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Our brand specializes in hand‑crafted high‑carat diamond rings and gem‑set brooches. We focus on bold wide‑band designs, fancy‑cut diamonds and vintage‑style ornaments. Catering mainly to mature high‑end clients aged 45‑70 from America and Europe. Our fine jewelry blends distinctive styling with reliable craftsmanship, ideal for daily wear, parties and thoughtful gifts, winning plenty of genuine customer reviews worldwide.
Estados Unidos
3,8
10 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
I am a regular shopper and have been very satisfied with all the items I’ve bought
Resposta da Novajew
Thank you so much for your lovely feedback! We’re thrilled to hear you’ve been happy with your purchases. It means a lot to us to have loyal customers like you. Looking forward to serving you again soon！
Resposta da Novajew
Thank you so much for your lovely feedback! Glad to hear you love your order, hope you enjoy it✨
This seller asked me to close the dispute I opened from PayPal, in exchange, they will finally ship the order which I already paid for 2 months ago, June 18. I thought, sure I can do that but they might just set me aside and make me wait a lot longer. Giving them the benefit of the doubt, so I did. Novajew still doesn’t have the time to reply and update shipping and emails. I thought of giving them a chance to redeem their company’s image. And now, no reply again! I want a refund! NOVAJEW YOU SUCK BIGTIME. Karma is like Christmas, it’s just around the corner!
Resposta da Novajew
Thank you for your feedback! It’s wonderful that everything is as you expected. We look forward to serving you again soon~
Resposta da Novajew
We really appreciate your kind words! It means a lot to us. Feel free to come back for more wonderful pieces！
Resposta da Novajew
So happy you love this ring! It means a lot to us. Enjoy your beautiful jewelry 💛
My emerald brooch was different then what was pictured stone wise, my second brooch was great and I had no problems with it.
Resposta da Novajew
We are sorry to hear the emerald stone on your first brooch didn’t match the picture. We’re glad your second brooch met your expectations! Please feel free to contact our support team if you need further help regarding the first item.
More beautiful in person than in the picture! I loved my earring so much!
Resposta da Novajew
Thank you so much for your lovely feedback! It makes us so happy to hear the earrings look even more stunning in person on you. Hope you enjoy wearing them✨
The quality of the ring was better than expected!
Resposta da Novajew
Wow, we are overjoyed to hear this! It means a lot that you love the quality of your ring. Enjoy your beautiful piece!
No updates on shipping. Had to email to find out any information and at a week later it is still in China with no idea when to expect delivery of my ring. This was a birthday gift yo myself. Birthday passed, still no idea when ai will receive it, no idea of your quality or fit and you send me a survey to rate you? Ridiculous
Resposta da Novajew
We sincerely apologise for the long wait and lack of proactive shipping updates on your ring. It hurts to hear your birthday celebration passed without receiving this special gift for yourself.
The updated tracking information has been sent to your inbox. Cross-border logistics and customs checks may lead to unforeseen delays beyond our control.
We will actively track your order. Once you receive the ring, if there are any issues with size, fit or quality, please contact us immediately and we will resolve everything properly for you.
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