I’ve been using Reta for around 6 weeks now, and I’ve lost 17 pounds in total! I’ve seen a huge improvement in symptoms I get due to my PCOS, including inflammation and hormone balance. I’m feeling th... Ver mais
A empresa respondeu
Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Absolutely perfect, from ordering to the time frame I received the product. Have ordered again since and will be putting my 3rd order in later on this week. Great communication. 100% happy
A empresa respondeu
Amazing products and fast delivery, can not fault what so ever. Will defo keep ordering from these guys.
A empresa respondeu
Quality of their product is awful. It fluctuates with each order. The order process is quick and easy, but is expensive, and for a bad quality product.
A empresa respondeu
Detalhes da empresa
Escrito pela empresa
NovaVitality supplies research-grade peptides to qualified researchers and institutions. Every batch is independently verified, and stored under strict temperature control. We enforce rigorous age and researcher verification to ensure compliant, ethical use. Our promise: UK-supplied RUO Peptides — Rigorously Verified, Responsibly Supplied. Learn more at https://novavitality.co.uk."
Informações de contato
4,1
Muito Bom
22 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Quality of their product is awful
Quality of their product is awful. It fluctuates with each order.
The order process is quick and easy, but is expensive, and for a bad quality product.
30 de junho de 2026
Avaliação não solicitada
Resposta da NovaVitality
Hi Amelia,
Thank you for your feedback. I'm sorry to hear you've experienced issues with all three of your orders.
Our records show we haven't received any prior contact from you regarding any of your orders so as you would imagine, as anyone would, we assumed that you were happy, especially seeing as you ordered another two times.
We'd love the opportunity to investigate and come to a solution.
Please reach out to us directly at info@novavitality.co.uk so we can look into this for you.
Best regards,
Team NovaVitality
They don’t offer refund or exchanges…
They don’t offer refund or exchanges although policy states you can. Very misleading. They need to update the wording!
Avoid Glow Stack! Causes stomach cramp and bad indigestion, maybe contaminated. Bad batch!
25 de maio de 2026
Avaliação não solicitada
Resposta da NovaVitality
Hi Liam,
Thank you for updating your review.
We’re sorry to hear you’re unhappy with one experience in your three separate orders. As outlined in our policy, we’re unable to accept returns of opened products, particularly outside of the 7-day window, as we cannot verify how items have been stored or handled once received. This is in place strictly for safety reasons and is applied consistently.
Regarding your comments about product quality, we take these matters extremely seriously. All products undergo strict quality control and batch testing prior to release, and we have not received any similar reports relating to this batch.
We have asked for your order and batch details so that we can investigate your concerns thoroughly, but have not yet received this information. Without specific details, we’re unfortunately unable to verify or investigate the concerns raised.
We remain happy to review this properly if you are able to provide this information.
Our team has responded directly and remains available to assist further.
Best regards,
The NovaVitality Team
Overall great service and fast postage…
Overall great service and fast postage times
10 de abril de 2026
Resposta da NovaVitality
Hi Joshua,
Thank you for your feedback — it’s much appreciated.
We’re pleased to hear you’re happy with the service and delivery times. We work hard to keep orders moving quickly and consistently, so it’s great to see that reflected in your experience.
We look forward to supporting you again in the future.
Best regards,
The NovaVitality Team
Rapid delivery
Rapid delivery, great customer service when I contacted them with a question.
10 de abril de 2026
Resposta da NovaVitality
Hi Matty,
Thank you for taking the time to leave a review — we really appreciate it.
Great to hear your order arrived quickly and that our team was able to help when you reached out. We always aim to keep both delivery and customer support as smooth as possible, so it’s good to know that came through.
If you ever need anything further, we’re always here to help.
Best regards,
The NovaVitality Team
Resposta da NovaVitality
Hi Kerrie,
Thank you for taking the time to leave us a 5-star review! We're delighted to hear that your experience with NovaVitality was quick and easy, and that you received your order promptly.
We appreciate your business and look forward to serving you again in the future.
Best regards,
The NovaVitality Team
Resposta da NovaVitality
Hi Trevor,
Thank you for the great review! We’re glad you enjoy our a first‑class service.
We look forward to keeping this level of service with you in the future.
Best regards,
The NovaVitality Team
Very good!
Many orders from Nova and very happy with products. Would highly recommend A****
28 de março de 2026
Resposta da NovaVitality
Hi Dom,
Thank you so much for taking the time to leave us a 5-star review! We’re thrilled to hear that you’re happy with our products and truly appreciate your continued loyalty. It means the world to us that you’d recommend us to others.
We look forward to serving you again soon!
Best regards,
The Novavitality Team
I’ve been using Reta for around 6 weeks…
I’ve been using Reta for around 6 weeks now, and I’ve lost 17 pounds in total! I’ve seen a huge improvement in symptoms I get due to my PCOS, including inflammation and hormone balance. I’m feeling that I have more energy, and this has helped me hugely along upping my protein intake and exercise. I’d recommend Reta to anyone, and I’m now looking to buy GHK-CU!
2 de abril de 2026
Avaliação não solicitada
Resposta da NovaVitality
Hi Sophie,
Thank you so much for taking the time to share your experience! We're absolutely thrilled to hear about your fantastic progress over the past 6 weeks.
Losing 17 pounds and seeing improvements in your PCOS symptoms is incredible - we're so pleased that you're experiencing better hormone balance, reduced inflammation, and increased energy levels. It's wonderful to hear that you've been able to combine your routine with increased protein intake and exercise for even better results.
Your dedication and commitment are truly inspiring, and we're honored to be part of your wellness journey. We can't wait to hear about your continued progress!
Thank you for recommending us to others - it means the world to us.
Wishing you all the best on your journey!
Best regards,,
The NovaVitality Team
Service is great really fast and helpful
Service is great really fast and helpful
25 de março de 2026
Resposta da NovaVitality
Hi Anthony,
Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service fast and helpful.
We really appreciate your business and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Absolutely perfect company to deal with.
Absolutely perfect, from ordering to the time frame I received the product. Have ordered again since and will be putting my 3rd order in later on this week.
Great communication.
100% happy
2 de fevereiro de 2026
Avaliação não solicitada
Resposta da NovaVitality
Hi Dan,
Wow, thank you for the fantastic review and for being such a loyal customer! We're delighted to hear you're 100% happy with your experience.
We appreciate you choosing Nova Vitality and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Extremely quick delivery and good…
Extremely quick delivery and good communication
28 de fevereiro de 2026
Resposta da NovaVitality
Hi Stacey,
Thank you so much for your 5-star review! We're thrilled to hear that you were happy with our quick delivery and communication. Providing excellent service is our priority, and feedback like yours makes it all worthwhile.
We look forward to serving you again soon!
Best regards,
The NovaVitality Team
Amazing products and fast delivery
Amazing products and fast delivery, can not fault what so ever. Will defo keep ordering from these guys.
3 de março de 2026
Resposta da NovaVitality
Hi Aaron,
Thank you so much for your fantastic review! We're thrilled to hear you're happy with both our products and delivery service. It means the world to us that you can't fault us — that's exactly what we strive for!
We truly appreciate your continued support and look forward to serving you again soon.
Best regards,
The NovaVitality Team
Great product great service quick…
Great product great service quick delivery
25 de fevereiro de 2026
Resposta da NovaVitality
Hi Mrs Wood,
Thank you so much for your wonderful 4-star review! We're thrilled to hear that you're happy with your product, our service, and the quick delivery. Your feedback means the world to us and motivates our team to keep doing what we do best.
We truly appreciate your business and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Resposta da NovaVitality
Hi Sophie,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you're happy with our products and that we could get your order to you quickly.
At NovaVitality, we work hard to provide high-quality products and efficient service, so feedback like yours truly makes our day!
We appreciate your business and look forward to serving you again soon. If you ever need anything, please don't hesitate to reach out.
Best regards,
The NovaVitality Team
Disappointed with the customer service.
Disappointed with the customer service.
My first order I had an issue with the quality of the product. When I reported it Initially felt like the problem was being attributed to my mixing method rather than a potential fault with the product itself. The product was cloudy when it was meant to be clear, this was on both vials of the same product. This was eventually resolved, and a replacement was sent along with a 15% discount code for a future order. The replacement product was completely fine and crystal clear.
However, after purchasing again, I went to open one of the vials and the head completely snapped off. Glass fell into the product, which obviously rendered it unusable. This was clearly faulty — I’ve never seen anything like this happen before.
I reached out to report the issue along with picture evidence but received a very underwhelming response. There was no apology or offer to replace the product. Instead, I was told that my finger placement when opening the vial must have been incorrect. Unless I’ve somehow turned into the Hulk overnight, the vial was clearly defective. I’ve opened many vials before and never experienced anything like this.
Unfortunately, this experience has left a sour taste in my mouth and hole in my pocket. As a result, I won’t be returning as a customer.
I do have photos of both the first cloudy product issue and the broken vial, which I will upload.
5 de março de 2026
Avaliação não solicitada
Resposta da NovaVitality
Dear Jon,
Thank you for sharing your feedback.
I want to address the points you’ve raised transparently:
• Regarding your first order: We’re glad the cloudy product issue was resolved promptly. As you noted, we sent a replacement free of charge, covered all postage costs, and provided a 15% discount code as a gesture of goodwill. We stand by that resolution and remain committed to ensuring product quality and you were happy with the outcome of this.
• Regarding the broken vial: We’re sorry to hear the vial glass snapped during the removal of a plastic flip top lid from the soft aluminium cap during opening. While we have sold over 1,000 vials without similar reports, we understand this was frustrating and concerning for you. Glass integrity is critical, and we take any report like this seriously.
We would like to review the photos you mentioned to better understand what occurred. If you’re willing, please email them directly to info@novavitality.co.uk with your order number. We’ll assess the evidence and, if appropriate, discuss a fair resolution.
We appreciate you giving us a second chance with your follow-up order, and we regret that this recent experience has left you disappointed. If you’d like to discuss this further, I’m happy to speak with you personally.
Thank you again for your feedback—it helps us continue improving.
Best regards,
The NovaVitality Team
Extremely helpful with any questions or…
Extremely helpful with any questions or queries I have! The team provide lots of knowledge around the products
24 de fevereiro de 2026
Resposta da NovaVitality
Hi Chelsea,
Thank you for the fantastic review! We're so glad our team could provide the support and product expertise you needed. We truly appreciate your kind words and look forward to continuing to help you in the future!
Best regards,
The NovaVitality Team
Won’t use anyone else
Great service,
Great product easy to deal with.
Amazing amount of knowledge.
Will only use Nova moving forward
6 de fevereiro de 2026
Avaliação não solicitada
Resposta da NovaVitality
Hi Josh,
Thank you so much for your wonderful 5-star review! We're thrilled to hear that you had a great experience with our service and product. Our team takes pride in their knowledge and making things easy for our customers, so your kind words mean a lot to us.
We're honoured that you've chosen NovaVitality as your go-to provider, and we look forward to continuing to serve you. Thanks for trusting us!
Best regards,
The NovaVitality Team
Resposta da NovaVitality
Hi Dean,
Thank you for taking the time to leave us a 5-star review! We're so glad to hear that you experienced great customer service with us. Our team works hard to ensure every customer has a positive experience, and feedback like yours makes it all worthwhile.
We appreciate your business and look forward to serving you again soon!
Kind regards,
The NovaVitality Team
Really happy with my products and my…
Really happy with my products and my results will carry on buying from you guys
28 de fevereiro de 2026
Resposta da NovaVitality
Hi Stevie,
Thank you so much for your fantastic review! We're thrilled to hear that you're happy with both your products and results. It's customers like you who make what we do so rewarding.
We truly appreciate your continued support and look forward to serving you again soon!
Best regards,
The NovaVitality Team
Amazing company with nothing but…
Amazing company with nothing but professionalism can’t speak about these highly enough fast delivery with great presentation fantastic results 10/10🔥
8 de fevereiro de 2026
Avaliação não solicitada
Resposta da NovaVitality
Hi Chris,
Amazing review—thank you! 🙌 We're so glad you're happy with the fast delivery, presentation, and results.
Your support means everything to us, and we're here whenever you need us again!
Cheers,
The NovaVitality Team
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.