Not Swiss Cheese Avaliações 

22
•
O TrustScore é 4 de um total de 5

3,9

Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais

Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais

Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Das Produkt selbst ist in Ordnung und kann grundsätzlich weiterempfohlen werden. Allerdings ist die Lieferzeit von vier Wochen, verbunden mit einer lange Zeit ungewissen Zustellung, völlig enttäuschen... Ver mais

A empresa respondeu

Avaliado com 1 de um total de 5 estrelas

Edited at the end-Absolutely terrible customer service. Had to send 2 emails to get instructions on how to return the pillow. Sent it back as instructed, forwarded tracking number and delivery compa... Ver mais

A empresa respondeu

Avaliado com 2 de um total de 5 estrelas

Received 2 pillows described as medium firm with the advice that they get firmer with use. They are really soft and have not firmed up at all. Tried contacting customer service several times with no r... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Ordered a Talalay medium pillow from Not Swiss Cheese. The loft felt just right for side sleeping and the latex bounce helped me change position easily. Delivery took about a week and the packaging wa... Ver mais

Detalhes da empresa

  1. Loja de Roupas de Cama
  2. também em
  3. Loja de Móveis

Escrito pela empresa

Not Swiss Cheese is a UK bedding brand specialising in natural latex bedding products. We keep a deliberately small range. Rather than stocking every material going, we work in one: natural latex, in its two forms. Dunlop latex is denser and medium-firm, which suits back and side sleepers who want support that doesn't give way under the weight of their head. Talalay latex is lighter and medium-soft, better for front sleepers and for anyone who finds a firm pillow pushes their neck out of line. Most retailers list both and leave you to guess. We think the difference between them is the whole decision. The range covers latex pillows in both Dunlop and Talalay, and organic latex mattress toppers made with GOLS-certified latex in a GOTS-certified organic cotton cover, in one, two and three-inch depths. Natural latex is naturally resistant to dust mites and mould, which makes it a practical choice for allergy and asthma sufferers as well as a comfortable one. It also holds its shape for years rather than months. A latex pillow that lasts five years works out cheaper per night than a synthetic one you replace every twelve months, which is the arithmetic we'd rather people did before buying. We're a small team based in Leeds, shipping across the UK. If you're not sure which firmness you need, email hello@notswisscheese.co.uk before you order. We'd rather spend five minutes getting you to the right pillow than process a return.


Informações de contato

3,9

Muito Bom

O TrustScore é 4 de um total de 5

22 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Pede aos clientes que avaliem

Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 85% das avaliações negativas

Normalmente leva mais de 1 mês para responder

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

3,9

Todas as avaliações

(22)

22 avaliações nos últimos 12 meses

Escreva uma avaliação
As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Ordered the Dunlop firm pillow as I…

Ordered the Dunlop firm pillow as I have been regularly waking up with a cricked neck and pain the day after for weeks now. I was worried it might be too firm but am a side/back sleeper so trusted the company advice thst this was the best type for me. I have had the pillow 6 weeks now and it has transformed my life. I havent had a cricked neck once and I have slept so much better. The pillow arrived within 2 days, there was no smell to it and from the first night it was such an improvement. I was surprised but really pleased that it was so good. 5 stars from me.

12 de agosto de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I’ve tried memory foam

I’ve tried memory foam, feather, and cheap latex before, but this Not Swiss Cheese Talalay pillow is on another level. It keeps its shape, doesn’t flatten by morning, and my partner says I snore less now (probably because my airway is better aligned). A bit pricey, but I’d rather invest once than replace a pillow every year.

29 de julho de 2026
Avaliado com 5 de um total de 5 estrelas

Das Produkt ist absolut in Ordnung

Das Produkt selbst ist in Ordnung und kann grundsätzlich weiterempfohlen werden. Allerdings ist die Lieferzeit von vier Wochen, verbunden mit einer lange Zeit ungewissen Zustellung, völlig enttäuschend. Die durch Amazon verursachte Verzögerung hat für erheblichen Frust gesorgt und trübt den insgesamt positiven Eindruck vom Produkt deutlich. Bei einer derart langen und unzuverlässigen Lieferzeit sollte man sich gut überlegen, ob man bestellt.

5 de setembro de 2026
logotipo da Not Swiss Cheese

Resposta da Not Swiss Cheese

Hello Gottfried, thank you for the kind words about the product, and I'm sorry the wait let it down.
A small clarification for anyone reading. This review is linked to order NSC-SHOP-UK-1633, which is our free digital sleep guide, so there was nothing to post. If you also ordered a pillow or topper through Amazon (which is highly likely for the buyer's location), that delivery is handled entirely by Amazon and their cross border timings into Austria have been slow this year. We don't get visibility of it, which is exactly why it felt uncertain.
I've emailed you directly. Please send me the Amazon order number and I'll chase it for you.
Gurveer, Founder @ Not Swiss Cheese
Update, 8 September 2026:
Gottfried came back to me straight away with the order. Amazon order, placed 28.07, delivered 21.08. Four weeks delibery from a UK-FBA centre. His criticism of that is completely fair and I want to leave it standing rather than explain it away.
The cause was Amazon's cross border route from the UK into Austria. We are building our own EU stock so that orders into Austria stop travelling that way, and anyone ordering direct from us is not affected by it.
Thank you, Gottfried, for taking the time to come back to me and for being fair about it. Glad the pillow is doing its job.

Avaliado com 5 de um total de 5 estrelas

I ordered the Talalay medium-firm…

I ordered the Talalay medium-firm pillow after months of waking up with a stiff neck. Within a week I noticed a real difference—my head stays supported but it doesn’t feel like a brick. The cover is soft and breathable, and I haven’t had that “hot pillow” feeling at all. Delivery took about 5 days, which was fine for me. Worth the price if you care about sleep quality.

7 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

Solid upgrade from my old pillow

Upgraded from a cheap supermarket pillow and the difference is obvious. My neck feels more supported, and I don’t have to keep fluffing it during the night. It did have a slight rubbery smell at first, but that faded after airing it out for a day. Only reason it’s not 5 stars is the price—it’s an investment, but so far it feels like a good one.

30 de junho de 2026
Avaliado com 5 de um total de 5 estrelas

Bought the latex pillow from Not Swiss…

Bought the latex pillow from Not Swiss Cheese recently and have been using it for a few weeks now. Honestly love the purchase! It has good support but doesn't feel rock hard, and it doesn't flatten out like regular pillows. The quality for the price is extremely nice.

Overall very happy with the purchase and would totally recommend!

26 de agosto de 2026
Avaliado com 5 de um total de 5 estrelas

I ordered

I ordered a white talalay latex foam pillow through Amazon, and I received the shipment on time, and the pillow takes a couple of days of breaking into, but it has been great for my neck, I have severely thin discs on my neck and this has provided excellent support.

30 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Impossible to speak to customer…

Impossible to speak to customer service.
Order was delivered

5 de maio de 2026
logotipo da Not Swiss Cheese

Resposta da Not Swiss Cheese

Sorry, if you couldn't get through to us then we've failed at the basic part of this. I can see the order was delivered, but I don't know what you were trying to reach us about, and I'd like to. I've emailed you directly. Whatever the issue is with the pillow, I'll sort it out.

Gurveer Sabharwal, Not Swiss Cheese

Avaliado com 5 de um total de 5 estrelas

Excellent Pillow – Very Comfortable

I’m really impressed with the Not Swiss Cheese latex pillow. It feels incredibly comfortable and supportive without being too hard. I especially like how well it supports my neck while still feeling soft enough for a good night’s sleep.

The latex material also feels much cooler than my old memory foam pillow, and it keeps its shape throughout the night instead of going flat. The quality feels excellent and the pillow looks and feels very well made.

Overall, a great choice if you’re looking for a comfortable, supportive and breathable latex pillow. I’m very happy with my purchase and would definitely recommend it.

6 de julho de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Item never arrived!!

I ordered a pillow on June 12th, which was apparently dispatched by Royal Mail on June 13th. When it didn’t arrive after a couple of weeks, I left numerous voicemails on a landline and mobile - but received no reply. I also left messages on the company website, as well as texting and emailing, but still had zero response. Eventually I got my money back through chargeback with my credit card company. Today - 38 days after placing my order, I received a Shopify message saying my pillow had been delivered. There’s no sign of it anywhere on the property 🤷‍♀️Royal Mail tracking showed ‘proof of delivery’ - a photo supposedly of my parcel sitting among other parcels in what looked like a sorting office - definitely NOT my house!! Luckily I screenshot this ‘proof of delivery’ image, as minutes later the tracking said it had been removed 🤔 I’m not sure who is worse - Not Swiss Cheese for not responding to my numerous messages, or Royal Mail for failing to deliver my parcel to my address. I would not order from this company ever again!!

20 de julho de 2026
Avaliação não solicitada
logotipo da Not Swiss Cheese

Resposta da Not Swiss Cheese

Sorry you had to go to your credit card company to get your own money back. That proof of delivery photo isn't your address, and I can see that as clearly as you can. Royal Mail have since written the parcel off as lost.

Your pillow went out on 13 June, and the "delivered" message that landed on 20 July was our system catching up with their tracking, not us claiming it had arrived. Royal Mail losing it is one thing, but you contacted us in June and nobody picked it up, so you spent five weeks chasing for nothing.

Someone's on support every working day now. If you'd like the pillow sent out again, on us, email hello@notswisscheese.co.uk.

Gurveer Sabharwal, Not Swiss Cheese

Avaliado com 1 de um total de 5 estrelas

Absolutely terrible customer service

Edited at the end-Absolutely terrible customer service. Had to send 2 emails to get instructions on how to return the pillow. Sent it back as instructed, forwarded tracking number and delivery company, then emailed another 2 times to get an update on getting reimbursed but not heard anything back. £75 for the pillow and £13 to send it back, so looks like im £88 down.
Edit-The next day to this i did receive a full refund of £75.
I will say the pillow was of good quality but it just didnt suit me unfortunately.

10 de junho de 2026
Avaliação não solicitada
logotipo da Not Swiss Cheese

Resposta da Not Swiss Cheese

Sorry it took four emails and a month to get your money back. Your refund went out on 26 June and we waived the restocking fee, but the pillow had been sat with us since the 14th and you'd chased twice before we moved. That wait was on us.

Returns were the weakest part of how we ran things in the first half of this year. They're acknowledged within a day now and refunded as soon as the pillow lands.

Glad it was a decent pillow even if it wasn't the one for you.

Gurveer Sabharwal, Not Swiss Cheese

Avaliado com 1 de um total de 5 estrelas

Ordered 19th March and still nothing

Ordered 19th March and still nothing. Tracking on shop app shows no progress from order status. No answer to multiple emails, instagram message and phone line seems to always be closed. Will have to go through bank to get money back.

19 de março de 2026
Avaliação não solicitada
logotipo da Not Swiss Cheese

Resposta da Not Swiss Cheese

Sorry you were left chasing us across three channels with no answer from any of them. Your order turned up on 17 April, 29 days after you placed it, so I don't blame you for giving up on it by the 8th.

We'd sold through our UK stock in March and were shipping from Poland instead, which was taking about three weeks door to door. The delay was bad, but not telling you about it was worse. One email with a new date would have saved you all that.

We keep UK stock now and someone's on the inbox every working day. If you'd still rather send it back, just say and I'll arrange it.

Gurveer Sabharwal, Not Swiss Cheese

Avaliado com 1 de um total de 5 estrelas

Ordered nearly a month ago and no sign…

Ordered nearly a month ago and no sign of my order. No response to emails, website query form or on the phone. Did leave a negative review on their website but notice it's been taken down along with a couple of others that also had not received their orders

15 de março de 2026
Avaliação não solicitada

A Experiência Trustpilot

Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.

Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.

Saiba mais sobre o processamento das avaliações da Tustpilot.

Aqui estão 8 dicas para escrever ótimas avaliações.

A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.

Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.

Saiba mais