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Nuwave Neon, founded in 2020 and based in Tampa, FL, crafts stunning LED neon signs, light installations, lamps, and wall art for both indoor and outdoor settings. We bring your business logo, name, favorite quote, or image to life, transforming it into something extraordinary. Our commitment to customer service and delivering top-quality products sets us apart. From major brands like Coco Chanel, MLB, Porsche of North America, and BuzzFeed to small home decor neon signs, artworks, and gifts, Nuwave Neon offers everything you need in LED neon signs. Our design team and event specialists are spread across the USA, working with leading manufacturer partners worldwide. Whether it's bespoke, business, or just for fun, we're here to create transformative neons with you. Our mission is to collaborate with the future of this planet and wild creatives, the aspiring and the inspired. We see you. We create with you. We are you. Let us light up your world with our exceptional designs.
Estados Unidos
3,2
7 avaliações
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Due to the fact that you don't have the proper UL Listing or equivelant LAB Listing for your produc,t we have not been able to get a final electrical inspection for the project, holding up payment to many vendors on the job. We are now contacting a LAB agency for costs to get the proper City of Los Angeles needed listing for your product.
I was a part of the Advisor Excel wealth event, where we were gifted neon signs that Advisor Excel paid for. So how you guys have mixed up my email with someone named Jeff Buck. I'm assuming he got my sign, but I still haven't received my sign that they paid for. I have left messages, and there has been no response on how to fix the problem. Sincerley Cory
Resposta de Nuwave Neon | Tampa, Fl USA
I’m sorry for the frustration here. We checked our system and didn’t find any emails from you, and your order was shipped to the exact address that was provided at checkout.
If a different email ended up on the order, that typically happens when the iPad used at the event auto-filled a previously saved email and it wasn’t updated before submitting. For privacy and security, we don’t change phone numbers, emails, or addresses on orders after they’re placed.
We’d love to help get this sorted quickly—please reach out to us at support@nuwaveneon.com
with your order number and we’ll take care of you.
Resposta de Nuwave Neon | Tampa, Fl USA
Thank you so much for your kind words! I'm thrilled to hear that you love your XOXO lights. It's always our goal to bring a little extra glow and happiness to your space. If there's anything else we can do for you, feel free to reach out. We're here to help! 😊
Louis (Founder)
SUPER FUN neon light for my gym!!!
I love the HOT PINK color. Very high quality and easy setup.
End result of the sign was awesome. There was some miscommunications with the company. 1. There was a glitch in their system that i didnt notice. Ended up charging me less but they messaged me telling me i had to pay the remaining balance. Which i did. Then was given a wrong tracking #. Was told sign had been shipped and the tracking didnt show. They gave me the correct # the day before arrival. The sign had a small defect on a letter and was sent a quick replacement immediately with showing proof. Defect showed what i assume they burnt the LED on a segment of LED just burnt when connected. But that was corrected immediately. The sign now is great and hanging at out business. Will consider giving them another try in the future.
Resposta de Nuwave Neon | Tampa, Fl USA
Thank you so much for your detailed feedback! We're thrilled to hear that the sign is now working great and that you're happy with the end result. We sincerely apologize for the minor complications you experienced along the way.
Regarding the issue with the 'N' in the word 'AND,' we want to clarify that every sign we produce is thoroughly tested for 24 hours prior to shipping to ensure everything is working perfectly. It's likely that the damage occurred during transit, but we're glad we could quickly provide a replacement for you.
We're always here to help, and we truly appreciate your understanding and patience. We look forward to working with you again as you remodel your bar! Also, I just sent you an email with something to help with your remodel as a thank you for your understanding.
Warm regards,
Louis (Founder)
To date, we have ordered 5 of their purple neon open signs. They are bright and easy to install. Shipping takes a couple of weeks so order in advance.
Resposta de Nuwave Neon | Tampa, Fl USA
Hi Ajene,
Thank you so much for your continued support and for taking the time to leave such a wonderful review! We're thrilled to hear that you find our LED neon open signs. We appreciate your understanding regarding shipping times and I am pleased to inform you that we just made improvements to our shipping speeds to you can expect to receive your future orders in a much quicker timeframe (handcrafted and delivered in as little as 4 business days!). We're grateful for customers like you and look forward to serving you again in the future!
Best regards,
Louis Friedlander
CEO, Nuwave Neon
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