nouvette.com Avaliações 

140
O TrustScore é 2 de um total de 5

1,8

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Veja o que dizem as avaliações

Avaliado com 1 de um total de 5 estrelas

Placed order. Waited. Nothing came. Tried to coreespond via email. No response. Tried phone. Went to voice mail. No response. Been over 3 weeks. It is for Notre Dame product. Will contact lic... Ver mais

Avaliado com 1 de um total de 5 estrelas

Absolutely horrible! They claim my orders was delivered on May1st, never received my package . I reviewed all my home cameras and nothing was ever delivered. I tried contacting customer service which... Ver mais

Avaliado com 2 de um total de 5 estrelas

My wife purchased 2 SF giants shirts. She made the mistake of duplicating the order. Now Nuvette responds and says that the orders were custom and the duplicate order can not be returned. I am fair... Ver mais

Avaliado com 1 de um total de 5 estrelas

The shipping either takes an egregious amount of time or just never even happens. I'm still waiting on my order a month after it was placed. I've also heard theres zero quality control, so i wouldn't... Ver mais

Detalhes da empresa


Informações de contato

1,8

Ruim

O TrustScore é 2 de um total de 5

140 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Sem histórico recente de pedidos de avaliações

Esta empresa não convidou os respectivos clientes recentemente, portanto as avaliações podem não ser representativas

Não respondeu a avaliações negativas

Como esta empresa usa o Trustpilot

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1,8

Todas as avaliações

(140)

10 avaliações nos últimos 12 meses

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Avaliado com 1 de um total de 5 estrelas

Zero stars!

If I could give them less than one star, I would. When item finally came it was absolute crap. I ordered a sweatshirt. What I got was shiny, thin fabric with no give. Totally uncomfortable. Artwork is as if they spray painted a white polyester shirt. Picture on site was not representative of what was received and now I get spinning wheels when I try to search for the item on the site, like it never existed. When they finally responded to my email they only offered a 20% refund even though I don’t want the crap. DO NOT FALL FOR THIS SCAM. If you see the name “Nouvette” run the other way!

1 de janeiro de 2022
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Awful

Awful. Took almost a month to get my purchase. They give you a tracking number quickly and then nothing happens. The product itself is okay… not great quality. I won’t be ordering through them again.

1 de janeiro de 2022
logotipo da nouvette.com

Resposta da nouvette.com

Hi Mary,
Really recently, DHL was overloaded, we also depend on them a lot, I see that your order has been successfully delivered, hope you can give us a better review.
Best regards,

Avaliado com 1 de um total de 5 estrelas

Shipping took 6 weeks so won’t buy…

Shipping took 6 weeks so won’t buy again.

31 de dezembro de 2021
logotipo da nouvette.com

Resposta da nouvette.com

Hi Eddie,
Estimated Delivery, Jan 6, 2022
I'm really sorry, we also depend a lot on the suppliers and carriers, We also tried to push them. Please check the account, we have returned the shipping fee.
https://webtrack.dhlglobalmail.com/?trackingnumber=420308309374869903507913887897

Avaliado com 2 de um total de 5 estrelas

Untrustworthy

Placed an order on 12/2, and was “guaranteed” it would arrive by 12/24. The tracking gave no details, beyond it being en route to a distribution center, for weeks. When the tracking finally updated, it had a delivery date of 12/29. When I contacted Nouvette about the lack of details and late delivery, they shifted the blame on to other people/companies, and repeatedly told me to “sympathize with us”. They refuse to refund my order, despite it coming well after their “guaranteed” delivery date. I will now be stuck with an item that was supposed to be a gift for someone else, that is if it actually shows up at all. Do not use Nouvette, they are untrustworthy and a borderline scam.

27 de dezembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

Hi Zachary,
We had previously delivered the package to DHL and they said they would guarantee delivery before Christmas, really sorry. Send us your order number and we will return your money.
Regards,

Avaliado com 1 de um total de 5 estrelas

Same as the previous recent posts

Same as the previous recent posts. Package shipped on 12/8 and no movement since. Same wording on the email when I asked for even an estimated delivery date they are unable to give it. The package is supposedly about 30 minutes from my house.

25 de dezembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

HI Katie,
DHL was overloaded, we also depend on them a lot, I see that your order has been successfully delivered, hope you can give us a better review. I'm really sorry.
Best regards,
https://webtrack.dhlglobalmail.com/?trackingnumber=420606309374869903507891302191

Avaliado com 1 de um total de 5 estrelas

Ordered my item on 12/2

Ordered my item on 12/2, a tracking number was attached on 12/9, and no movement since. Neither DHL or the Post office say they have recieved it. I got a few responses, but in a templated format. Nothing to adress my personal concerns. I would have paid for overnight or second day. Too bad. Time for folks to take ownership there and wow the customer.

UPDATE: Item received exactly as ordered. Took just over a month to get it delivered. The return address on the package and name are ficticious.
John Doe
5080 Ash Street
Grand Prarie, TX 75051
My best guess is that Nouvette has these drop shipped from China. I'm okay with that, I just hope they get better at what they do, and how they understand their relationships, or lack thereof, with their customers.

21 de dezembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

Hi Jon
Can you give me your order number? Actually, we also depend a lot on the suppliers and carriers, We also tried to push them.
Please contact us at: support@nouvette.com and give me your order number.
Regards,

Avaliado com 1 de um total de 5 estrelas

The tracking number they gave me hasn’t…

The tracking number they gave me hasn’t moved for 3 weeks. Now I’m not getting responses on my emails.

20 de dezembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

Hi Ethan,
It's been a difficult holiday sale season for us, DHL has been delayed for so long, we have also pushed them a lot, really sorry. Tracking updated.
https://webtrack.dhlglobalmail.com/?trackingnumber=420631099374869903507863681941

Avaliado com 1 de um total de 5 estrelas

Items were complete crap

Items were complete crap! Print ink was smudged all over the white sweatshirt and T'Shirt logo looked like it belonged on a child size t but was for an adult. Shipping took forever and when it arrived it was a total disappointment.

19 de dezembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

Hi Wendy
Please send us a few pictures, if the product is defective, we will return the money or send a new replacement. Dont worry
Send image and contact us at: Support@nouvette.com

Avaliado com 1 de um total de 5 estrelas

Probably not their fault

Probably not their fault, but I’m rating them and not their delivery service, which appears to be DHL. I ordered a Christmas sweater from them that was supposedly shipped on Nov 22nd and which still hasn’t arrived as of Dec 14. Now DHL is saying it cannot be located.

15 de dezembro de 2021
logotipo da nouvette.com

Resposta da nouvette.com

Hi Jackson,
We can guarantee delivery before Christmas, Currently, DHL is overloaded, but the order is still being shipped, I am really sorry for the bad experience from us. We are operating at full capacity during this festive season, We really apologize for the delay. Please sympathize with us. If you cant receives the order before December 24, we will refund your money.
Please contact us at: support@nouvette.com

Tracking updated: https://webtrack.dhlglobalmail.com/?trackingnumber=420294509374869903507764169920

Avaliado com 1 de um total de 5 estrelas

Shipping

So I have had the same message since Nov 29th in transit, every time I click the link it says en- route to a distribution center since Nov 29th tried calling and left messages.
What is happening to my order?

8 de dezembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

Hi Kay,
Can you give your order number? We can guarantee delivery before Christmas, Currently, DHL is overloaded, but the order is still being shipped, Please sympathize with us. If you cant receives the order before December 24, we will refund your money.
Please contact us at: support@nouvette.com

Avaliado com 1 de um total de 5 estrelas

What communication ?

What communication, tracking number. Haven't heard or seen a thing since ordering.

18 de novembro de 2021
Avaliação não solicitada
logotipo da nouvette.com

Resposta da nouvette.com

Hi John,
Can you give me your order number? Please contact us via email: support@nouvette.com. We can refund if you can't receive your order, don't worry.

Avaliado com 1 de um total de 5 estrelas

My items still have not shipped..

My items still have not shipped... I would love to give a better review once I get my product.

17 de agosto de 2021
logotipo da nouvette.com

Resposta da nouvette.com

HI Haley
Have you received the package? we can send a replacement or refund if you haven't received the package!

Avaliado com 5 de um total de 5 estrelas

As we hoped, and right in time

Wasn't sure what we would get, with the Guardians being brand new, but the tee shirt arrived quickly and is just right. I was late ordering and crossed my fingers, and there it was. Thanks!

3 de agosto de 2021

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