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I started to have my Prado serviced by Nowra Toyota. Previously I had my car serviced in Sydney.
What a major improvement! Nowra Toyota offers honest and highly professional service. Today they saved me some $800 by changing a wire that had blown instead of changing inverter. My car was also washed. Office staff is very knowledgeable and friendly.
On September 2022 the door handle on my Tarago broken off, completely from the sliding door. I went to Toyota Nowra for repair estimate. It was extremely expensive. The reason for that (I was told) the door are locked and they would have to break-in to my car actually. So I purchase from Toyota Nowra just door handle. The assistant checked my car and take some numbers form the frame label. When part arrived, I went to see my local mechanic if he can replace the door handle. He promised do the job but I have to find someone else who open locked door. That turned out to be a problem. It was not urgent and took me a long time to find someone to do the job. But I was told than (by o2autosport NOWRA) the part (door handle) Toyota sold to me, is incorrect. I called TOYOTA NOWRA PARTS and ask if the returns is possible, because the part is incorrect but it was purchased at 2022. The person on the phone was very helpful but could not find on his computer purchasing transaction. So I promised to come with purchasing receipt in the next few days. When I got there, my telephone conversation was unfortunately not remember by the staff. Than some small self important man, with no skills to deal with customers, interjected into the conversation and immediately began to argue. He dismissed everything and refuse take the wrong part back and issue refund. I was very upset, it was not the case I change my mind and demanded refund because I no longer liked the goods . I got from TOYOTA wrong part! No way I could see that when I payed for it. I am not the expert. I thing this is so unprofessional especially for big name as TOYOTA.
MY advise: please beware of, of little self important man who was given a little power!
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