Northgate (Auxillis) were very capable with respect to managing the repair of my car that was recently involved in a "no fault" accident. The only slight problem I had was that I had paid extra on my... Ver mais
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Kate (Call Handler/ Adviser) at Northgate Insurance Services I would like to personally thank Kate at Northgate for her help this morning following an insurance claim made. She was very polite, h... Ver mais
A empresa respondeu
This company, made a very difficult and stressful time, so much easier, by their help and professionalism. A hire car was organised in less than a day, and all other communication was done in a clear... Ver mais
A empresa respondeu
High standard as far as the courtesy car went. "Northgate Insurance Services" liaise smoothly (both the garage repair and via my own car insurance).
Detalhes da empresa
Escrito pela empresa
Northgate Insurance Services is the new name for Auxillis, reinforcing our position as one of the UK's leading insurance mobility and claims support providers. Whilst our name has changed, everything our customers and partners value remains the same – the same dedicated team, the same expertise, and the same trusted service you rely on every day. This change brings our expertise fully into Northgate Mobility – creating clearer, more connected propositions and a simpler way for customers and partners to access the full breadth of our offering. Backed by more than 30 years of trusted, award-winning support, the rebrand better reflects the transformation already underway – positioning Northgate Insurance Services as a broader, more connected mobility and claims partner, built around evolving customer needs.
Informações de contato
Redmond House, Fern Court, Bracken Hill Business Park, SR8 2RR, Peterlee, County Durham, Reino Unido
- onlineteam@northgateservices.com
- northgateinsuranceservices.com
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Respondeu a 92% das avaliações negativas
Normalmente responde dentro de 24 horas
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EXCELLENT COMPANY AND GREAT SERVICE
Brilliant and Professional Service from all involved at this company and Directline. Following a no fault accident, the staff took my wife’s account and as our car was not legally drivable arranged for the collection of it and delivery of a rental vehicle, for the following day. It was important as we only have one car and my wife’s dad was suffering from serious health issues in hospital.
From start to finish we were kept informed. The 3rd party tried to tell lies and regrettably our dash cam had failed, which made matters more challenging. The great news is that the staff at Auxillis and DL listened and sorted
I would say our premium is not unreasonable, but importantly, the policy is backed by a 10:10 company.
Thank you

Resposta da Northgate Insurance Services
Excellent Service
My insurance company arranged for me to use the services of Auxillis following damage to my vehicle by a third party. All the staff I came into contact with were professional and helpful and the service I received was very good. I would not hesitate to recommend.

Resposta da Northgate Insurance Services
Delivered to repair centre as…
Delivered to repair centre as requested, on time and in clean condition. All existing marks and scratches clearly identified. Good service and communication.

Resposta da Northgate Insurance Services
Friendly
Friendly, and fast to respond, I just couldn't fault the service!

Resposta da Northgate Insurance Services
Delivery and pickup of vehicle on time
Delivery and pickup of vehicle on time. Notified all the way. A thoroughly enjoyable experience.

Resposta da Northgate Insurance Services
EXCELLENT SERVICE....
Excellent Service. WOULD RECOMMEND THIS SERVICE.
Very prompt with updates when vehicle was in for repair from customer service staff .

Resposta da Northgate Insurance Services
The service we received was second to…
The service we received was second to none very punctual and great staff would recommend it to everybody.

Resposta da Northgate Insurance Services
Great service they really look after…
Great service they really look after you from delivery to collection very polite and very knowledgeable would recommend them.

Resposta da Northgate Insurance Services

Resposta da Northgate Insurance Services
First time user
Everything went smoothly from start to finish and great communication.

Resposta da Northgate Insurance Services
Auxillis were very quick to call us and…
Auxillis were very quick to call us and arrange the hire car and it was delivered early the next morning. Each time I had to call Auxillis due to repair delays they were understanding and easily extended my hire without problem.

Resposta da Northgate Insurance Services
Amazing and professional
Amazing and professional. Car looked spot on and staff were so friendly and nice. Thank you soo much

Resposta da Northgate Insurance Services
Brilliant!
Overall the whole experience and communication was excellent from staff, and the delivery of service.

Resposta da Northgate Insurance Services
Very good at arranging the repairs and…
Very good at arranging the repairs and the hire car was of good quality and well prepared.

Resposta da Northgate Insurance Services
Good to deal with company!
Auxillis were very helpful sorting a courtesy car for me recently. They delivered it and collected it from the repair company, making things easy. Thanks Auxillis!!

Resposta da Northgate Insurance Services
Well pleased with service
I was well pleased when they turned up with a vehicle of a very similar size to mine they were quick delivering it to. Staff were pleasant and friendly, very professional, thankyou.

Resposta da Northgate Insurance Services
Very pleasant staff on the phone and…
Very pleasant staff on the phone and delivery service

Resposta da Northgate Insurance Services
Excellent
Thank you for the excellent service from Auxillus. From the start of the hire to the finish everything was taken care of with care, precision and excellent customer service.
I would definitely recommend Auxillis.

Resposta da Northgate Insurance Services
Smooth and efficient
The car was delivered exactly as was told I was kept up to date by the driver at all times. The man that delivered the car explained all the buttons and gadgets as I am used to a very old car, it was agreed when the car would be picked up and the car was inspected and taken everything was smooth and efficient I can not find fault with anything

Resposta da Northgate Insurance Services

Resposta da Northgate Insurance Services
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