Huge thank you to Kevin Nguyen for his patience and understanding. Even though I struggled to explain myself clearly, he took the time to really listen and showed genuine empathy throughout. Outstan... Ver mais
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Veja o que dizem as avaliações
Had a great visit advice / first meeting with Asim Senior survevyor today. Explained everything clearly. Thoroughly checked property. Genuinely nice chap! Easy to talk too.
Recieved free advice from Tenants Advice about repairs in my council property. They sent us Mr Bobby, who is professional, friendly, and genuinely tried to help. He went around and checked everythin... Ver mais
A empresa respondeu
We had a fantastic experience with Tenant Advice during our inspection. Dennis was professional, thorough, and really put us at ease with his expertise. Everything was handled smoothly, and we felt tr... Ver mais
Detalhes da empresa
Escrito pela empresa
Tenants Advice has helped thousands of families across England & Wales with housing disrepair claims. Founded in 2016, our aim is to support Council and Housing Association tenants who are struggling to get repairs carried out by their housing provider. It Is your legal right to live free of constant leaks, damp, mould, rotting windows, rodent or cockroach infestations. At Tenants Advice we have an expert team of Housing Conditions Officers, Solicitors and Building Surveyors who guarantee fast, reliable help and advice. We are confident in getting the best results for the tenants we help. We offer free housing consultations to establish if you can claim against your landlord. Alternatively, we will provide you with free no obligation advice. Tenants Advice is a trading name of Nuovo Law Limited. Nuovo Law Limited is a Claims Management Company authorised and regulated by the Financial Conduct Authority FRN 837714. You are able to make a claim for free using the Housing Ombudsman Service or you could make a claim yourself.
Informações de contato
Tenants Advice, Epworth House, 25 City Road , EC1Y 1AA, London, Reino Unido
- 0800 047 2017
- help@tenantsadvice.co.uk
- nuovolaw.co.uk
Respondeu a 100% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Extremely Helpful
Came out the day after contact. Kevin Nguyen was extremely helpful in getting the process started.
Huge thank you to Kevin for his…
Huge thank you to Kevin Nguyen for his patience and understanding. Even though I struggled to explain myself clearly, he took the time to really listen and showed genuine empathy throughout. Outstanding customer service—much appreciated!
Esther
I have only got I contact with Tenants…
I have only got I contact with Tenants Advice. My house was visited to see issues.
Colin the surveyor did a excellent &…
Colin the surveyor did a excellent & thorough inspection
Really good experience from the start…
Really good experience from the start very quick response and very quick with there visit to my home, the young man that came was professional and very polite and helpful a answering all questions that was asked then quick response with moving forward thank you
I’m pleased that someone is taking this seriously
I’m pleased that someone is taking this seriously at last.
He was polite helpful and dealt with me…
He was polite helpful and dealt with me and my wife very politely
Polite
Polite, well mannered and really professional, Asim who visited my property was really thorough with his inspection, explained the process in detail, would definitely recommend this company, brilliant to deal with.
First Attendance with Tenants Advice
Had a great visit advice / first meeting with Asim Senior survevyor today. Explained everything clearly. Thoroughly checked property. Genuinely nice chap! Easy to talk too.
I got a very Good service from KEVIN…
I got a very Good service from KEVIN NGUYEN . Thank you KEVIN
Rai was very helpful and guided me…
Rai was very helpful and guided me through the process of what happens next, very polite 10/10 customer service,
We had a fantastic experience with…
We had a fantastic experience with Tenant Advice during our inspection. Dennis was professional, thorough, and really put us at ease with his expertise. Everything was handled smoothly, and we felt truly supported throughout the whole process. Highly recommend!
Very helpful and informative!
Very helpful and informative!
Surveyor Janet was very professional, knowledgeable and polite.
Professional and excellent customer service
Customer service is excellent! the fact they have plenty female and male staff including surveyors too which ensures as a female you can always talk to a female to feel at ease. Everything I was told happened exactly when I was informed it would, very quick responses, always explain everything for you to understand. The surveyor visited within the week for the first survey too establish if you have a case, he did such a professional job and also an excellent report. A solicitor was appointed immediately after survey and took on the case straight away contacted me and advice me straight away as to how the case will proceed. Excellent service from everyone involved. If you have a housing repair issue this is the Company to help you get them resolved.

Resposta de Tenants Advice
Service from this company is excellent
Service from this company is excellent, they book appointment promptly and actually come out to check the disrepair, I am satisfied with the service from this company

Resposta de Tenants Advice
Asim
Asim was a very polite caller. He was respectful and listened carefully. He also explained the process clearly and listened to any concerns . Highly recommended

Resposta de Tenants Advice
1st appointment
Was very reliable with appointment set up and before arriving called in advance that Asim is coming over for inspection
Very kind and respectful

Resposta de Tenants Advice
Samrawit
Hi, I appreciate you coming over today to inspect the issue. He explained good he so nice hard working look all over I apricate bless him 🙏

Resposta de Tenants Advice
Gentleman came to my propety was very…
Gentleman came to my propety was very patient as school holidays and ihave full house, i kept him esiting but he was very understanding b it he got the job done. Thank you so much rehan. Very politr and bring very oatient

Resposta de Tenants Advice
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