I placed an order with Oh Doggy and delivery was pretty quick. Everything was intact and the use by dates were good and long too. This is important to me as I usually order enough for several months.... Ver mais
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Veja o que dizem as avaliações
I strongly advise against it. The shipment was delayed, and my messages were completely ignored. They most likely sell items they don't actually have in stock. They generate a shipping label but don'... Ver mais
A empresa respondeu
Oh Doggy has set the bar high for customer service and unbeatable prices. They consistently go above and beyond, always ready to help out. One time, I mistakenly doubled my order, and they actually c... Ver mais
A empresa respondeu
This is a superb site. We found the most wonderful pate for dogs and goats ears here - two of our dogs favourites - when we were struggling to find them elsewhere. Plus they are happy to post EVERYW... Ver mais
Detalhes da empresa
Informação fornecida por fontes externas variadas
Oh Doggy’s mission is to provide our customers with a great selection of high quality dog products and food at the best possible price. We provide a unique shopping experience for our customers with an online store that is well stocked with healthy and natural treats for healthy and happy dogs. We want to provide the education and loving support to our customers so that they will have the knowledge to care for and enjoy their dogs. We at Oh Doggy are dog enthusiasts who are inspired to make a difference to the lives of dogs and their people with healthy, eco-responsible and locally sourced products.
Informações de contato
Reino Unido
- woof@ohdoggy.co.uk
- ohdoggy.co.uk
4,3
Excelente
307 avaliações
Pede aos clientes que avaliem
Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas
Respondeu a 50% das avaliações negativas
Normalmente responde dentro de 24 horas
Como esta empresa usa o Trustpilot
Veja como as avaliações e classificações são obtidas, pontuadas e moderadas.
Good quality products and good quick…
Good quality products and good quick service.
12 de maio de 2022
Lack of communication
My item did arrive eventually but well out of timescales provided.
Sent emails to ask where the item was which I had no reply.
Which is very frustrating as you can’t contact them any other way.
Don’t think I will use them again.
7 de maio de 2022
Resposta da Oh Doggy
Hello, we are really sorry to hear this. We have searched your email address but cannot find any correspondence from you. Can you please confirm when you emailed and what email address you used please? Again, we are sorry you were disappointed with the service. Many thanks, Katy
Good products and quick delivery
4 de maio de 2022
First time I’ve used this site
First time I’ve used this site, very happy with the doggy treats I ordered. My order arrived within a few days & I’m most satisfied with the efficient service of Oh Doggy.
2 de maio de 2022
Excellent and friendly service
Excellent and friendly service. Good discounts offered. Delivery time very quick. Would highly recommend.
1 de abril de 2022
Quick delivery
1 de abril de 2022
When the order finally arrived
When the order finally arrived all items were as excepted as they are regular items that I buy for my fur babies! Delivery on the other hand took a whole week at £3.99. I did email and was told it would be 2-3 working days.
I couldn’t track it as I would have had to pay extra.
29 de março de 2022
A great seller
A great seller. The 100% Salmon Treats I purchased were at a good price and were delivered on time as described. I would definitely recommend Oh Doggy to friends and family.
29 de março de 2022
Great service
9 de março de 2022
Efficient but not everything is in stock
9 de março de 2022
Not good at all
Bought dog food , paid £6.99 DPD courier next day ..that was nearly a week ago now , no sign of food , nothing on tracking number..no reply to email to customer service and no reply to email asking for a refund .....unacceptable
7 de março de 2022
Avaliação não solicitada
Resposta da Oh Doggy
Hi Jayne
We are very sorry for the delay with your order. Your order was dispatched on Thursday on a 24 hour service, which can take up to 2 working days.
Unfortunately there was a slight delay with this, thankfully the order was not lost and arrived 3 working days after dispatch. If you can reply to our last email I will arrange a partial refund of the shipping costs.
Sorry again for the inconvenience caused, we are just as frustrated as you are, unfortunately once our couriers have the orders it is out of our hands.
Many thanks,
Katy
First time i have ever used this…
Update
Goods have arrived.
First time i have ever used this Company. Order placed Saturday 26th February 2022 at 17:09.
Received text Monday 28th February 2022 at 10:55am to confirm item has been shipped.
Royal Mail tracking number provided.
The order is not shown on Royal Mail website.
Emailed Seller Friday 4th March 2022 at 14:46 to advise the item has not arrived, despite paying for 48hr delivery.
No response from Seller.
Shame as their prices seemed very reasonable.
6 de março de 2022
Avaliação não solicitada
Resposta da Oh Doggy
Hi Lisa,
Thank you again for your order
We are very sorry for the delay with you order. As we mentioned via email we had delays with all of our Royal Mail orders that left last week and were trying to get an answer from Royal Mail as to why it was late. This and a 4pm finish on Friday meant we didn’t get an opportunity to reply to your Friday afternoon email until Monday. (We don't work weekends).
The number that Royal Mail updates you with is a proof of postage number as you didn’t select our tracked shipping service. This is there to show customers that Royal Mail have collected the order and have it in their possession. This was done early on Monday as expected.
As mentioned, unfortunately there was a delay with Royal Mail and the Royal Mail 48 which is usually 2-3 working days which took 5 working days also.
Again we are very sorry for this delay, we are always trying to improve our service and do everything we can to ensure a smooth process.
Many thanks,
Katy
Easy to use website
Easy to use website, happy with products. Had one product missing however, they refunded the item. Overall good service
3 de março de 2022
Speedy service and excellent return…
Speedy service and excellent return payment for items unavailable!
..... and of course scrummy dog treats! 🐾😁
1 de março de 2022
Fabulous toy for my puppy cockerpoo and…
Fabulous toy for my puppy cockerpoo and so far she hasn’t been able to destroy them
21 de fevereiro de 2022
Brilliant website as I get lots of things for my puppy with great prices
Brilliant website I get most things from here for my new puppy and at fantastic prices will definitely be using them again
11 de fevereiro de 2022
Excellent products and service so far!!
I ordered a set of Ovo eggs and got them really quickly. My cockapoo is quite destructive but these seem to resist him, maybe because he loves the way they bounce in random directions! I now have spares, as other dogs like them too and we nearly lost one the other day! 🐾❤
10 de fevereiro de 2022
Great selection and service
Great selection and service, we always order Acana dry food for our dogs.
9 de fevereiro de 2022
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