Hola. Me gustaría saber, si tenéis tienda física en españa. Y si devolvéis el dinero, porque no me queda claro en vuestra política de devoluciones.
21 de julho de 2023
Avaliação não solicitada
gute Preise auf Kosten der Qualität
gute Preise leider auf Kosten der Qualität und unterirdischem Kundenservice. Eine gekaufte Hose riss nach 4 Std tragen an vier Nähten auf. Laut Kundenservice ist das Tragen der Hose allerdings eine "Nutzung" und daher lässt sich keine Erstattung anstoßen. Kann Jedem nur wärmstens abraten
18 de maio de 2023
Avaliação não solicitada
Resposta da Nohow
Dear Customer,
We are sorry to read your review. Kindly note that used and worn items are not returnable under any circumstance, especially if you damaged them after use.
This is clearly indicated in our RETURN & REFUNDS policy and it does not comply with our policies.
Moreover, you indicted that the damage occoured 4 hours after wearing the pants but you received the pants 1 month ago, so we can't really verify if this was the first time wearing them.
Anyways, we thank you for your feedback and we remain at your disposal for any further clarifications.
The NOHOW Team
Nohow shopping
I bought before from Nohow and every time the product I ordered come faster (uk) than the delivery time, very good quality, staff very professional and friendly, they reply back to any question you have.
I will definitely come back for more shopping.
2 de maio de 2023
Avaliação não solicitada
Resposta da Nohow
Dear Theodor,
We are so pleased to read your review and we thank you for your precious feedback.
Additionally, we are glad to know that you're satisfied with our items and we hope to seeing you soon in the future.
Best regards
The NOHOW Team
Acquistato un capo di taglia piccola, reso impossibile
Acquistato un capo di taglia piccola. Ho rispedito a mie spese l'articolo come richiesto. Il reso è stato rifiutato in quanto il cordino dell'etichetta era staccato dal sigillo plastico. Il cordino era staccato già alla consegna tra il resto. Cosa ancora più assurda mi viene imputato di aver lavato il capo perchè secondo loro era profumato. Ho acquistato molti articoli online ed effettuato molti resi senza mai un problema. Rifiutata anche la mia richiesta di recesso .... a parte i soldi persi a mio avviso il fatto è estremamente grave
4 de maio de 2023
Resposta da Nohow
Gentile Roberto,
Siamo spiacenti di leggere la sua recensione che, tuttavia, ci aspettavamo dopo le sue email di minaccia.
Come le è stato educatamente spiegato, qualora avesse ricevuto un articolo che aveva le etichette staccate, avrebbe dovuto contattarci per segnalarcelo poiché abbiamo ragione di credere che chiunque in una situazione del genere, non si sarebbe accontentato di ricevere un articolo con etichette staccate dopo aver effettuato un acquisto di merce nuova.
Dal momento che non ci risulta alcun contatto da parte sua in merito al problema riscontrato, le abbiamo indicato che gli articoli resi non risultano conformi alle nostre linee guida in quanto non restituiti nelle condizioni originali in cui le sono stati inviati, come chiaramente specificato sulle nostre politiche che ha accettato esplicitamente.
Pertanto, dal momento che è nostro pieno diritto rifiutare un reso non conforme ai termini e condizioni, abbiamo optato per rifiutare il suo reso poichè gli articoli non sono stati resi in condizioni da essere rivenduti ad altri clienti.
Siamo certi che con la sua esperienza presso altri e-commerce saprà bene che non è possibile restituire articoli che non si trovano nelle loro condizioni originali. Il diritto di recesso può essere esercitato solo nelle condizioni indicate, non rispettate dagli articoli che ha restituito.
In ogni caso, la ringraziamo per aver condiviso la sua esperienza e le auguriamo il meglio.
Il Team NOHOW
Nohow - un segno di fiducia
Mi sono fidato la prima volta di un negozio all'estero quando ho acquistato delle camicie presso Nohow e sono rimasto soddisfatissimo.
Supporto immediato, spedizione in Svizzera velocissima e senz'alcuna complicazione anche per richieste più complicate. Che dire, un gruppo davvero professionale e gentile.
Grazie mille!
4 de maio de 2023
Avaliação não solicitada
Resposta da Nohow
Gentile Claudio,
Siamo lieti di sapere che sia rimasto soddisfatto del suo acquisto e della sua esperienza con la nostra azienda.
Confidando che continuerà ad accordarci la sua fiducia, la ringraziamo per aver condiviso il suo feedback e restiamo a disposizione per qualsiasi necessità.
Il Team NOHOW
Schönes Design aber unterirdische Qualität
Generell muss man sagen, dass die Hemden zumindest gut aussehen. Allerdings ist die Qualität nicht nur schlecht sondern einfach nur unterirdisch. Für einen Preis von 70,-€ kann man durchaus einen anständigen Kragen sowie eine gewisse Materialdicke erwarten. Zudem sind bereits einzelne Fäden vorhanden.
2 de maio de 2023
Super Qualität und sehr schnelle…
Super Qualität und sehr schnelle Lieferung. Das hemd passt perfekt, bin sehr positiv Überrascht.
1 de abril de 2023
Avaliação não solicitada
Resposta da Nohow
Lieber Nenad,
wir sind sehr erfreut, Ihre Bewertung zu lesen. Es freut uns sehr zu wissen, dass Sie sich mit unserer Marke und unserem Service wohlfühlen.
Wir schätzen es sehr, dass Sie sich die Zeit genommen haben, uns Ihre Meinung mitzuteilen, was für uns sehr wichtig ist, um unseren Service in Zukunft zu verbessern.
Wir freuen uns darauf, bald von Ihnen zu hören und stehen Ihnen weiterhin zur Verfügung.
Das NOHOW-Team
Poor quality of product
5 months ago I bought the Asher Jacket in Black. Very bad quality - the zipper was broken after a few times of wearing the jacket. The support centre replied that: „We are sorry but your request cannot be fulfilled at this time, firstly, because your order has been received more than 30 days ago, which is the maximum time to request a return and, furthermore, it is not possible to forward claims regarding the quality of the items after that these have been used. In your case, the item has been damaged due to the usage, thus the issue is not concerning quality, as if the item was defective, the defect would have been immediately visible and it would have made the item unusable. Unfortunately, we are not able to proceed further with your claim“.
In general I like the products and style of Nohow. Even more disappointing from a customer standpoint I have to confess is that the jacket can be not used anymore after the zipper is broken and I would have expected at least a godwill, cause the jacket was only used a few times - is it a good quality product when the zipper is broken after a few times wearing?
7 de março de 2023
Avaliação não solicitada
Resposta da Nohow
Dear Stefan,
We are so sorry to read your review. Unfortunately, as we kindly mentioned, your order was received in October 22, so more than 5 months ago.
Unfortunately, it's not possible to forward claims for quality issues after the item has been used for more than 5 months, firstly because the return time is of 30 days from the delivery and, secondly, because the item has been used and damaged due to use as the zip was perfect when you received and used the item.
Lastly, let us say that your review is partially false as we never said that this is not our problem, so we suggest you modifying the review and write the truth. Following your update, we are talking about an order placed over 5 months ago, not a couple of months. We can understand that you are disappointed, anyways, the problem is exclusively caused by the use you made of the item, and it's not a quality issue. As you can read from our email, nobody told "this is not our problem" but we explained why your request couldn't be accepted.
Anyways, we thank you for your feedback and we suggest you having a look to the shop policies before purchasing.
We wish you all the best.
The NOHOW Team
Have been customer for nohow few years
Have been customer for nohow few years, most of my item are from nohow, verry satistied, items always made with attention to details, passionly And most of all , best quality In material, clothes, jewels, i got always compliment When wear And ppl asking Where Did You get these… highly recommend
6 de março de 2023
Avaliação não solicitada
Resposta da Nohow
Dear Fiddler,
Thank you for sharing your opinion and thank you for beign our customer for long time.
We are glad to know that you are happy to shop on our website and we look forward to seeing you soon.
Best regards
The NOHOW Team
Nohow non delude mai
Ho acquistato più volte dal loro sito online e ne sono rimasto sempre soddisfatto. Ieri ho avuto la possibilità di visitare e fare compere nello store fisico, beh che dire, professionalità e gentilezza sono un loro tratto distintivo. Ottima qualità dei materiali e dei servizi da loro offerti
19 de fevereiro de 2023
Avaliação não solicitada
Resposta da Nohow
Gentile Simone,
La ringraziamo per aver condiviso la sua opinione sui servizi offerti dalla nostra azienda e siamo contenti che la sua esperienza sia stata positiva.
Confidando che continuerà ad accordarci la sua fiducia, la ringraziamo nuovamente e restiamo a disposizione.
Un cordiale saluto
Il team NOHOW
Plusieurs commandes passées chez Nohow…
Plusieurs commandes passées chez Nohow est toujours très satisfait, produit de très grande qualité, design des produits très attrayant, taille parfaitement à mes mesures produits correspondants a la description délais de traitement toujours respecté. Je recommande.
8 de janeiro de 2023
Avaliação não solicitada
Resposta da Nohow
Cher Frédéric,
Nous sommes ravis de savoir que votre expérience avec notre entreprise a été si bonne et nous apprécions que vous vouliez partager votre opinion.
C'est très important pour nous afin de grandir et de fournir toujours le meilleur service. En espérant avoir de vos nouvelles bientôt, nous vous remercions pour votre avis et restons à votre disposition.
L'équipe NOHOW
Super super service. Very quickly responded to my question. Absolutely loved it. Keep up the good job!!!
Great great super service! Inmediatly responded to my question and problem! Super service and very friendly! Keep up the good work
Grazie grazie grazie!!
8 de fevereiro de 2023
Avaliação não solicitada
Resposta da Nohow
Dear Alfonso,
We are so pleased to read your review. It's a pleasure for us to know that you feel comfortable with our brand and the service, customer satisfaction is our priority number one.
We appreciate a lot that you took some time to share your opinion which is very important for us in order to improve our service in the future.
Looking forward to hearing from you soon, we remain at your disposal.
The NOHOW Team
Muy mala calidad de ropa
Los materiales son horribles. Todo fabricado en Polyester, debería haberme informado más sobre este tejido. Me compré una chaqueta y nada más llegar ya estaba llena de bolitas. Muy mala calidad por un precio desorbitado. No vuelvo a comprar nada en Nohow.
7 de dezembro de 2022
Resposta da Nohow
Dear Daniel,
We are so sorry if you're not happy with your purchase, anyways, you could have contacted us to request a return and a refund, but unfortunately, you preferred to leave 1 star, despite the assistance you received.
You only purchased 2 items and you took advantage of an extra 20% off, furtheremore, you had free shipping as well.
It would have been much appreciated that you commented all the services of which you took advantage, including the Customer Care team that replied to your queries, instead of leaving 1 star.
Anyways, we wish you all the best for your shopping.
The NOHOW Team
The brand is amazing
The brand is amazing, cloths are unique, comfortable smart and definitely makes you feel great about yourself. I have been using the brand from long now shopping online all the way from USA. The shipment is always on time and the shipping process is very smooth. The best part is there is always something for everyone.
22 de dezembro de 2022
Avaliação não solicitada
Resposta da Nohow
Dear Lord,
We are so pleased to read your review. It's a pleasure for us to know that you feel comfortable with our brand and the service.
We appreciate a lot that you took some time to share your opinion which is very important for us in order to improve our service in the future.
Looking forward to hearing from you soon, we remain at your dispsosal.
The NOHOW Team
A Experiência Trustpilot
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Saiba mais sobre outros tipos de avaliações.
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Saiba mais sobre o processamento das avaliações da Tustpilot.
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