Buses yet again not turning up. Services are completely unreliable. Not much point in having timetables if buses are missing constantly. Service cannot be relied upon for work so using other servic... Ver mais
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Veja o que dizem as avaliações
Glad to see that theyre rated below 2 stars overall because their only job is to be on time and theyre an absolute joke for reliability. Today after a long 12 hour shift i waited at the bus stop and c... Ver mais
The worst, laziest most futile service in the whole of the West Midlands, even early in the morning with no traffic and the shortest bus route you will find the drivers such as the 31 bloxwich drivers... Ver mais
National Express West Midlands buses have become so unreliable that I don’t really see a point in having a timetable if they only turn up at random times and that’s if they up at all. I’ve also contin... Ver mais
Detalhes da empresa
Escrito pela empresa
As the biggest bus operator in the West Midlands, our teams work hard to get you to where you need to go across Birmingham, the Black Country, Coventry and the wider region. Visit our website for information around routes, timetables, tickets and travelling sustainably.
Informações de contato
National Express House, B5 6DD, Birmingham, Reino Unido
- nxbus.co.uk
1,3
Muito Ruim
1 mil avaliações
Sem histórico recente de pedidos de avaliações
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Não respondeu a avaliações negativas
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If I could give a zero I would
If I could give a zero I would. Not everyone has the money to burn getting taxis to and from work. No.6 didn’t turn up at 7:25 and I needed to get to work. No reason given!
20 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Kind regards,
Rema
Number 6 bus didn't show up…
Number 6 bus didn't show up in Solihull centre at 14.30 hours, no reason why or nothing, keep a check on your buses!!
19 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Kind regards,
Rema
Nowadays the bus service is very very…
Nowadays the bus service is very very poor the buses are not on time they are delayed 20- 20 mins. I live in Smethwick, today I want to catch bus 87 but it was 24 mins late and I got late for my work.
11 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Dear Suneha,
We're sorry for the dissatisfaction with our services. Our network planning teams do work hard to devise suitable timetables for our routes. Unfortunately there are factors out of our control that can impact punctuality.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Lai
Busses pass us. Not 1, not 2 ..but 4!
I use the bus almost daily and always had issues but nothing as it happened today.
4 busses 61 & 63..FOUR ffs passed me and few other people in the bus station. Just went past us. A journey that should've taken 15min took close to an hour. Then, Moor street..waiting for 60. Delayed. Delayed. Delayed. Everything everywhere everyday is delayed with this company.
10 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Ewa
Bus service is diabolical
Bus service is diabolical. Every day the 49 bus service form Solihull to Rubery is late or doesn't even turn up. Over half the week I am forced to get taxis to work due to this diabolical service if I could leave no stars I would. You should be ashamed of the filthy useless service you provide.
7 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Ewa
Bus is always late and some times the…
Bus is always late and some times the next one doesn't even come! terrible service
3 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi Lisa,
Thank you for your review, and I am sorry for the delay and inconvenience caused.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Regards
Samantha
Busses are coming late every day
Worst experience now a days ... every day bus delays if you check the timings in map 15-25 min delay .I donno why officials are not taking any action for inconvenience. Yesterday I was waiting for the bus at cycle works stop and bus time showing at 5:35pm it was showing scheduled after some time when I check the map it was showing departed..Like seriously I was standing Their how this invisible bus moved on .and the next it was showing 5:57pm. Finally bus came around 6:5 pm like seriously half an hour delay. Every day the same problem very difficult for working people. Officials Please do some needful.
1 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Wasif
Absolutely the worst service
Absolutely the worst service
The buses on route 21 are never in time
For a whole week they have been coming at different times and drivers just take the bus whenever they want
2 de outubro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
I'm sorry to hear of the delays experienced on this service route.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/coventry/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Wasif
Getting off the 50 bus
The 50 bus driver let a passenger off the bus at a non-bus stop area and would not let me off when I was behind them. This just shows that the bus driver is carrying out a form of discrimination to one passenger and I have sent a complaint and the reviews officer responded saying that I am in the wrong of asking to be let off the bus at a non-bus stop area.
9 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi Chloe,
Thank you for leaving a review and sorry to hear of your experience. We expect all our drivers to take extra care identifying passengers that wish to get off the bus when approaching each stop and we apologise this was not the case on this occasion. All our complaints received would be forwarded to management for investigation.
We apologise to hear of your dissatisfaction on this occasion.
Kind regards,
Wasif
Some of the drivers are so rude a…
Some of the drivers are so rude a proper jobs worth, a girl got on showed her pass then banged on the door and shouted at her to come back, her ticket was valid, not even an apology from the driver
30 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi Betty,
Thank you for leaving us a review.
I am really sorry to hear about the drivers attitude towards other passengers, such behaviour is not acceptable as our drivers are trained to deliver such a service that should be excellent. If you can please get in touch with us with more information as to when/where this happened and on what service, this can be fed back to the garage.
Kind regards,
Josh
Appalling service and anxiety provoking journey
Sorry to say but Appalling service. Rampage to get on number 95 Birmingham city centre to Kingshurst due at 18.21 but didn’t arrive until 19.00. Queueing for this route clearly is a thing of the past.
4 boys upstairs were obnoxious, smoking/vaping and being a general nuisance. No company intervention was very disappointing leading to anxiety provoking journey.
26 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hello Frances,
Thank you for taking the time to share your experience.
We sincerely apologise for the ongoing issues you’ve experienced, particularly with delays. We understand how critical a reliable service is and we are sorry that we’ve let you down.
If you wish to provide further feedback on any of our service routes please feel free to click on the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
Kind regards,
Amy R
Customer Services
Very poor long awaited for buses for…
Very poor long awaited for buses for the 87 or 82 and 94 then when they do turn up they are packed and you have to stand up
Terrible services
23 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience on our services going forward.
Kind regards,
Wasif
I am giving one star out of necessity
I am giving one star out of necessity, I don't even want to give one star. I waited on the phone line for about one to one and a half hours. No one picked up on the phone. My time was wasted. I ordered swift card for my daughter and after 20 days still not arrived it I was trying to ask but no one picked up the phone.
23 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi Saleha.
We're sorry to hear of your experience with your pass. Customer services can experience high call volumes and we apologise for the wait. We advise to stay on the line as you would be entered into a queuing system to be answered. I hope this has been resolved. If not, we would attempt again where this can be looked into further.
Kind regards,
Wasif
Waited 20 minutes for a scheduled 8pm…
Waited 20 minutes for a scheduled 8pm bus on route 11 in Coventry. Waived the driver very visibly, and he didn't bother to stop. Had to walk 60 minutes in the dark to get home. I won't try again.
22 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi,
Thank you for leaving a review and sorry to hear of your experience. We expect all our drivers to take extra care identifying passengers at each stop and we apologise this was not the case on this occasion.
If you wish to provide further feedback on any of our service routes please feel free to click for the form ‘Complaints and feedback' under 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
Kind regards,
Wasif
8:15am from the radleys stop
8:15am from the radleys stop. This is getting ridiculous, after several buses not stopping, this bus just stopped, didn't open it's doors then drove away. The bus had seats available and plenty of standing room. What is going on!!!!!
I will be late again. You need a more transparent and straight forward complaints/review process, like all other services and businesses in the UK. I shouldn't have to be redirected from here to explain all over again.
18 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Dear Amanda,
Thank you for leaving a review. I am sorry to hear about this journey experience and for any inconvenience caused.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Lai
Never run on time
Never run on time, it's not fair when people gave to get to work & college etc. I have to catch 4 buses a day, & it makes me late for connections, I follow the bus app for times, but doesn't matterl. I understand, can be traffic or roadworks but not when 4 buses are going the other way. Alot of people rely 9n buses, it's not good enough. I've given date, but it's all year round
17 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi Debbie,
Thank you for taking the time to contact us.
I am very sorry to hear this. We aim to keep to our schedule as much as possible, delays/incidents can occur en-route which may affect services. Our aim is to make travel simpler for all our customers, and we were clearly unsuccessful this time. We are working hard to make improvements and I sincerely hope that you have a better experience next time.
Thank you for getting in touch, your feedback is important to us.
Kind regards,
Rema
Unpleasant experience with Bus 22
My experience with Coventry bus 22 is terrible. Students and few parents with kids going home from school at Hans close bus stop (going towards Coventry college) at about 15.50. Driver got to the bus stop late and didn't even stop for passengers while proceeding to the next bus stop. This experience is the 3rd with bus 22 drivers which I believe it should be looked into considering there are passengers at the bus stop, the driver should wait for a pickup and also considering parents with children going home after work, the drivers shouldn't make parents miserable by waiting close to another 12-15mins at the bus stop for the next bus arrival.
16 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Dear Customer,
Thank you for leaving us a review.
We apologise to hear of the dissatisfaction with our services.
We try to keep services running to schedule but unfortunately, there are factors out of our control that impact punctuality. Our planning teams work hard to devise suitable timetables for our routes and will try to make adjustments where possible to provide a better service.
If you wish to provide feedback on any of our service routes, please feel free to click for the form ‘Complaints and feedback' under the 'Still need help’ section where this can be looked into further: https://nxbus.co.uk/west-midlands/help-information/contact
We hope you have a much better experience with our services going forward.
Kind regards,
Naz
Bus Service
The buses here are always delayed. Not just that, it takes 30 minutes for each 76 bus to arrive. It gets extremely frustrating every single time, especially out here in the cold. Do they want us to freeze or something? Once the buses do arrive, there’s five of them in a row. And after that, you’ll never hear from the buses again. Children that walk home from school without their parents must have them worried. This is the worst Bus Service I have ever experienced!
12 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Dear Jasmine,
We are doing our very best to provide a reliable service unfortunately, there are occasions where we may not be able to keep to our scheduled timetable and for that we do apologise.
Please fill in the feedback form here - http://nxbus.co.uk/west-midlands/contact-us/contact-national-express (scroll down to the still need help section, select complaints and feedback) and we can look in to this matter further for you.
Kind Regards
Lai
Terrible! Can never get through
I have been trying to get through for over a week, hve completed an online enquiry form and replied to an email.
I have signed up for a student monthly ticket for my son which should have arrived last week. I received an email saying there we issues with my direct debit but I have paid for this month via card. How can I sort it if you won't respond!
Shocks me how you can respond to these messages but not your actual enquiries!!!
9 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hey Shabana,
I am very sorry to learn about the issues you encountered. We sincerely value your feedback, as it plays a crucial role in enhancing our services for the future.
Your input is greatly appreciated and will contribute to making our service even better. Thank you for taking the time to share your thoughts with us.
Should you wish to discuss this with us further please do not hesitate to contact us through our social media platform.
You can also make a complaint using the link below https://nxbus.co.uk/west-midlands/help-information/contact, scroll down to "Still Need Help" and in the drop-down menu select "Complaints and Feedback"
Regards,
Gurneet
Zero star for customer services
Zero star for customer services.
They told me that my order of a £40 swift card has been put on hold. I called them and waited for half an hour but didn't get connected to their agents.
There's no other way to ask for the refund or to sort things out.
5 de setembro de 2024
Avaliação não solicitada
Resposta da National Express West Midlands
Hi Yiming,
I am sorry to hear this.
Our calls team deal with a high volume of calls every day and try to get through to everyone as quickly and efficiently as possible. I apologise for the long wait time.
If you are unable to get through on the phone, we do have forms you can fill out on our website detailing your query - https://nxbus.co.uk/west-midlands/help-information/contact
The completed form will get passed to our team and an agent will get back to you as soon as possible.
For held order enquiries, please fill in the below form.
https://docs.google.com/forms/d/e/1FAIpQLSdFTHHdFRRzPDFDQ7791ZoEPX4sIZ8k8FpekRG51EoUGAY3UA/viewform
I apologise for any inconvenience caused.
Kind regards,
Maalas
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