Terrible app. I listed multiple high quality items at reasonable rates and got zero requests or inquiries. The one and only time someone was interested in an item (after 2 weeks of listing) I drove... Ver mais
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Veja o que dizem as avaliações
Worst scammiest website ever. Worse than craigslist. Used to be a bit better but as scammers get more sophisticated, it's nearly impossible to tell whether you are getting a scammer responding or i... Ver mais
A empresa respondeu
This site/app has gotten even worse over last 6-months and become a dumping ground for endless advertising and scams. You can basically make 2-search selections and then have to sit through advertisem... Ver mais
I reported a User who claims they showed up at my house and I NEVER gave him my address. Several days later, he again mentioned coming to my house. I reported this again to OfferUp. They never invest... Ver mais
Detalhes da empresa
Escrito pela empresa
OfferUp is revolutionizing how we sell by making it a snap! Instantly connect with buyers and sellers near you.
Informações de contato
Broadway 1425, 98122, Seattle, Estados Unidos
- offerup.com
1,2
Muito Ruim
2 mil avaliações
Respondeu a 49% das avaliações negativas
Normalmente responde dentro de 1 semana
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Action taken to fight Cyber Criminalss a followup from my review made…
This is a followup from my review made on 06/05/25. OfferUp,Inc. and Cuzuve.com, a streaming server and scammer has been reported to U.S. Federal Bureau of Investigation for cyber criminal activities. Cuzuve used a popup tracking instrument to steal my credit card information while I was making a purchase on Offerup.com. Under federal and state law this is a white collar crime. I intend to press charges. Everybody who experience these types of online behaviors should report it too the law enforcement agencies. We consumers have to fight these crooks and spammers and not give up.
25 de junho de 2025
Avaliação não solicitada
Resposta da OfferUp
Thank you for sharing the latest update about the advertisement you encountered on our platform. OfferUp does not have a relationship with this specific vendor, and have been working with our ad provider to assess what gets shown on OfferUp.
Please follow up on support ticket #104969423 if there's anything else we can help with at this time.
We appreciate your vigilance in bringing this to our attention. We're here to support you however we can.
Warmly,
Emma | OfferUp Support
Sold an item, instead of getting paid they stole money from me!!!!
Posted items online for sale with mo problem. Got a buyer that requested I mail item. Was advised that offerup would send the money for item and shipping but need a valid method of payment to send my money. Tried using Venmo card and Cashapp to avoid giving them access to my account. Was told that these were nit valid accounts and that my account would need a certain balance so that they could validate it. Instead of validating my card for payment, they actually deducted $290.00 from my account. I had to file a fraud claim against Offerup. Run, dont do it!!!!!!
24 de junho de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Carla,
Thank you for sharing your experience. I'm so sorry to hear about this incredibly concerning situation and appreciate you taking the time to report it.
Please know that we will never ask you to "validate" your account by ensuring a certain balance. It sounds like you may have been targeted by a sophisticated scam where fraudsters impersonated OfferUp to trick you into authorizing an unauthorized payment. We take these incidents extremely seriously.
I'm glad to hear you've already filed a fraud claim with your bank. To help us investigate this incident thoroughly and identify the perpetrators, I've sent you a secure request for more information through Trustpilot so I may follow up with you directly.
Thank you again for bringing this to our attention. We hope your next experience on OfferUp is a more positive one.
Warmly,
Emma | OfferUp Support
Deceptive Billing Practices and Unprofessional Customer Support
I am the owner of Credence Auto Inc., a licensed used car dealership, and I’m extremely disappointed with my experience with OfferUp’s advertising service. I originally signed up for a 90-day advertising plan and made sure to submit a written cancellation request via email 10 days before the end of my service period—well within any reasonable notice window.
Despite my clear intent to cancel, OfferUp continued billing me beyond the 90 days, ultimately charging my business for approximately 5.5 months of service. This is not only unacceptable, but it feels deliberately exploitative.
When I attempted to resolve the issue, my assigned account specialist, Arletys Valdes, was completely unhelpful. She dismissed my refund request and offered no accountability or assistance. Worse, she misrepresented the charges, falsely stating that the first month’s pro-rated billing was an "activation fee"—which was never disclosed in any of the signup materials. When I asked for clarification, her response was a condescending “sorry you didn’t read the fine print.”
This kind of attitude toward paying customers is not only unprofessional but unethical. OfferUp’s lack of transparency, misleading billing practices, and refusal to acknowledge legitimate cancellation requests should be a red flag to any business considering their services.
I strongly urge other small businesses—especially fellow car dealers—to think twice before investing in OfferUp advertising. Their customer service is dismissive, their billing is murky at best, and their business practices feel predatory.
20 de junho de 2025
Avaliação não solicitada
Resposta da OfferUp
We appreciate you bringing this to our attention. We regret to hear about the billing issues and the service experience. We'll review your cancellation request and the communication regarding the charges. We're committed to addressing these concerns and will investigate thoroughly.
No assistance/not trustworthy
I tried to open account with OfferUp but all it kept doing was wanting my credit card number. It never went through even though I verified with my bank. I want only to sell. Why is PayPal not available like when it was Letgo? I uninstalled when Google wanted to save my CV #. Red Flag!
DO NOT TRUST THEM!
16 de junho de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Christine,
Thank you for sharing your experience as a new user. I'm sorry to hear about the confusion and concern you encountered while trying to get started on OfferUp. It's definitely not the warm welcome we want for you.
I want to assure you that OfferUp is a free marketplace to buy and sell items locally, and you do not need to add a payment method to create listings for local pickup. A payment method is only required if you choose to offer shipping on your listings or purchase an item that requires shipping. Could you clarify what you were trying to do when prompted for your credit card?
Regarding your attempted payment: OfferUp partners with Stripe, a secure payment processor, to handle transactions. More information about our payment security can be found in this Help Center article: https://bit.ly/4gqU4dM
We also hear your feedback about PayPal; we understand that was an option on LetGo, and we appreciate you sharing your preference.
Lastly, if your experience involved pop-ups or external websites asking you to "Activate Now," it's possible you encountered a scam ad. These are unfortunately designed to mimic legitimate processes to trick users into providing payment on a third-party site. OfferUp is actively working with our ad providers to identify and block such misleading advertisements. If you believe this is what happened, please respond to Trustpilot's information request so we may follow up with you directly.
We're here to support you however we can.
Warmly,
Emma | OfferUp Support
Facebook market place is way better
Facebook market place is way better. Don’t use offer up
13 de junho de 2025
Avaliação não solicitada
Resposta da OfferUp
Thank you for sharing your feedback, John. We understand that different platforms offer unique experiences, and not every one is the perfect fit for everyone.
OfferUp is committed to connecting local communities for easy buying and selling, and we're always working to improve our platform for all users. If you have specific feedback for us, we're all ears. Feel free to reach out to us at support@offerup.com to share more.
We appreciate you giving OfferUp a try.
Warmly,
Emma | OfferUp Support
Trash app ran by trash people
After using OfferUp to buy the occasional item, all without hitch, problem or complaint I was told that I had to submit to the truyou certification. No reason given and no help from customer service. After a bit of dealing with someone who couldn't outwit a potato I may have questioned the lack of genetic diversity in their family tree. At that point I just didn't care. Anyhow, trash app ran by trash people. Also, they may run afoul of the ADA by demanding a phone for verification. Not all people can or want to use a phone. Hopefully someone will sue.
23 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi James,
We understand you're frustrated about the TruYou verification process and your account's status.
To clarify, TruYou is a security measure sometimes required to maintain account integrity, especially if unusual activity or multiple accounts are detected. Our team communicated to you that this was the reason why your account was flagged.
We also want to be clear that your account was ultimately and permanently disabled due to repeated violations of our Community Guidelines regarding inappropriate and offensive language towards our support staff.
OfferUp is committed to providing a safe and respectful marketplace for everyone, but the behavior you displayed is not tolerated on our platform. Please note that opening a new account is not allowed.
Warm regards,
Emma | OfferUp Support
Everything is wrong with this app and…
Everything is wrong with this app and their customer service is run by a stupid AI and a bunch of even more ignorant imbeciles
I have been on this app for some 5 years and been ripped off about 9-12 times by scammers pretending they received wrong or broken items in which case they have to return the item to get a refund. I received back trash, empty beer cans, cigarettes butts even cat or dog poop. Several times my hundreds of listings (i m a retired interior designer liquidating 40 years of left over samples art, decoration, household items) have been wiped off and the account deactivated by their stupid AI for the same “rule violation” posting A BIRD WATCHING TENT 🙈 or some authentic art painting showing a woman s shoulder 😂
Took weeks of lost time for them to acknowledge their mistake reactivating my account but loosing all the hundreds of listings.
If you have a piece of trash perhaps you can waist the time and list it on Offerup and if lucky you ll sell it for 10-20% the listed price in a couple of months. Otherwise take my advice Mercari, Ebay, Craigslists are your far safer and better options with far far better results.
EuroArtAndMore
26 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Sunny,
Thank you for sharing your experiences. I am sorry to hear about the issues you've faced, especially after 5 years on our platform. Your experience certainly does not represent the trusted and reliable marketplace we aim to be.
I want to assure you that we take these claims very seriously. I've sent you a secure information request through Trustpilot — we'd like to investigate and address your concerns immediately in hopes to prevent anything similar from happening again.
Your detailed feedback is invaluable in helping us improve our platform and ensure a better experience for sellers like you.
Warmly,
Emma | OfferUp Support
A STUPID site by Stupid people
A STUPID site by Stupid people. Yeah! I want to play around with my cell phone to make shitty listings because they made it cell phone only and impossible to use a computer with all your stored pictures. This is discrimination and I intend on suing.
23 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Summer, thank you for sharing your feedback about the posting experience. We understand that exclusively using the app for posting can present challenges.
OfferUp is a mobile-first marketplace, meaning our full range of features and services are available through the app. While you can browse listings and message users from a computer, the app provides the complete OfferUp experience.
That said, for sellers who regularly post a large number of items, OfferUp for Business offers the flexibility to post and manage items in bulk directly from a laptop or desktop computer.
We appreciate you sharing your perspective, and I'll be sure to pass this feedback along to the right team as we explore expanding our offerings!
Warmly,
Emma | OfferUp Support
Do not use this app!
Do not use this app!! Horrible people! Rude service and they steal money. They called me a peasant
23 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
EDIT 5/28/25:
Lacenia, thank you for providing your OfferUp account info via Trustpilot's request.
It appears you received a phishing link from another user, directing you to an OfferUp lookalike website. It's likely you communicated with their "support" team there, which is incredibly disheartening and certainly not the welcome we want for new users.
I've followed up with you directly in support ticket #104857591 with more information.
-----
Original response 5/27/25:
Hi Lacenia,
Thank you for taking the time to share your thoughts and experiences. We are truly sorry to hear that you've had such a negative time on OfferUp, and we take your feedback seriously.
I've sent you a secure request for more information through Trustpilot — we'd like to investigate and address your concerns immediately and prevent anything similar from happening again.
Warmly,
Emma | OfferUp Support
They have scamming ads everywhere
They have scamming ads everywhere. I subscribed to one by mistake because I thought I was subscribing to OfferUp. It’s confusing. Not user friendly at all. Plus, people looking to buy are not reliable.
19 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Ottavia,
Thank you for sharing your experience — we are so sorry and deeply concerned to hear that you encountered a misleading ad on our platform. That is certainly not the experience we want for anyone on OfferUp.
We want to assure you that we do not have a relationship with these deceptive advertisers, and are working tirelessly with our ad providers to identify and block these types of scam ads. It's an ongoing challenge but we are committed to making our platform safer for everyone.
I also hear your frustration about unreliable buyers and the user-friendliness of the app. If you have specific examples of these, please feel free to update your review or reach out to us at support@offerup.com and we'll be sure to pass the feedback along to the right team.
We're truly dedicated to making OfferUp a marketplace place you can trust and enjoy — we hope you'll see our ongoing efforts reflected in future improvements.
Warmly,
Emma | OfferUp Support
READ ALL. MY HONEST REVIEW.
READ ALL MY REVIEWS ON THEM. DO IT NOW. READ ALL They are supposed to be a Free app to buy and sell. But they are Decieving and Misleading. Because if you don't give them your credit card to pay them your money to join their membership They secretly block all messages of potential buyer from you because the monitor and control all messages from potential buyers going out to you and all messages you send to sellers.They will block your messaging during a conversation and send you a message saying that you will get a faster response from who you were talking to if you pay them money monthly. And this person who you was messaging no longer can see your message to them or you theirs because they blocked you from receiving them They are Scammers who are misleading and decieving because they don't want you to make a sale if your not paying them their monthly payments But they advertise it's Free to buy and Sell. then send their own pop up add saying to pay them and your responses will be seen quicker to WHO you were just talking to that they blocked. And when you express your concerns to their customer service they make up dumb excuses that your conversation timed out. Or the other person deleted their account. So when you search for that person on a friends account you know offer up lied because
that same person you was talking to never deleted their account. And if you personally know the person like I did and I have their personal phone number and I asked the if they ever got my messages they say No Because Offer Up is blocking conversations. They also won't let you use their app unless you give them permission to look all through your personal files and all media on your phone. This is very Scary and Dangerous They have been all out harassing me because I left an honest review on them. They have no intention to be better or to address your concerns. Unlike most businesses In my honest experience Offer Up just wants to find out who you are But every since I left my review they have been harassing me on many things They sabotage me when I'm posting something they never did before I left a review. It's constant. It's so many different things I don't have enough room to write them in this Another thing they do is I had a seller instead of shipping me the item I purchased they shipped me a bag of Rice. Now I document everything and I took pictures and sent them to Offer Up. This Seller is also a Scammer. Offer Up kept her on here and didn't kick her off. But threatens to kick me off just for asking for a payment form and Zelle and cash app are forms of payment. And about 99 percent of their sellers ask this from me. So when I ask I get kicked off for violating rules. But a Scammer can accept my sale and payment and send me instead a bag of rice they finally refunded my money after I reported it and I still see this proven scammer on here. They save these types and all the undesirables and only allow them to view your items for sale and block you from the Real buyers if you don't pay them membership fees.But it advertises that it's Free to buy and Sell They are also sabotaging my messages by putting in links when I message to buy from sellers that I didn't make and then sending seller warning notifications warning them false information that I sent the link and that I'm a identity thief and to be cautious of me.When I never sent any link I don't have any links.And I have no interest on breaking the law I don't know how to steal identities Harassing me and retaliating against me for writing reviews on them.I have screenshots and I sent them all to my Mom in case I accidentally erase them This is only one of the harassment incidents because there are many many more. Please read all of my reviews.
16 de maio de 2025
Resposta da OfferUp
Hi Angelena,
We have already addressed your concerns in our previous review responses and through our support team. Unfortunately, we have not been able to reach a resolution, as we have made multiple attempts to assist you with your concerns. If you need further assistance, please feel free to reach out to us directly through your existing support tickets.
Warm regards,
Emma | OfferUp Support
they want your Social Security number for any amount of sales
I have used OfferUp for local sales and have been OK experience with that but when someone asked to purchase a $50 item from across the country and use their shipping, they withheld my money saying that they use a service called strive and they need my Social Security number in order to get paid so in order for me to get paid I had to give them my Social Security number be very careful. I will never use them again and of course I did not give my Social Security number.
21 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
We appreciate you taking the time to share your selling experience with us, Judy. I understand your frustration and how it might come as a shock for a platform like OfferUp to be asking for personal data like your SSN — let me clarify why this is needed:
OfferUp works with Stripe, a secure payment processor, to ensure our platform and our users are complying with IRS tax reporting requirements. These requirements generally apply when a seller reaches specific earning thresholds via shipping sales, which is why we proactively collect taxpayer information like your name, address, and SSN.
Please know that our users' data is handled with the utmost care and security. That's why OfferUp doesn't store any of the financial information you provide to Stripe, and we don't collect or share any of your sensitive personal information.
You can find more detailed information on why this data is needed and how your information is protected in our Help Center article here: https://bit.ly/4gqU4dM
Thank you again for sharing your concerns with us. If there's anything else you need, please feel free to contact us directly via the link found at the bottom of our Help Center.
Warmly,
Emma | OfferUp Support
Unreliable - Sketchy
This site deserves a 0, but it's not an option. I tried to buy from a person who 1) said they had the item and would ship "tomorrow" 2) I asked because their description said one thing but the stock photo description said something else and they had to go to their storage to look 3) cameback and said the bottom of the pan was missing and they just had the liid 4) agreed to sell me another item at the same time but then later emailed and said they wanted to bundle things so they were waiting to see who would "win" the offer. 5) didn't respond when called out on breaking our agreement
A second seller didn't respond to my request to purchase something.
This seems to be a site for scammers, losers, and liars.
15 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Rhonda,
We’re really sorry to hear about your experience. It’s completely understandable how frustrating it must have been to run into unreliable sellers, especially when you were just trying to make a straightforward purchase.
OfferUp is a peer-to-peer marketplace, so the experience can vary depending on the individual buyer or seller. That said, we work hard to foster trustworthy interactions and offer tools to help you make informed decisions. When viewing a user’s profile, be on the lookout for TruYou verification (verified identity), ratings, compliments, response time, and recent activity. You can learn more here: https://bit.ly/43F74Jq
If you come across any suspicious behavior, please report the user or listing directly in the app so our team can take a closer look.
We appreciate you sharing your experience. First-hand feedback like yours helps us improve, and we’re always working toward a more consistent, reliable experience for everyone.
If you ever have any questions, please don’t hesitate to reach out to our support team via chat or through our contact form: https://bit.ly/3VTNMMg
Warmly,
Emma | OfferUp Support
Resposta da OfferUp
Hi Tracy,
I’m sorry it’s been difficult to get in touch about closing your account.
You can delete your account at any time by following the steps in this Help Center article, whether you’re on mobile or desktop: https://bit.ly/43oiAJr
If you’re still running into trouble, please respond to Trustpilot’s secure request for more information — we’ll be happy to follow up with you directly.
We’re sorry to see you go, but we’ll be here should you change your mind!
Warmly,
Emma | OfferUp Support
Buyer scams me out of $300 false claim refund
So i sold an item, a diesel performance tuner on offer up recently shipped it and then the buyer received it. Once received the buyer messages me saying that his truck a ss chevy 2005 got stolen, and he would like to refund the tuner. ( the tuner he bought was for diesel trucks specifically listed in the listing Diesel about 3 times, also stating does not turn off emissions. Buyer then says package was well packed n good condition. Next message buyer states the box was never opened and that it shouldn't be a problem to return it. (Contradicting the first message saying it was well packed.) 3rd or fourth message (refund request) states that its not the right model and item description wasnt correct. Well of course its not going to work its marked a diesel and this man bought it for a SS gasoline truck . Offer up then still decided to side with the buyer. Scamming me out of $300 usd . Anyone that uses it for selling n shipping i highly advise you take your shipping off your listings. I believe this is a new scam thats going to be arising.
13 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Cody,
I see that you’ve been working in close contact with our agents regarding your transaction. In ticket #104764699 we stated that the claim is still under investigation.
If you still need assistance, please continue working with your agent in that ticket or reach out to us at support@offerup.com.
Kind regards,
Alex | OfferUp
This app is suck
This app is suck. Tons of scam. Like you search dji pock3. Almost 9 out of 10 scamer. Some people has review after you make an offer never responce. Waste time.
9 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Dina,
Thanks for sharing your feedback. It definitely sounds frustrating to encounter potential scams and unresponsive sellers when you're searching for items. Our goal is to keep OfferUp a trusted and reliable marketplace, and feedback like yours helps us focus on the right areas.
If you come across suspicious listings or receive scam messages, please report them directly through the app so our team can investigate and take appropriate action.
It's great that you're already checking reviews and ratings. I also suggest looking out for the responsiveness tags (i.e., "Responds in a few minutes") and activity level tags (i.e., "Active in the last day") on profile pages, as these users are more likely to reply. Also, keep in mind that sellers are often more likely to respond to offers that are closer to their asking price.
Thank you for being a part of the OfferUp community. We're here to support you — please feel free to email us at support@offerup.com if you have any questions.
Warmly,
Emma | OfferUp Support
OfferUp Sucks !
OfferUp is a crap site to sell anything. Most people who sell do not respond when you ask about the item. Or when selling, you get a bunch of Yo Yo’s that want it for free. Plus they ask if you deliver it and not offer anything for your time or gas money. They want that for free too. Plus the stupid annoying advertising when you trying to find what you’re looking for. You spent more time trying to wait for them to end so you can continue. Screw OfferUp! Just as bad as Craigs List bullshit!
10 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi JJ,
Thanks for taking the time to share your experience and the frustrations you've encountered while selling on OfferUp. I understand how time-consuming and annoying unresponsive buyers, lowball offers, and free delivery requests can be!
We're always looking for ways to improve the experience for sellers and hearing direct feedback helps guide where those improvements need to be made, so thank you.
Here are a few tips that might help with the issues you've mentioned going forward:
- Unresponsive buyers: When dealing with buyers who don't respond, it can be helpful to send a couple of follow-up messages. If you haven't heard back after that, it might be best to focus your energy on other interested buyers. Sometimes people are just browsing or not quite ready to make a purchase.
- Low ball offers: Some sellers add phrases like "firm on price" or "serious inquiries only" to their listing descriptions to help manage expectations. If buyers are persistent in their offers, please know you have the option to report them for making a low offer and can also block them from contacting you further.
- Delivery: As the seller, you are in control of your delivery terms. Consider stating your delivery policy in the description, whether that be "delivery available for an additional fee" or "pickup only."
- Ads: We appreciate your feedback on the ads. They help us keep OfferUp free and allow us to invest in making the app even better. We're always working to find the right balance for a smooth experience.
We're focused on evolving OfferUp to create the best possible experience for our users, so I’ll make sure to pass your feedback along. We hope you'll continue to selling on OfferUp, and we'll be here to support you should you need anything.
Warmly,
Emma | OfferUp Support
OfferUp is a Professional Scam
Offerup is a professional scam! OfferUp contacted me because they said they could give my business better visibility. They set me up with a business account and told me they would charge me a total of $250 for three months of use. Unfortunately, they lied, and charged me $250 every single month, and then upped it to $500 a month. The invoices were going into my spam folder, and I did not catch on to this for a few months. When I finally realized what was going on, I had a terribly hard time a hold of them. I ended up calling them a dozen times over the course of a week till I even got a response from. Since I didn't contact them 30 days before the next billing period, they charged me an additional $350. I lost a total of $2350, and won't see any of it back. The customer support was horrible, although they definitely have a much better sales team.
6 de maio de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Jorge,
We really appreciate you taking the time to reach out about your experience after signing up for a business account. It sounds incredibly frustrating to have been quoted one price and then charged significantly more, especially coupled with difficulties reaching our support team. I'm truly sorry you were let down by that discrepancy and the support you received.
I'd be happy to pass your case along to a specialized team for a thorough review. Kindly respond to the private Trustpilot request for more information and we'll be in touch directly.
We're here to support you in finding a resolution.
Warmly,
Emma | OfferUp Support
ZERO STARS- this was once a 3-star…
ZERO STARS- this was once a 3-star marketplace. Now it’s about the worst online market site on the Internet. Mostly it’s a conduit for Temu junk, bots, and bullshitters. The “offers” themselves are absurd. Examples: (a) I offered brand new, in the package, leather boxing gloves for $29 (I paid $125). I received 2 “offers”— for $8 and $2. (b) I offered a new, never used, stereo amp for $20 (I paid $70). I received an offer of $1.50. I tried to BUY a bike—made the deal, made the appointment, brought the cash. When I got there 40 MINUTES later, the guy said he’d just sold it to someone else.
11 de março de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Michael,
Thanks for taking the time to share your experiences on our platform. It sounds really disheartening encountering so many lowball offers and even a missed meetup. I get how frustrating that can be, and it's definitely not the smooth and enjoyable marketplace we want OfferUp to be for you.
For both those low offers and any users who don't honor agreed-upon meetups, please know you can report them directly through the app.
We really value your feedback, even when it's tough to hear. It helps us see where we need to put our energy to make OfferUp a better space for everyone. If you have any other thoughts or ideas on how we can improve things, please don't hesitate to share them with us at support@offerup.com.
Warmly,
Emma | OfferUp Support
Bad customer service. Misleading info.
Terrible customer service! Finished chat when the issue unresolved. Rude and disrespectful. Be careful on those subscriptions. This company, looks like scam, doing money on that. No way to cancel a subscription from the app. Zero star!!!
30 de abril de 2025
Avaliação não solicitada
Resposta da OfferUp
Hi Aigul,
Thank you for sharing your feedback about your experience. We've reviewed your comments regarding the subscription and the interaction with our support team.
We understand your frustration with the subscription charge and apologize for the negative experience you had while trying to resolve this. We strive to provide clear information about our subscription options and helpful support, and will be reviewing our internal processes to provide better experiences for our users next time.
I see that my associate has already assisted you in your BBB review. If you have any further questions or concerns, please don't hesitate to reach out to us directly through our support channels.
We appreciate you bringing this to our attention, as it helps us learn and improve.
Warmly,
Emma | OfferUp Support
A Experiência Trustpilot
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Saiba mais sobre outros tipos de avaliações.
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Saiba mais sobre o processamento das avaliações da Tustpilot.
Aqui estão 8 dicas para escrever ótimas avaliações.
A verificação ajuda a garantir que pessoas reais estejam escrevendo as avaliações publicadas no Trustpilot.
Oferecer incentivos por avaliações ou pedir por elas seletivamente pode distorcer o TrustScore, o que vai contra nossas diretrizes.