Vera has always made things so incredibly easy for me during both the engagement and proposal process, as well as securing a wedding band. The pieces themselves are so finely made, absolutely rema... Ver mais
Localização
Trocar localizaçãoCollins Street 227, level 7 suite 705, 3000 Melbourne, Victoria, AU
•Embora não verifiquemos afirmações específicas porque as opiniões dos avaliadores são pessoais, podemos marcar as avaliações como "Verificadas" quando for possível confirmar que houve uma interação comercial. Leia mais
Para proteger a integridade da plataforma, todas as avaliações em nossa plataforma — verificadas ou não — são analisadas por nosso software automatizado, disponível 24 horas por dia, 7 dias por semana. Essa tecnologia foi concebida para identificar e remover conteúdo que viola nossas diretrizes, incluindo avaliações que não são baseadas em uma experiência real. Reconhecemos que talvez não consigamos detectar tudo e você pode sinalizar qualquer coisa que ache que possamos ter deixado passar. Leia mais
Veja o que dizem as avaliações
Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake t... Ver mais
A empresa respondeu
Our consultant Dessy helped us choose the perfect engagement ring for me and she was also the one who helped us pick out our wedding bands. Her assistance made the whole process so smooth and seamless... Ver mais
A empresa respondeu
Dessy was so prepared and welcoming in our initial visit that we knew with 100% certainty that we had found the right place for my partner's engagement ring as soon as we walked out. Not knowing... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Novita Diamonds - Melbourne
Escrito pela empresa
Novita Diamonds is proud to be one of the world's largest Lab Grown Diamonds retailers, with showrooms in Australia, NZ, the UK, Germany, Spain, Singapore, Malaysia and HK. Our lab-grown diamonds are created using state-of-the-art technology that not only produces the highest quality diamonds but also offers a sustainable and ethical alternative to mined diamonds. We are committed to providing our customers with high-quality fine diamond jewellery pieces without spending a fortune.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
At Novita Diamonds, customer satisfaction is at the heart of our business. More than a diamond jewellery company, Novita Diamonds is becoming the #1 accomplice of thousands of couples around the globe in their love stories.
Ethical Lab Grown Diamonds
Escrito pela empresa
- We're committed to our planet!
Free lifetime warranty and cleaning
Buy with confidence!
Our aim for all our customers is that they receive a lifetime of enjoyment from their jewellery.
Informações de contato
Collins Street 227, level 7 suite 705, 3000, Melbourne, Victoria, Austrália
4,9
Excelente
93 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Always a fantastic experience with Vera and the team at Novita Diamonds Melbourne
Vera has always made things so incredibly easy for me during both the engagement and proposal process, as well as securing a wedding band.
The pieces themselves are so finely made, absolutely remarkable craftsmanship full of met expectations.
She is always present with a genuine warmth that makes you feel heard, understood and appreciated throughout.
I would recommend to anybody looking for beautiful jewellery.
19 de maio de 2026
Avaliação não solicitada
Excellent service
Excellent service. Could not have been more helpful or forgiving when I was running dreadfully late for my appointment. Have had a disastrous experience at another lab diamond company Austen & Blake that totally put me off lab diamonds until my husband convinced me to try again. So happy I did. Go to Novita, not the others.
19 de novembro de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you so much for taking the time to share your experience with us! We’re truly glad we could turn things around for you after your previous encounter elsewhere. It was absolutely no trouble at all accommodating you when you were running late, we’re just happy you made it in and that we could help you feel confident about lab diamonds again. Enjoy your beautiful piece, and we’d love to welcome you back anytime! 💎
Having no knowledge about diamonds
Having no knowledge about diamonds, I was thankful to Sam from the chat who showed me the differences in colour and clarity by sending me photos and videos comparing multiple stones. I placed the order for the ring and can’t wait for it to be ready!
1 de julho de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for the kind words! 💬💎 We're so glad Sam could guide you through the diamond details with photos and videos, it’s what we’re here for! 😊✨ So exciting that your ring is on the way… we can’t wait for you to see it sparkle in person! 💍🎉
My original diamond from my engagement…
My original diamond from my engagement ring 30 years ago had fallen out and I came to Novita Diamonds to replace it with a lab grown diamond. They were able to fix the prongs and make them secure again. Special thanks to Sabrina for her lovely service!
2 de julho de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for trusting us with such a special piece! 💖 It’s wonderful to hear Sabrina provided lovely service and helped bring your ring back to life with a beautiful lab-grown diamond 💎✨ Here’s to many more years of sparkle and memories with your renewed ring! ✨😊
I came in my lunch break to buy a pair…
I came in my lunch break to buy a pair of diamond studs for our 5 year anniversary and it was such a seamless process. Great range to choose from and very satisfied with my purchase.
9 de junho de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for sharing your experience! 💎✨ We’re so glad you popped in on your lunch break and found the perfect diamond studs to celebrate your 5-year anniversary, what a special milestone! 💖🥂 It’s wonderful to hear the process was seamless and the selection hit the mark ✅ We're thrilled you’re happy with your purchase and hope they’re worn with lots of love and sparkle! 💫💍
Just love my little earrings
Just love my little earrings, staff very friendly and most helpful. Will go back again one day soon. 😀
19 de junho de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
So happy you love your earrings! 😊💖 Our friendly team loves making every visit special, and we can’t wait to welcome you back again soon! 💎✨😀
The people at Novita diamonds Melbourne…
The people at Novita diamonds Melbourne were terrific to deal with, explained everything so we could understand and got us exactly what we wanted. Would recommend!
17 de fevereiro de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
That’s fantastic to hear! 😊 We’re so glad the team in Melbourne made everything clear and helped you find exactly what you wanted 💎✨ Thanks so much for recommending Novita Diamonds, we truly appreciate it! Looking forward to helping you again in the future! 💖
Great product and service
Novy again out did herself!! My custom wedding bank looks perfect with my ring!! The team were great doing everything from a simple photo i had!! And without breaking the bank! Also gave a helpful payment plan :)
3 de maio de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
That's awesome! 🎉💍 Novy and the team nailed it with your custom wedding band, turning a simple photo into perfection without breaking the bank! 👏💸 And a helpful payment plan? Now that's the cherry on top! 🍒 Enjoy your stunning new set!
Perfect service from Novita!!
Amazing service from Novita. Every step was made easy. Initial phone calls, advice and information made the buying process
so smooth. We had to send our ring back for a re size and even this was so well handled. Really can't recommend these guys highly enough.. most
importantly the wife loves the ring.
Perfect all round
7 de abril de 2025
Resposta da Novita Diamonds - Melbourne
Thank you so much for the amazing feedback! 🙌💍 We’re so glad to hear the entire process—from the first call to the resize—was smooth and stress-free. It means the world to us that your wife loves the ring (that’s the ultimate win! 😍). Perfect all round is exactly what we aim for — thanks again for the kind words and recommendation! 💎✨
Happy customer
I was really grateful to Novita Diamonds team. My order arrived earlier than expected, just in time before my birthday. I was really happy with my purchase.
29 de janeiro de 2025
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
That's awesome to hear! 🎉💍 Early delivery for your birthday win! So glad you're happy with your purchase! 🥳
Very helpful when explaining and going…
Very helpful when explaining and going through all options.
The entire process was so simple, very happy with how quick it was made as well as sent.
Couldn't be more pleased
1 de abril de 2025
Resposta da Novita Diamonds - Melbourne
That's wonderful to hear! 🇦🇺✨ We strive to make every step of the process as smooth and efficient as possible, ensuring you're delighted with both the experience and the outcome. If there's anything else you need in the future, don’t hesitate to reach out! 😊💍
Amazing experience !
Amazing experience !
Novy at Novita Diamonds Melbourne was such an incredible help picking out our wedding bands ! So extremely helpful’
12 de março de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for your lovely review! 💍✨ We're so glad Novy could help make your wedding band experience incredible. Wishing you both a lifetime of love and sparkle—congratulations! 🎉💕
The Perfect Ring
Had a very pleasant experience dealing with Novita! They were very helpful when I booked my appointment, and had a wide variety of options for me to look at in person. The team were also very accommodating when they learned that I needed the ring ASAP as I was planning on proposing to my then girlfriend, overseas! I couldn’t be happier with the purchase. The amazing quality and pricing of their rings made Novita the perfect choice! The diamond sparkled more than the Eiffel Tower! The addition of the light in the box, made the proposal even more special! As I proposed overseas, the very helpful team allowed the resizing period to be extended. This meant my fiancée could get the ring resized after our holiday without any additional payments! We would use Novita Diamonds again for our wedding bands or any other jewellery pieces.
5 de outubro de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
What an incredible proposal story! 💍✨ We’re so glad we could help make your special moment as seamless and sparkling as possible—sounds like that diamond gave the Eiffel Tower a run for its money! 😉 💎 The extended resizing was the least we could do to make sure everything was just perfect after your holiday. Wishing you both a lifetime of love and sparkle, and we’d be honoured to help with your wedding bands when the time comes! 💖🥂
Wedding ring
I got my wedding ring from this shop. Wearing this ring makes me feel elegant and special. Its radiant sparkle, even after months, speaks volumes about its quality.
I highly recommend this shop for their exceptional jewellery
1 de setembro de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for your lovely review! 💍✨ We're so happy to hear that your wedding ring makes you feel elegant and special—just as it should! 💖 The lasting sparkle is a true testament to its quality, and we’re thrilled you’re enjoying it. Wishing you a lifetime of love and happiness! 😊💕
Novita diamond engagement ring
My partner proposed to me with a novita diamond engagement ring. It was shiny and beautiful and presented in a box with a light in it to highlight its brilliance :) I needed it resized. Lucky they thought of everything and included an attachment to the ring incase so I could wear it before taking it in for resizing. Once I booked for it to be resized I was able to get an appointment the same week :)
25 de dezembro de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
That sounds like such a ✨ dazzling ✨ proposal! 💍💖 I love that Novita Diamonds thought of everything—from the gorgeous light-up box to the handy attachment so you could wear your ring right away! 😍 And how awesome that you got a resizing appointment so quickly! 🎉 Hope you’re loving your perfectly fitted sparkler! ✨😊
The best in the business! 💍
I’ve been a Novita customer since 2022, with them designing and creating my engagement ring and in 2024, my partner and I choosing Novita wedding bands. No matter who I interact with at Novita, they are always so helpful and lovely. Not only is their custom service outstanding, I love my rings!
15 de junho de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you so much for your continued trust in Novita Diamonds! 💍✨ We're thrilled to have been part of both your engagement and wedding ring journeys. It’s wonderful to hear that our team has always provided helpful and lovely service, and we're so glad you love your rings! 😊 We truly appreciate your kind words and look forward to being part of any future jewellery needs. 💖
Looking for an engagement ring for my…
Looking for an engagement ring for my partner, we had shopped around, but once we arrived at Novita, we knew this was the place we wanted, the team made us feel comfortable, are patient, and allow us the time to discuss and find the best product. We are now in the process of looking for additional pieces and again have had a great in store experience.
16 de abril de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for your wonderful review! 💍✨ We’re so happy to hear that your experience with Novita made you feel comfortable and supported throughout your engagement ring search. It’s great that you’ve returned for additional pieces, and we’re thrilled to continue providing a great in-store experience for you. 😊 We look forward to helping you find more beautiful jewellery in the future! 💖
Had the best experience picking an…
Had the best experience picking an engagement rin for my now wife.. we where the 1st proposal in store wich made it special
3 de fevereiro de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you so much for sharing your special experience with us! 💍✨ We’re so honoured to have been part of such an important moment in your life. Being the first proposal in store must have made it even more memorable! Wishing you and your wife all the best as you begin this beautiful journey together! 💖
Couldn't recommand more!
We have purchased my engagement ring, and both our wedding rings at Novita Diamonds in Melbourne and their team is the most competent, adorable team ever ! And we love our rings, can't wait to get married in 2 months so we can wear them all the time!
11 de dezembro de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you for sharing your wonderful experience with us! 💍✨ We're absolutely thrilled to have been part of such special milestones in your journey. Hearing that you love your rings and enjoyed working with our Melbourne team means the world to us. 🥰 We’re counting down with you—two months will fly by, and soon you’ll be wearing those beautiful rings every day! 🎉💎 Wishing you all the best as you prepare for your big day, and if you need anything at all, don’t hesitate to reach out. 💖
I am a returning customer
I am a returning customer, we have purchased my earrings, engagement ring and another pair of earrings for a gift. All products are high quality and We experienced great customer service from start to finish! Will be returning!
27 de novembro de 2024
Avaliação não solicitada
Resposta da Novita Diamonds - Melbourne
Thank you so much for your wonderful review and for being a loyal customer! 🌟 We’re thrilled to hear that you’re happy with your earrings, engagement ring, and the gift earrings. It’s fantastic to know that you experienced great customer service from start to finish.
We can’t wait to welcome you back again! If there’s anything else we can assist you with in the future, don’t hesitate to reach out.
A Experiência Trustpilot
Qualquer pessoa pode deixar uma avaliação na Trustpilot. Quem escreve uma avaliação tem a possibilidade de editá-la ou excluí-la a qualquer momento. As avaliações serão exibidas enquanto a conta estiver ativa.
As empresas podem solicitar avaliações enviando convites automáticos. Se classificadas como "verificada", significa que as experiências são verdadeiras.
Saiba mais sobre outros tipos de avaliações.
Contamos com pessoas dedicadas e tecnologia inteligente para proteger nossa plataforma. Descubra como combatemos avaliações falsas.
Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.