NS&I Avaliações 10.901

Regular wins all be it small ones that get reinvested for me. Love how I can see that I've won on the prize checking app and then they tell you by text message 3 days later, so for one heart stopping moment you think you've won again!

Easy to transfer money, also knowing that by full deposits are safe with NSI. When used customer service they have always been friendly & most helpful.

Service is okay but opp to improve app and remove need to call the tel line. More functionality needed to contain journeys.

So far All good.
Customer Services are very helpful

Actually, I said because it wasn’t that easy online and on the phone, it didn’t accept my details and all the additional questions mothers birthday that sort of thing. However, when I looked it up I had got the Details correct …your system didn’t work

Simple to access and easy to use with the bonus of a decent interest rate.

The advisor I spoke to was very helpful knowledgeable and patient. She talked me through the process and waited until I throughly understood. I was very pleased with the service I received that day.

Easy to navigate and check monthly. NS&I informed me and paid within the time frame given. Only complaint was the winnings were not high enough, but nice nevertheless .

:) :) :) :) .................................

They always keep me informed of when they have received my money every month. So easy to set up a standing order to by the bonds every month.

Took out a cash ISA and there was no obvious messaging to state that you couldn't add to it from other existing ISAs. The web site process did not not make that clear either, so I contacted the help desk, but they didn't know the answer as to whether it was possible, or if not why not... so eventually messaged and received a response that it is not possible - but no answer to other questions. When I pointed out that it wasn't clear and it would be better to make it more clear, I received a glib, patronising response about it being in the T&Cs - brilliant!!

All the dealings I have with you go through quickly and smoothly. Thank you.

Ease of transfer directly from bank account.

Really good experience on user, website and the overall experience

It’s easy to use

The customer telephone service is great.
Transferring funds from premium bonds into my bank account is not automatic and the delay is not always convenient.

Not happy with this

your system makes it difficult to talk to a human eventually when we were put through it was dealt with your agent professionally