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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

Fantastic company,orders sent out promptly. An abundance of products and scents to choose from. I’ve used many different brands but as soon as I found Nuscents I’ve never gone anywhere else. Great... Ver mais

Avaliado com 5 de um total de 5 estrelas

I purchased wax melts for a gift my sister loved them so much she asked me to order more she said the smell lasted all day and they arrived very quickly in just a few days very happy with them

Avaliado com 1 de um total de 5 estrelas

I ordered for the fistt time on here hoping that I had found a new company to buy from as I buy wax melts every week I ordered 5 XL soy bars and I have realised upon looking closely at the packagin... Ver mais

A empresa respondeu

Avaliado com 5 de um total de 5 estrelas

Best value for money and the best ever wax melts,would never look elsewhere as these are long lasting and smell amazing

Detalhes da empresa

  1. Loja de Cosméticos
  2. Loja de Velas

Escrito pela empresa

If it's fragranced, we love it and live it. We produce wax melts, candles, Eau De Parfum, soaps and other cosmetic & home fragrance products in the UK. We strive to offer value for money, proudly creating a lean and efficient business operation so as to produce the UK's best value wax melts from any private VAT registered Ltd Co without removing cost from our product. Our designer inspired Eau De Parfum have been curated over the course of four years, produced and sold both retail and wholesale, with a constant development on scent - we strive to have the closest match possible, with good strength and silage, at a fraction of the cost. All our cosmetics adhere to UK cosmetics regulation and are produced in the UK.


Informações de contato

4,4

Excelente

O TrustScore é 4.5 de um total de 5

330 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 60% das avaliações negativas

Normalmente responde dentro de 24 horas

Como esta empresa usa o Trustpilot

Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.

As empresas no Trustpilot não têm permissão para oferecer incentivos ou pagar para ocultar avaliações. As avaliações são opiniões de usuários e não da Trustpilot. Leia mais

Avaliado com 5 de um total de 5 estrelas

Fantastic company,orders sent out…

Fantastic company,orders sent out promptly.
An abundance of products and scents to choose from.
I’ve used many different brands but as soon as I found Nuscents I’ve never gone anywhere else.
Great company,brilliant staff,customer care excellent

15 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best and strongest scents

Great products, lovely owners and a really good price, wouldn't go anywhere else now and always recommend to family and friends when they comment on how lovely the house smells when burning these.

11 de abril de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The best!

I had been buying my wax melts for a long time from Nuscents, but decided to give other brands a go.
I tried 3 different brands...not a patch on Nuscents! So...back to my old favourite again! By far the best.

3 de abril de 2026
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I ordered for the fistt time on here…

I ordered for the fistt time on here hoping that I had found a new company to buy from as I buy wax melts every week I ordered 5 XL soy bars and I have realised upon looking closely at the packaging that they are the standard wax melts which are half the price of the ones I paid for also they hardly have any smell even with 3 burners on down stairs I could barely smell anything
I went in the website chat 3 times over 3 days and also emailed them but heard NOTHING .very very disappointing

24 de março de 2026
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

Hi Samantha,

Further to our email conversations, we are sorry for the delay in responding from Thursday to Sunday. We operate a 48hr response time Mon-Fri, so Thursday emails can be picked up on Monday.

Again, we're sorry in the error in sending you the incorrect product. This was rare human error.

To confirm, the Soy XL Wax Melts you ordered were sent out on Monday on a Tracked 24 basis as promised and should have been with you yesterday (Tuesday).

We hope you have a better experience with the Soy XL. Please feel free to reach out to us with any further questions or feedback.

Many thanks,

Avaliado com 5 de um total de 5 estrelas

HIGHLY RECOMMENDED

I've been ordering XL wax melts and perfumes from Nuscents for quite a while now and absolutely love their products. There is such a lot of choice and I've tried every single one of the XL snap bars, they are such good value for money and there are regular special offers to make your shopping experience even better. My orders are delivered promptly and are well packaged and Customer Service is great too therefore I would highly recommend buying from this company.

7 de março de 2026
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

Hi Wendy,

Thank you for your wonderful review and continued support to our business. We appreciate you and we're glad our products continue to meet expectation. Many thanks,

Avaliado com 5 de um total de 5 estrelas

Received my order for the 2nd time and…

Received my order for the 2nd time and so pleased! I buy the XL melts and are amazing and so strong. I’m in the with the scent of fairy outdoors almond milk and smells exactly like it. Fast delivery too and reasonable price

28 de fevereiro de 2026
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

Hi Vicky, many thanks for your review of our products and service. We're glad you are getting along with our products and are grateful for your support with our business. If ever you have any issues, please feel free to reach out to us. Many thanks for your support and have a wonderful day.

Avaliado com 1 de um total de 5 estrelas

WARNING. DONT WASTE YOUR MONEY PLEASE READ REVIEWS THERE NOT LIEING

WARNING.. READ REVIEWS BEFORE ORDERING im so angry £40 wasted my 1st and last order with nuscents i dont no how they can get away with selling these they have no scent what so ever ordered because my sister took a break from her wax melts whilst she was moving house so thought id order from this company im so so gutted that I did my sisters fill the whole house iv just recieved these so called wax melts and there that weak you cant even smell them in there packaging bought 4 of the jadore as thats my fav that I buy from my sister which is so so strong and these off nascent have no scent at all like literally 0 im so angry there most definitely cheap oil fragrances as someone else has written in there review my sister uses 10% fragrance as nuscents apparently do so there rather lieing or using extremely cheap cheap fragrance oil just dont waste your money i honestly want to cry £40 iv lost thats way too much money for wax melts to have no smell at all just trust all these bad reviews because they are not lieing I wish to god I read them before ordering iv ordered many wax melts from different company's and these are hands down without a shadow of a doubt the worst iv ever used I dont no how they csn get away with it take my advice and always go to a small buisness who care about there customers and there quality of there products and not just money grabbing and scamming people I bought all my regular scents that I buy from my sister and hers smell so strong and beautiful then iv got these cheap nasty skinny with no smell wax melts off this company that are not letting off any smell at all (and yes im burning the jadore so iv given it chance to disappoint me further) i want my money back im disgusted and so angry its unbelievable!!! And also there old and damaged all habe air bubbles and scratches in them and some not in dirty packaging and in christmas stock so selling old damaged stock as new with no fragrance absolutely been conned

25 de fevereiro de 2026
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Brilliant service every time and I am…

Brilliant service every time and I am so pleased you brought back the old XL wax melt. The other ones were nice and still smelled but as an arthritis sufferer I haven't found another wax melt which is both easy to use and lasts long. Keep up the good work

18 de dezembro de 2025
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Fabulous range and quality

Hundreds of scents available, so something for every nose, of the few I've tried so far the scent throw has been good and lasts for ages. Bonus that they offer cruelty free perfume dupes too, I bought the "Lost Cherry" inspired fragrance and it's gorgeous.
Excellent communication regarding status of orders and swift delivery, items securely packaged, all in all a great company with exceptional customer service. Happy to recommend.

10 de dezembro de 2025
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Very disappointed

Very disappointed, i’ve been ordering for years it’s went downhill since they stopped selling the 100g bars. barely any scent to them even your standard size melts :( unfortunately won’t be ordering again. please do better

4 de dezembro de 2025
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

EDIT 8TH DECEMBER 2025

********

After clarification of customer details from Trustpilot, we can confirm just two orders placed by this customer - the first on 28th September 2023, the second on 1st December 2024. No further orders have been made by this customer or to their home address.

We changed our products in June 2025, with increased strength. Customer hasn't ordered these new products, and we can confirm also never ordered our smaller sized products during those initial orders.

This review is therefore both false and misleading.

********

Hi Trinity,

We're sorry to read you won't be ordering again. Our new branded wax melts contain 10% fragrance as opposed to an average of 8.6% fragrance in the older products, but can take a little longer to melt due to them being slightly thicker - the increase in percentage was to mitigate issues, knowing this would be the case. Our wax melts like heat and can take a little longer to get going than other waxes. Fragrance versions rarely change (suppliers can close down, etc) and our production methods haven't changed in six years of business.

We've asked Trustpilot for more details as to who you are as we cannot find somebody with the name Trinity within our system with orders pre and post the product changes, not to disregard your comments, but we'd love for customers to reach out privately as we're usually better placed to resolve local performance issues and have huge success in helping genuine customers who reach out.

With our 50g standard wax melts being similar dimensions/thickness to their predecessor, the percentage increase would mean marginal performance improvements if anything, and not "downhill". We dispute this particular like for like suggestion for this reason.

In spite of increased custom over the past six months with the new product, we have plans to reintroduce our original XL Wax Melts in the new year as part of our range plan, and we're sorry you won't be part of that journey.

Thanks for your custom through time, we're disappointed to read our new improved products aren't to your liking.

Avaliado com 5 de um total de 5 estrelas

Fragrances are devine tried a few…

Fragrances are devine tried a few others but not happy at all,Fragrance doesn't last.

16 de novembro de 2025
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

Thank you for your review, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

Avaliado com 5 de um total de 5 estrelas

Love all the scents my favourite is the…

Love all the scents my favourite is the pine one for Christmas time. Really good and can actually smell them unlike some other companies

9 de novembro de 2025
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

Thank you for your review Jenna, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

Avaliado com 5 de um total de 5 estrelas

Excellent service

Super fast delivery and the wax melts are a good size with a very varied aromas

23 de outubro de 2025
Avaliação não solicitada
logotipo da Nuscents

Resposta de Nuscents

Thank you for your review Lynn, we appreciate your support and feedback. Please reach out to us if you ever have any issues with our products. Have a wonderful evening ❤️

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