National Express West Midlands Avaliações 

I've complained about there's no air con on buses especiallywhen temperature reaches over 30 degrees. I've been fed a load of bs excuses by staff that are sitting in air con offices and most likely laughing at us customers. Our bus fares go up every year but instead they keep profiting whilst our health and safety is put last. I refuse to use buses in ridiculous temperatures whilst I have a 4 month old baby.
Also I reported National Express a while back for dangerous driving by a bus driver and I don't think anything ever come of it. Some of their bus drivers shouldn't be allowed behind the wheel.

Explain how your buses are late with no traffic on the road. It's Sunday morning, absolutely no traffic, and your shoddy service is of course, as ever, late.

Why are we paying increasing prices, with no discount to account for how absolutely abysmal your service is? You don't even bother responding here anymore - an obvious admission that you know how terribly you're doing.

If I could give a zero I would . Drivers are awful always crowded and no warning for diversions

The man I spoke to on the phone was rude and dismissive and very unwilling to help with my membership card. Seemed like he didn’t really want to be working as he kept yawning and tone of voice was very dull and agitated.

I would like to know why all the teenagers think its okay to walk onto the buses without paying??. I am seeing this more and more over the weeks.Last night around ten young fella marched onto the bus number 67 offering no forms of paying and the driver said not a word. Meanwhile my bus pass has increased in cost. Are we having to carry the cost for all these refusing to pay? Maybe I will just start walking on to without paying, as they say if you cant beat them , join them.

Horrible Drivers who drive the 87 Bus when your running to the stop and get to it they deliberately drive off. After the pandemic they have employed so many vile nasty bus Drivers for the 87 Bus.

What many Brits call third world countries do public transport better than this. Hotter on the bus than off. FFS.

It's very bad, because they did not do anything with smokers, e-cigarette smokers,they should be kicked them out of the buses

Would be the worst payed transportation and the drivers are starsh

I would like to make a complaint regarding a vehicle that is repeatedly blocking access to my driveway . The cars that are blocking my driveway are individuals always wearing a yellow or orange hi Viz with National Express on the back.
This has occurred on multiple occasions over the past few months, causing significant inconvenience and preventing easy access to and from my property. Despite previous attempts to resolve the matter, the problem continues.
I would appreciate it if this issue could be investigated and appropriate action taken to prevent further obstruction of my driveway.

Shit company advertise so much about careers and better opportunities and I’ve applied 3 times and got refused 3 times. It’s alright for you to employ people who don’t speak a word of English but someone with 6+ years of customer experience is not qualified enough to drive a bus apparently

Incompetent corporation
The 101 is an absolute disgrace

Have you people no shame or can you only afford to hire stupidity?

I’m glad I walk to work because even as an option you are poor.

Why is it a daily problem that the 101 is arriving 5 mins before the time.

I’d hate to work for you.

I’m glad it’s not me, because I’d be embarrassed to work for such sh1te.

Whoever is in charge of the 101.i hope you never see your pension

E178

And the rest of them.

Only one to get it right is the women drivers. ROLL ON REFORM

Absolutely terrible service received by Martin driving the 19.30 X1 bus to Coventry from Birmingham airport today. We simply asked if the bus goes into Birmingham centre to be met with a rude and very condescending individual. The manner in which he responded and the tone he used there was no need for, just simply say no. No need for a lecture. A note to you Martin, don’t have a customer facing job if you can’t speak to people with manners and decency. Customers don’t pay to go on the bus to have to speak to the likes of you. My lovely dad drove the west midlands buses for many years his customer service was excellent, everyone loved getting on his bus. Take a leaf out of his book, kindness and decency goes a long way and costs nothing at all.

Come on Javed Iqbal let's have some more jew hating posted here.

You're very brave on Facebook. So let's have a chat here.

NXWestMidlands and TfWM are discriminatory organisations. They changed routes in Smethwick meaning 48 and 89 avoid Devonshire Rd St Pauls Rd and High Street leaving vulnerable people with no services to Bearwood, Queens Head and Galton Bridge and complete lack of services to Oldbury and lack of service to West Brom and Cape Hill. Elderly and disabled and shoppers now have to walk up hill 15mins. They put two buses up Stony Lane which is a flat shorter road and left us up hill with bigger walks up hill when people at Stony Lane were already 1mins walk to 89 stops on Devonshire Rd. Putting off many users and leaving others with longer more arduous journeys. There should be two buses up Devonshire Rd and St Pauls not one and only one along Stony Lane who are already a shorter walk to 87 and 80. They clearly hate us up there. Shame on them. Hopefully they go under as organisations!!!!

the bus did not stop for me just shook his head and drove off in aldridge to get the 937 bus to brownhills west

Got the 16.10 number 5 bus from Wolverhampton to Codsall on 17th May 2026 as all trains cancelled towards Shrewsbury. Driver was a rude jobsworth and insisted on (a horribly overpriced) £3 full payment and refused to accept rail ticket as other drivers have happily done before when I've been in the same situation. Ahead of me he also refused a mother with a young child in the same situation. It is common practice in major service disruption to accept rail tickets. Useless, hope they lose the franchise and their sucessors find some better trained staff and fire this driver.

Always late and delayed, can’t trust the bus services or timings.

So today , May 12th and my evening bus journey home from work , get to Chelmsley wood fine , got on 71 at 16:40 nice and quiet , until approximately 14 youths got on without paying obviosuly , blocked bus from leaving because a friend was busy outside poundland and wouldn't let bus leave until she also joined them , without paying, get as far as Babbs mill park Kingshurst and another 7/8 jump on and dont pay , all of this and the driver sits there doing nothing about it

Why am I paying monthly to use the bus to get me to and from work at a hospital , why do I bother even paying just to have every journey ruined by feral out of control free loading teenagers , as an organisation you are failing good honest citizens by allowing this trend to continue , why are the drivers not reporting it , why are the police not stopping it , fare evasion is illegal , if action isn't taken soon then I might just join them and not bother wasting £70 every four weeks of my wages to get to work . This is happening every single day , morning , afternoon and night , its a disgrace.

Free for all nowadays , pathetic way to run a public service.

Regards.
A very angry customer!

So the #9 to Walsall via Bloxwich all delayed and now they have now removed the 18:51pm and the next one is @ 19:50pm?????? Bank holiday or not people still needing public transport to get to work. Shocking service......