Oh My Melt Avaliações 

252
O TrustScore é 3 de um total de 5

3,0

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Veja o que dizem as avaliações

Avaliado com 2 de um total de 5 estrelas

Been using oh my melt for years now, there wax melts are devine.. Placed an order as usual 10 days ago and nothing, ive emailed them, sent messages and still nowt. Its not good enough for a loyal cust... Ver mais

Avaliado com 5 de um total de 5 estrelas

I'm always excited when the Autumn wax melts are released, and love to see what scents are available. This year's offerings did not disappoint! I chose the pumpkin spice latte which smells absolutely... Ver mais

Avaliado com 5 de um total de 5 estrelas

Quick delivery and great smelling melts. Ordered over the Black Friday weekend and was expecting a long delayed but order was dispatched after 2 days and arrived day later so this was much faster th... Ver mais

Avaliado com 1 de um total de 5 estrelas

Been ordering for a few years now can't fault the wax melts strong smells.. I order pretty regular and also subscribe to monthly vip boxes.. This is a nightmare I chase up the vip every month yes it... Ver mais

Detalhes da empresa

  1. Loja de Velas

Escrito pela empresa

Highly scented wax melts with attitude! All our wax melt products are hand made in Cheshire, UK. We are a small business and your feedback means everything to us and helps us continually improve our customer experience! For all queries please contact us at customercare@ohmymelt.com and we will get back to you as soon as possible!


Informações de contato

3,0

Bom

O TrustScore é 3 de um total de 5

252 avaliações

5 estrelas
4 estrelas
3 estrelas
2 estrelas
1 estrela

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Esta empresa convida seus clientes a deixarem avaliações, sejam elas positivas ou negativas

Respondeu a 28% das avaliações negativas

Normalmente responde dentro de 24 horas

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3,0

Todas as avaliações

(252)

33 avaliações nos últimos 12 meses

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Avaliado com 5 de um total de 5 estrelas

AMAZING CUSTOMER SERVICE!!!!!

AMAZING CUSTOMER SERVICE!!!!!! I had a small problem with my delivery and they said they would sort it…..and wow did they sort it sent me absolutely loads of free wax bars of my favourite smell…THANK YOU SO MUCH ITS SO NICE THAT A COMPANY HAS SUCH GOOD CUSTOMER SERVICE 🙂

4 de abril de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

Not happy

There is hardly any aroma from the wax melts I will not buy again

13 de fevereiro de 2024
logotipo da Oh My Melt

Resposta da Oh My Melt

Hi
Thanks for your review. We always appreciate your feedback, positive or negative. We do have 20,000+ satisfied and returning customers and have been featured in the Daily Mail for the quality of our wax melts so this is feedback we don't often get.

It may be your burner setup may be the issue of your problem. We recommend using at least two squares at a time in a tealight burner (electric burners give off less scent as they are not as hot).
If we can be of any more assistance please do just email us and let us know :)

Avaliado com 5 de um total de 5 estrelas

Amazing scents that last ages

Amazing scents that last ages. Customer service is second to none. Enquired about some scents that are no longer on the website and was told these were a Christmas line, however they found some and sent them out. Thank you ever so much

1 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Amazing scents …

This is the second time I have ordered from company and now will be a regular customer . The smells are amazing with a really good selection and quick delivey both times .
I love the way the collection packs they sell come in the most gorgeous little velvety drawstring bag
I would definitely recommend this company and they also have excellent communication

2 de março de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

The company offers a wide variety of…

The company offers a wide variety of scents that are absolutely gorgeous. The customer service is also wonderful and highly recommended. If you are looking for a strong throw and fast delivery, this company is the best choice.

12 de fevereiro de 2024
Avaliado com 5 de um total de 5 estrelas

Oh my god ! Love ohmymelt

I have looked for a decent company to do my wax melts for ages since the last place i liked stopped trading , and now finally with oh my melt I've found one that has amazing strong smelling wax melts . I'll definitely be ordering again . The delivery did take a while but I did place a large order .

21 de fevereiro de 2024
Avaliação não solicitada
Avaliado com 5 de um total de 5 estrelas

Thanks

Was a slight problem with delivery but turned out was Royal Mail problem customer service sorted this out and order was with me next day. Wax melts smell great thank you will be reordering

5 de fevereiro de 2024
Avaliação não solicitada
logotipo da Oh My Melt

Resposta da Oh My Melt

Hi Helen

Thanks for taking the time to review us! We can see you contacted us by whatsapp on Friday afternoon and got an automated message back saying that we will respond as soon as we can and that we are closed at the weekend. It's Monday today and we are catching up on any emails or messages so apologies we haven't responded sooner but our customer care is closed over the weekend as it is with a lot of small businesses and we need to respond to emails/messages in order for fairness.

We can see you had a dispatch email sent 3 days ago so this should have got to you in time, but we can see Royal Mail haven't delivered this as this was sent on Saturday morning and should have been with you today. Unfortunately some delays are outside our control but we get how frustrating it can be!

We've sent another one out today via tracked24 which will be with you tomorrow; the original should also arrive so please feel free to keep it!

Have a fantastic afternoon!
Oh My Melt

Avaliado com 5 de um total de 5 estrelas

Really good value for money

Really good value for money. I am always a little dubious with wax melts because some are terrible and have little scent. I’m really really pleased with these and they are great value for money with the offers and I had a welcome discount.

The throw off them fills my room up and can often smell the strong one (black cherry) all through the house!

Will defo be placing another order as soon as I get paid, my new fave company (addiction!!!)

21 de janeiro de 2024
Avaliação não solicitada
Avaliado com 1 de um total de 5 estrelas

No return policy...... Quality has changed

After having a few amazing orders i put in a Boxing Day Sale order. Received it and was so disappointed. The normal scent i buy has completely changed. This is the Baccarat Rouge Wax Melt. The scent is not the same. Weak and not the same notes. Wax completely different colour and packaging slightly different. Now this wouldn't be an issue BUT the scent is not there at all. I'd ordered around 7 or 8 previous bars before xmas and fell in love. The best I've tried. This batch is absolutely awful. I know this because i have some of the old ones left to compare. I've emailed the company and contacted via social media. No response whatsoever. So poor. If i don't hear from them I'll go through my bank. Like I've said I've not had an issue with previous orders until this one. Theres no return policy or even any communication from this company so beware if you're ordering and theres a problem.

1 de janeiro de 2024
logotipo da Oh My Melt

Resposta da Oh My Melt

Hi Cleo

Thanks for your review. We've just checked our inbox and cannot see any email from you regarding this? Our returns policy is on our website on the homepage at https://www.ohmymelt.co.uk/policies/refund-policy

We haven't changed our supplier for any of our ingredients and haven't had any other negative feedback on this scent but would love to understand more so we've sent you a free returns label so we can batch test these and of course refund you :)
This will come to your email shortly!

Kindest Regards
Oh My Melt

Avaliado com 5 de um total de 5 estrelas

Lovely wax melts !

Brilliant customer service and dealt with my product issue quickly and easily , very quick delivery and so appreciated the lovely wax bars I was sent with my replacement, every product I have purchased I have been totally pleased with , the smells are strong and last ages , great company and highly recommend.

14 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

These smell for ages!

These wax melts are very reasonably priced, smell great and the scent lasts for ages unlike some of their competitors. Good service and promot delivery. I would highly recommend this company.

12 de novembro de 2023
Avaliado com 5 de um total de 5 estrelas

great melts

great melts. really impressed with how long these lasted, very well packaged so they didn’t break in transit. Really wide range of smells and some of them are very very strong (only a few bits needed). Impressed and will be reordering soon thanks!

12 de outubro de 2023
Avaliação não solicitada
Avaliado com 2 de um total de 5 estrelas

Delivery took almost 2 weeks

Delivery took almost 2 weeks. Took them a week to dispatch 2 wax melts! Wax melts were cheaply packaged in plastic. I ordered two different scents. Smelt nice in the packaging. Melted within 10 minutes and scent wasn’t strong at all. I don’t know how they can claim to be the UK best wax melt company. Asda wax melts are the best! Avoid oh my melt.

13 de outubro de 2023
Avaliação não solicitada
logotipo da Oh My Melt

Resposta da Oh My Melt

Thanks for your review and sorry you are not pleased with your melts.

We can see you ordered your wax melts on 05th October 2023 and on 10th October 2023 they were delivered by Royal Mail to a safeplace you chose which means they arrived 4 days after ordering.

We can see you have been a customer since 5th October 2023 so two weeks hasn't passed since you became a customer so we are confused as to how they can take two weeks to arrive when you haven't been a customer this long?

We thank you anyway for taking time to review and wish you the best in the future :)

Avaliado com 5 de um total de 5 estrelas

Room Spray & Wax Melts

These wax melts are the best I’ve found. Excellent scents and very long lasting. Always extremely well packaged. Had a very small issue recently, resolved immediately, to my complete satisfaction. We’ll deserved 5 stars oh my melt and thank you 🌸

12 de setembro de 2023

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