NxModels Avaliações 256

O TrustScore é 3.5 de um total de 5

3,7

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Veja o que dizem as avaliações

Avaliado com 5 de um total de 5 estrelas

The shipment took a while to send and missed the expected shipping window. But it did arrive, and it is a really impressive model. I've seen a lot of toy guns and this is not it. It's almost a rep... Ver mais

Avaliado com 5 de um total de 5 estrelas

100% legit company I ordered from the UK model AK1:2 model it's absolutely beautiful Brianna you are amazing keep up the good work you are a genuine company ignore all these negative reviews there's... Ver mais

Avaliado com 2 de um total de 5 estrelas

I ordered 2 models. A 2:1 P226, and a 3/4 B92F. Order took a few weeks to arrive but they shipped a different item which I have no interest in. Quality wise, they are really quite good however, I didn... Ver mais

Avaliado com 1 de um total de 5 estrelas

It is a total scam. They email you from ****@gmail.com email addresses DISGUISED as ****@NxModels.com and alike. Just hover over the email addresses they use and it will reveal they alias emails not... Ver mais

A empresa respondeu


Informações de contato

3,7

Bom

O TrustScore é 3.5 de um total de 5

256 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

Respondeu a 29% das avaliações negativas

Normalmente responde dentro de 1 mês

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Avaliado com 4 de um total de 5 estrelas

10/10 not a scam BUT shipping is crazy…

10/10 not a scam BUT shipping is crazy slow.
Models come from China. I had basically a “will be delivered in 10 days” statement with my order (not exact words but similar).
Order ended up updating tracking for the first time after like 5-6 weeks. Was delivered, as ordered about 2 months after ordering.
Great quality though.

25 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

recommended

I recently purchased the 3:4 scale Glock, and I couldn't be happier with my decision. The attention to detail is absolutely superb, from the precision of the parts to the tactile feel. Customer service was also fantastic—responsive, friendly, and quick to address any questions I had. Highly recommended.

24 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

A good product with good customer service.

Bought a half scale Beretta and very pleased with the product!
The customer service was great, and no issue with the product out of the box.
It’s worth remembering that these are not expensive models, and don’t claim to be, but a good little fidget toy to have on the desk!

20 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

I put in an order almost a month ago

I ordered a 3/4th 1911 with silencer. I put in an order almost a month ago. They gave me a tracking number for USPS doesn’t have. It says the label was created, but never shipped. I don’t believe they actually send anybody anything. I spent well over $100 and I don’t believe I’ll be seeing a single item. Well, that’s not true. I actually did get something a fraudulent charge on my credit card from whoever they sold my credit card info to.

2 de setembro de 2024
Avaliação não solicitada
Avaliado com 3 de um total de 5 estrelas

The quality of the product

The product is of a good quality. It’s made from good materials and function really good, but I returned my product because it had little scratches and tiny dents straight out the box. The customer service is not great but it’s not bad. They were polite and understanding but the service was slow but they’ll eventually get to you. Nonetheless, great product but it isn’t for me as it’s just something you can figet with and the cool factor went away after a few days.

23 de agosto de 2024
Avaliação não solicitada
Avaliado com 4 de um total de 5 estrelas

Great communication while doing their best

While my shipment take about a month to arrive, I received fantastic customer support. When I was inquiring about my order, NXModels customer rep told me exactly what was going on and kept me in the loop. That's all I can ask for, and good communication is extremely important when you are purchasing anything online.

I just received my model today, and it's fantastic. The build quality is top notch, and I got exactly what I ordered. I really appreciate the NXModels team staying in touch with me throughout the process of shipment!

16 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Owner of a 3:4 g17 after getting it 2…

Owner of a 3:4 g17 after getting it 2 weeks later than time frame suggested, the box was damaged and it only showed up with 5 shells and no silencer. Now that we have wrote numerous emails back and forth (just us because ours went to “spam”) she just had a very quick response review with their customer service agent Brianna again saying that if we would have made a positive review that nx would have sent us the silencer, 8 extra bullets, and a 1:2 size for free. When we had already paid for the bullets and silencer. So anyone that’s being seeing positive reviews are people being bought off with "extra stuff" by them withholding half of your original order. Until all of my still is here it’s a scam

17 de setembro de 2024
Avaliação não solicitada
logotipo da NxModels

Resposta de NxModels

Hi Colin and Jessica,

Brianna here to address your second negative review, which, like the first, is filled with inaccurate statements.

To clarify once more: the missing suppressor does not equate to a "scam". Mistakes happen, and as we’ve communicated several times, the suppressor and the missing bullets will be sent to you at no additional cost, as they were part of your order.

Regarding the numerous emails sent by Jessica: sending repeated messages in a short time only extends your response time, and excessive spamming can even cause legitimate emails to be filtered into spam folders, which is exactly what happened here.

We also extended a generous offer: in addition to sending the missing items, we offered a free pack of extra bullets and a free 1:2 model of your choice in exchange for a short, honest review of the model you received. This was an optional goodwill gesture, not something you were required to accept. It's worth noting that you're the first customers to whom we've offered such a promotion.

If you prefer to continue making false claims about our business being a "scam" based on a minor missing item, that's entirely up to you. However, we hope you will reconsider this approach and choose a more reasonable way to communicate. Should you wish to resolve this in a more productive manner, I'm always here to talk.

Please note that as long as communication remains reasonable (no spamming), we respond within 12 hours or less!

Best regards,
Brianna

Avaliado com 1 de um total de 5 estrelas

This site is trash

I'd leave negative stars if I could. Where to start. Got the G17 "with supressor" well that was BS no suppressor, only 5 bullets not the 8 the box said it came with, box arrived damaged, reached out to customer care which is a bloody joke, the response times are unreal and not in a good way. When they did finally respond they said that they were sending my issue to a specialized team to handle my matter in a timely manner, that email was recieved on August 26th. I reached out to them every three days since trying to get my issues resolved only to recieve an email today from Brianna on their support team saying they put me in a spam file! Then she STILL had the nerve to ask me to leave a POSITIVE review to recieve SOME of the items I am missing from my original shipment. So not only am I not receiving the items MISSING from my shipment. The company tried to bribe me with missing items only saying they would ship them if I left a positive review. This company is TRASH. Will never be recommending them to anyone.

26 de agosto de 2024
Avaliação não solicitada
logotipo da NxModels

Resposta de NxModels

Hi Jessica,

It seems there has been some confusion and misinformation in your review, so I wanted to clarify a few points.

Firstly, your order was delivered within the timeline outlined on our website, which clearly states a 10 to 20-business-day window for delivery. Your package arrived within 16 business days—well within this timeframe.

Regarding your emails, we understand that delays can be frustrating, but spamming us by sending multiple emails in a short span of time can indeed lead to longer response times, as it disrupts the queue system. In fact, excessive spamming like you did can even trigger automatic spam filters by Google, which has caused our email thread to land in our spam folder.

As for your missing items, we did confirm the suppressor was missing and offered to either refund the missing items or send the suppressor and bullets at no additional cost. Furthermore, we kindly extended an offer for you to receive additional complimentary items, including a free 1:2 model of your choice and a free pack of additional dummy rounds simply for sharing your honest feedback on the model you received. This was not a requirement, just an offer to further resolve the situation.

Instead, you chose to post not one, but two negative reviews filled with inaccuracies. We value honest feedback, but when it's based on misinformation, it does more harm than good.

If you would like to continue this conversation in a productive manner, feel free to reach out. We're always happy to assist.

Avaliado com 1 de um total de 5 estrelas

would rate 0 stars but 1 is the lowest…

would rate 0 stars but 1 is the lowest this can go…Bought it and was pumped to get it but it never was delivered. never got any shipping updates. Emailed them multiple times and they took several days to respond and only did when I constantly followed up. waited over 60 days for them to finally tell me my order was “lost”. luckily I got my full refund back. I’ve heard so many horror stories from people who’ve attempted to buy from these people. don’t waste your time, it’s not worth it.
these people are scammers.

12 de agosto de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Beretta 1:2 model

I purchased the Beretta 1:2 model and then received it. Unfortunately, there are various problems, such as being unable to clear it, or parts falling off within the first few days, the slide snapping shut randomly, and other problems. It still works, but there are faults. However, I reported this to NxModels, and Brianna at the support team helped with my concerns. Some were resolved, while others were not. While trying to find a solution, my 30 day warranty expired. But NxModels decided to give me a free replacement model! I will update this review when the replacement arrive.

Edit: It did arrive, and fortunately it's major problems were fixed! It can still occasionally have problems ejecting, or clearing, but it works a lot better, and is definitely worth it.

15 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Scam

Scam. My GF ordered 3:4 Glock (order 713716) on 1 June and never received it.

1 de junho de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Great Customer Support

I did have a shipping mishap where the package was sent back to NX Models. Nothing to do with them but I reached out and they promptly assisted and sent out a new package with my order. Great customer service.

13 de setembro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Should’ve known better placed an order…

Should’ve known better placed an order the end of July said it shipped August 6 still have not received my item that I purchased $100 later still waiting I’ve emailed and received nothing a complete scam and so are the reviews do not purchase from this website

3 de setembro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

I bought the 1:3 model for a friend

I bought the 1:3 model for a friend, it did take about 3 weeks to arrive but my friend thinks this keychain is absolutely badass. Made of metal, not plastic, he fully disassembled it as soon as he got it and put it back together. He says his coworkers always ask him about his keychain and get mind blown when seeing how much detail is in his keychain. 10/10 would recommend to get for gun enthusiast.

30 de agosto de 2024
Avaliação não solicitada

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