Not Just a Patch Avaliações 

33
•
O TrustScore é 3 de um total de 5

2,8

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Veja o que dizem as avaliações

Avaliado com 4 de um total de 5 estrelas

An excellent product, the patches stick really well, allowing you to go about your daily business, in the knowledge that 'not just a patch' are securely fixed. They're comfortable, and don't pull on t... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

"Not Just a Patch" is apparently also "Not An Honest Business." This operation is a masterclass in bait-and-switch deception, masked by an embarrassingly broken website and nonexistant customer... Ver mais

Avaliado com 1 de um total de 5 estrelas

Never received my order because the delivery driver took it straight to a pick up location and hever informed me about this - so far not their fault. But then i forgot about it for quite some time and... Ver mais

A empresa respondeu

Avaliado com 4 de um total de 5 estrelas

For the moment I'm pretty happy with those and I've tried soo many options that failed. I directly put one when I received my order, it's been 9/10 days and it sticks, daily activities & showers are o... Ver mais

A empresa respondeu

Detalhes da empresa

  1. Centro de Saúde e Beleza
  2. também em
  3. Fabricante de tecnologia medicinal
  4. Farmácia
  5. Loja de Artigos Hospitalares

Escrito pela empresa

Not Just a Patch is designed to give maximum protection for your Continuous Glucose Monitor (CGM) & insulin pumps. Our patches were tested through the hottest Aussie summers, during beach swims, sweaty workouts, and high-humidity days to ensure they stay put when you need them most. We are the first CGM patch brand in the world to achieve both U.S. FDA & EU MDR certifications, the highest global standards for safety and quality. Not Just a Patch is more than just a great patch; it’s about making your life a little easier, giving you more confidence while wearing your sensor, having some fun with self-expression, and giving back to the diabetic community. Happy Patching!


Informações de contato

2,8

Bom

O TrustScore é 3 de um total de 5

33 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Respondeu a 66% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

2,8

Todas as avaliações

(33)

11 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

these things are massive id avoid

these things are massive id avoid still waiting for the 30 day money back grantee as there is no way i can wear these they r 3 times the size of any other patch ive used its like wearing a gauze bandage wtf

31 de dezembro de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

Our X Patches are designed with a larger surface area to provide maximum security, but we understand that the "gauze bandage" look isn't for everyone! We want you to be happy with your purchase, and we apologize for the wait on your refund. We’ve since boosted our support team to speed up these requests.

Avaliado com 1 de um total de 5 estrelas

False advertisement on delivery time

False advertisement on delivery time. They claim 2-3 days and I’ve been waiting a month now. No customer service responding to my email enquiries

24 de setembro de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

A month is far too long, and we sincerely apologize for the delay and the lack of communication. We’ve since improved our shipping processes and expanded our support team to prevent this from happening again. Your experience is our top priority and I hope you'd give us a second chance!

Avaliado com 1 de um total de 5 estrelas

No customer service, website lies about delivery speed

Wow, now that I'm reading all of the negative reviews due to customer service and delivery delays, I am really sorry that I bothered ordering this, as I am now experiencing the same problems. It's been over a week since I placed my order -- despite the ridiculous claim on their website that 95% of orders arrive in 2-4 days (on what planet?) -- and there has been zero response to my email queries. I sooooo wish I'd read the Trustpilot reviews before placing my order.

10 de setembro de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

We completely understand your frustration and apologize for the silence. We have since overhauled our logistics and boosted our support team specifically to fix these delays and ensure no email goes unanswered. Your experience is our top priority and I hope you'd give us a second chance!

Avaliado com 1 de um total de 5 estrelas

Adhesive allergy?

I'm allergic to the adhesive they use. It causes me to start itching within 24 hours and by 48 I have sores on my skin from the adhesive. I haven't ever had a reaction like this to any adhesive before.

18 de junho de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

We are so sorry to hear about this reaction. While we use a medical-grade, hypoallergenic adhesive that is safe for most, everyone’s skin is unique. We take these reports seriously and would like to make things right for you. Please email hello@notjustapatch.com so we can take care of that for you!

Avaliado com 1 de um total de 5 estrelas

Horrible quality

Horrible quality, cheap paper like material allows zero movement of your body otherwise it peels right off your skin but don't worry it won't come off your dexcom so if it starts to peel which it will within the first hour it will take off your brand new dexcom that needs to stay on for 2 weeks! I will be demanding a return and refund for this garbage

12 de agosto de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

We are very sorry to hear about your experience. We use a premium, flexible non-woven micropore material designed to move with your skin, so peeling within an hour is definitely not typical. We take sensor safety seriously, please email hello@notjustapatch.com to process a full refund.

Avaliado com 2 de um total de 5 estrelas

Delivery is poor

Delivery is poor. Responsiveness to emails is poor. I’ve been waiting 18 days so far for my patches and they are still ‘arrived in country’. I received 1 email saying they would contact the courier and the next to say’ has nobody been in touch?’ In the past I have found the patches work quite well for me but I’ll not be ordering again unless they are coming from Uk.
Addendum: the patches arrived on day 19 just after writing this review.

5 de julho de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

Thank you for the update, though we sincerely apologize that it took 19 days to reach you. That is far too long. We have since overhauled our logistics and improved our shipping times to ensure our UK community gets their orders much faster. We’re glad the patches work well for you, and we hope our improved speed earns back your trust on your next order!

Avaliado com 1 de um total de 5 estrelas

Poor quality safe your moneyPoor quality put my libre 2 device on 2…

Poor quality put my libre 2 device on 2 days ago and already gone through 3 patches not waterproof just had a shower and they come off so need to put another one on no reply from email save your money

1 de julho de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

We are so sorry for the frustration. It sounds like something went wrong with the initial bond, as our patches are designed to be fully waterproof for up to 14 days. We’ve recently boosted our support team to ensure we don't miss emails like yours. Please email hello@notjustapatch.com as we’d like to send you some application tips and a replacement pack to make this right!

Avaliado com 2 de um total de 5 estrelas

Good product... but order way before you actually need to.

As far as the product goes, they work really well. But as for the company and delivery claims.. take that with a pinch of salt. I'm based in the UK and apparently they ...' have warehouses in Europe, North America, and Australia. All orders arrive 2-4 days from the order date.' This is utter BS. I have never had an order arrive quicker than 10 days after ordering.

4 de junho de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

We’re glad the patches are working well for you, but we sincerely apologize for the delivery delays. We have since improved our logistics and boosted our support team to fix this. We are working hard to ensure a speedy delivery!

Avaliado com 4 de um total de 5 estrelas

An excellent product

An excellent product, the patches stick really well, allowing you to go about your daily business, in the knowledge that 'not just a patch' are securely fixed. They're comfortable, and don't pull on the skin. I sometimes use a alcohol wipe to start lifting the patch away from skin, swimming, gardening, zumba, climbing - whatever your hobbies are, keep enjoying them. I notice that people are writing about poor communication and slow posting, personally I went via Amazon.uk, and haven't had any problems.

22 de abril de 2024
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

It’s fantastic to hear that our patches are keeping up with your active lifestyle and staying comfortable the whole time. Thank you for sharing!

Avaliado com 1 de um total de 5 estrelas

Just don’t do it.

They don’t respond to emails, have told me multiple times, “sorry, it went into a different folder,” keep giving me excuses re: delivery. “95% arrive in 2-4 days,” okay fine, your website says all orders within 4 days and astronomical shipping fees to enable the speedy delivery. Have requested a refund twice now with no answer, so I am about to initiate a charge back with my credit card. I wonder if the refund has gone into the same ether your rep tells me my order has gone into.

6 de outubro de 2023
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

Hi Becky,

We sincerely apologize for the frustration we’ve caused you. We’ve since improved our shipping time and boosted our support team to prevent this from happening again.

We'd appreciate one last chance to make it right if you're open to it; please contact us directly at hello@notjustapatch.com.

Avaliado com 1 de um total de 5 estrelas

Slow Delivery & Poor Customer Service

The patch itself is okay. But there are others out there equally as good, if not better. Reason for the 1 star review is due to slow shipping, poor/rude customer service and now being spammed with unwanted emails. Their website says 2-4 days shipping for most orders (US & Canada), but package didn't even start moving for a week and a half. Not just 1 order but similar delay for the 2 orders my partner ordered. Emails/messages go ignored by company. Now they continue to spam my email with sales emails. There is no "unsubscribe" on their emails and when I email to say take my email off their list, it's ignored (that's the one thing they're really good at!). Do your research - other Patches are just a good, or better, and have much better delivery timelines

24 de abril de 2023
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

Hi Sharon,

We sincerely apologize for the frustration we’ve caused you and your partner. We’ve since improved our shipping time and boosted our support team to prevent this from happening again.

We'd appreciate one last chance to make it right if you're open to it; please contact us directly at hello@notjustapatch.com.

Avaliado com 1 de um total de 5 estrelas

Poor customer service responsiveness

28 de maio de 2023
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

Hi Idwal, we aim to be as responsive as possible, but it sounds like we missed the mark with your request. We’ve recently boosted our support team to prevent this, please reach out again, and we will prioritize your message immediately.

Avaliado com 1 de um total de 5 estrelas

the patch does not stick as long as…

the patch does not stick as long as stated
For me, the patch only lasts 2 days and then it comes off
My advice don't buy

11 de dezembro de 2022
Avaliação não solicitada
logotipo da Not Just a Patch

Resposta da Not Just a Patch

We’re sorry to hear the patches aren’t lasting as expected! Your wear time is down to the application technique or skin prep. We’d love to send you some expert tips and a replacement pack to ensure you get the full 14-day wear we promise. Please reach out at hello@notjustapatch so we can help!

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