Shite. One of those companies who says they provide xxx and then disappear once you sign up. Their speeds are down and when there is an outage you can wait for an hour plus on an endless loop of... Ver mais
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Veja o que dizem as avaliações
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also st... Ver mais
A empresa respondeu
I’ve been with Octaplus for a few years now, and they have been pretty amazing. They keep me informed about what’s going on within the company, and what’s happening in the future. Genvil asked if I co... Ver mais
A empresa respondeu
Internet installation on time and very smooth transition, today phone porting completed, thanks to Kananka, now just waiting for tv box to be delivered to finish the installation. Overall the whole pr... Ver mais
A empresa respondeu
Detalhes da empresa
Sobre Octaplus: Internet | Phone | TV
Escrito pela empresa
Supercharge your broadband, phone, and TV experience with Octaplus Internet.
We provide unlimited, uninterrupted full-fibre broadband, scalable speeds, and flexible contracts—all at highly competitive prices.
Our high-quality products and seamless customer support ensure every household enjoys the connectivity they deserve.
Transparency and responsive service are at the heart of everything we do, making sure every customer feels valued.
With innovation and affordability, we empower you to enjoy effortless streaming, gaming, and working from home without compromise.
Choose Octaplus for your full fibre future!
Informações de contato
124 City Road, Fergusson House, EC1V 2NX, London, Reino Unido
- 0333 772 9009
- octaplus.co.uk
3,7
Bom
2 mil avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 67% das avaliações negativas
Normalmente responde dentro de 2 semanas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Resposta da Octaplus: Internet | Phone | TV
Hi Natalie,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
It's a dilemma
It's a dilemma. I've had a few outages in the past 3 months. I called Octaplus and got a call back. This is unusual as most companies never get back to you.
In this case all looked ok on my router but no internet. We went through a few things but nothing worked. I got a mail telling me everything should be ok but it still wasn't. However replying to the email and a quick call with no wait resolved the problem. Some sort of reset at their end.
So I don't know what the problem was which I would like to know. It could have been City Fibre.
So for cost and contact Octaplus are good. But there is a bit of a question on what the problem was and could it have been fixed quicker.
13 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Thenails,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
Your feedback will be shared with our internal teams, we are committed to learning from your experience and improving our processes.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
speeds were terrible
Installation was late, router arrived two days after the installation date, paid for 2100 mb download speed, was getting 73mb, customer support was not uk based, cancelled within the 14 day period
31 de outubro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Josh,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Compared against other UK broadband…
Compared against other UK broadband full fibre providers for the same speed (thereabouts), and settled upon Octaplus as the best value for the term of the contract. Unlike other providers they also state they don't have the annoying March/April monthly charge increase - which was a big plus! Genvil at Octaplus was a great help getting me signed up and the installation arranged. So far so good.
11 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Martin,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Excellent service
Excellent service, Genvil provided really good services im so happy it was so quick thank you genvil, he solved my problem so quickly Thanks alot.
12 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Sunya,
Thank you for taking the time to share your feedback!
We're super happy to hear that you had a great experience with our service and Genvil was able to assist you promptly. I will pass along your kind words to him!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
When you get problems there is no…
When you get problems there is no customer service to sort you out properly.
10 de novembro de 2025
Resposta da Octaplus: Internet | Phone | TV
Hi Farid,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
How to get double billed
Upgraded to a faster service with better wifi, what I got was double billing for the old service + the new service, no new service, no better wifi, no new router. Octaplus is very efficient at taking money, every thing else is terrible.
10 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi David,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
No fuss tricky installation
The installation was handled with little fuss. The engineer had to run the cable across the street through an old oak tree. This needed more support to be called in. This was all achieved without any hassle for us, and we were up and running by the end of the day.
6 de novembro de 2025
Resposta da Octaplus: Internet | Phone | TV
Hi Steve,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Technical support helps quickly with my…
Technical support helps quickly with my new router name was toufiqe I think so yeah helpful and sufficient
9 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Jack,
Thank you for taking the time to share your feedback! We're super happy to hear that Toufique was able to assist you promptly. I will pass along your kind words to him!
Thank you for being a part of the Octaplus family! 😊
Kind Regards,
Team Octaplus
Superb service.
Excellent service up-to-date notification when service
are been carried out,up to now I have not had to contact
them on any complaints ,good billing easy to understand.
8 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi D,
Thank you for taking the time to share your review. We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there.
If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Always in the morning mainly but…
Always in the morning mainly but sometimes all day with out internet. When it is working it works very well.
8 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Terry,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
I have sent you a request for your details, please respond to it so we are able to get in touch to help resolve your service.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
I had virgin media before and the…
I had virgin media before and the router needed rebooting a couple of times a week. They then also increased the price. Leaving them was made so difficult customer service non existent. I've now been with octoplus for 2 years and it's been brilliant. I've now just renewed and it's actually cheaper with faster speeds. Great service
7 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Marc,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
THE BEST INTERNET SERVICE PROVIDER IVE…
THE BEST INTERNET SERVICE PROVIDER IVE EVER USED. ANY MINOR PROBLEMS WERE SORTED QUICKLY. VERY HAPPY WITH OCTAPLUS!!
7 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi TheMickyr007,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Office was very helpful and had us back…
Office was very helpful and had us back online quickly and patiently.
5 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Ian,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
Switch over was quick but no one told…
Switch over was quick but no one told me I had to do it myself and sn engineer wasn’t required
3 de novembro de 2025
Resposta da Octaplus: Internet | Phone | TV
Hi Brian,
Thank you for your feedback. We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Did not send free SIM at all.
4 de novembro de 2025
Resposta da Octaplus: Internet | Phone | TV
Hi Johnyboy,
I'm sorry you had an unpleasant experience with our service. Please know that this isn't how we want it to be for you.
Our team will look into this issue and get back to you within 3 working days.
We look forward to you having better experiences with us!
Kind Regards,
Team Octaplus
Octaplus is a great internet provider
Octaplus is a great internet provider, excellent coverage.
The customer service team are amazing and helpful, I have been with them 2 years, just renewed didn’t even look elsewhere. Highly recommend.
4 de novembro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Mandy,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received. We will continue to do our best to keep up the standard.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
EXCELLENT Support Team
Whenever I take out a new service, I understand that things can sometimes go wrong. So, the most important thing for me is how well the service is supported. When I found myself in a unique and difficult situation after a split, I needed changes made to the account that required Siddhi from Octaplus's support team to be extra careful and diligent in sorting everything out.
Siddhi was extremely helpful and attentive and has solved a huge issue for me - an enormous weight off of my shoulders.
21 de outubro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi John,
Thank you for taking the time to share your review.
We are working very hard to improve our service to give our customers the best experience, and your review is a testament that we are getting there. If you need anything at all, we're always here to help!
Thank you for being a part of the Octaplus family!
Kind Regards,
Team Octaplus
Left with no internet unless we stand next to box…
Cannot get internet unless in the room with the box. The engineer cut 2 Ethernet cables we had paid £200 each for, so we cannot use these any more and moved the box into the front room.
Thank you for your reply Octaplus, but our internet is still not working as of 27 November. I emailed to cancel our contract 5 days ago as you have failed to deliver the service, but as yet have had no reply.
28 de outubro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Karebearyo,
Thank you for your feedback.
We are sorry to hear about the issues you’ve faced, and we want to assure you that your comments will be reviewed by our internal teams.
We are committed to learning from your experience and improving our processes.
Kind Regards,
Team Octaplus
Good Broadband Supplier
I've just renewed after my first contract with Octplus. It's good speed and good service at sensible price. The only downside was the inflated price they offered me for renewal like so many providers. However, I did my research, and they easily agreed to give me the same deal as a new customer.
27 de outubro de 2025
Avaliação não solicitada
Resposta da Octaplus: Internet | Phone | TV
Hi Carolyn,
Thank you for taking the time to share about your experience with us. We're glad to hear that you're happy with the service received.
If you ever need anything at all, just give us a shout. We're always here to help!
Kind Regards,
Customer Success Team
Octaplus
A Experiência Trustpilot
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